Tracfone customer service

TracFone is a wireless phone provider for service in the United States and Puerto Rico. Tracfone is a prepaid wireless service. TracFone is owned by Mexico's largest telecom company, America Movil. TracFone's customer service is almost entirely done via support pages. There is limited email support offered as well.

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Customer Service

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Phone: 800-323-2366

  • How to reach a live person:
    • Press 1 for English
      Press 4 at second menu
      Press 5 at third menu
  • Hours of Operation:
    • This number appears to be available 24/7. Officially, 8:00 a.m. to 10:00 p.m. (USA, Eastern times). Actually, operators state that the lines are closed at 9:45 p.m. Open Monday through Saturday
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Customer Support

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Phone: 888-442-5096

  • How to reach a live person:
    • Press 1 for English
      Press 1
  • Hours of Operation:
    • Mon-Sat: 8am-10pm ET
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Direct Sales

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Phone: 800-323-2366

  • How to reach a live person:
    • This is a direct number to a live human being
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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Headquarters

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Phone: 800-876-5753

  • How to reach a live person:
    • This is a direct number to a live person in Tracfone's coprorate office
  • Hours of Operation:
    • Mon-Fri: 8am-7pm EST
  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
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User Reviews

01
May

Posted by Jerry


on 5/1/23 at 8:27PM

What has happened to Tracfone Customer Service? For years it was very satisfactory. Suddenly, their app, My Account, doesn't work and they want you to pay $1 for them to help.I read the numerous customer service complaints; obviously nobody at Tracfone cares. So many things that were simple to do on Trafone is now a pain the××××××ass. Really sad and disgusting.

10
Jan

Posted by fred s


on 1/10/23 at 3:26PM

-I agree 100%. Tracfone is absolutely the worst. I was their customer for about 10 years and put up with their absolutely abysmal customer service. My last attempt to deal with the lasted 7 days and I spoke to at least 20 service representatives and my phone is still not right. Nineteen of them did not speak comprehensible English or did not understand English and/or were totally incompetent. I highly recommend that Tracfone be avoided at all costs.

09
Jan

Posted by JERRY


on 1/9/23 at 8:41AM

have been trying for 4 months to resolve a problem with account have two different phone #'s and somehow tracfone has mingled both together and they cant seem to get it fixed does no good to talk to service rep help !!!!!!!!!!

08
Jun

Posted by Cornelius


on 6/8/22 at 5:27PM

I just spent 2hrs talking to different people that have no idea how to resolve a simple problem. They have a adjenda that is not focused on listening to the problem as common sense people and figuring out what happened. I tried to change my number to a different phone that required a new SIM card, the agent ordered the sim card gave me an order number but misunderstood the address. I called to say the card had not arrived. They required me to go through the change routine again, this person said the new phone is not orthorized co have its sim card changed. She did not understand that someone already ordered me aa new card.I asked for suppervisor, that found the order ns said it should arrive any day now, I asked to verify the shipping address and she said the one I gave her is not correct and to give her the correct number, I repeated the address and she said I needed to give her a different number since it did not match the number they sent the card to. GET MY POINT, THEY ENTERED THE WRONG NUMBER AND ITS MY FAULT. No she said that if the person recieving the package happens to reject it and they get it back, I can file for a refund, SAY WHAT. hOW WLOULD I HAVE HANDLED IT. I understand we have missed connedted, let me reorder a card for you now that I have a new address. ( She would not repeat the address I gave her, their rules do not allow that) and mail you another card, ( ITS A $! ITEM) MAKE THE CUSTOMER HAPPY. I'VE BEEN WITH TRACFONE OVER 15 YEARS

27
Apr

Posted by Anonymous


on 4/27/22 at 3:24PM

You have the worse customer service I have ever had to deal with. I don"t believe you have any humans working there.

View all 794 Tracfone customer service reviews »
Customer Service Ratings

Based on 608 votes.

2.1

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Tracfone customer service news
ZTE Teams Up With AT&T And Tracfone For $150 ZMAX 2 Phablet

With the ZMAX 2, we will continue deliver the best low-cost Android phones in the U.S. that people actually enjoy using," says Lixin Cheng, chairman and CEO of ZTE USA. "Together with AT&T, advanced phone technology and design is now affordable for ...

TracFone Lost 58K Subscribers Last Quarter

TracFone Wireless, the largest MVNO in the U.S., lost 58,000 net subscribers in the fourth quarter and 338,000 for the year, parent America Movil reported. The prepaid no-contract company ended the year with 25.7 million subscribers, down 1.3 percent ...

Hunting for answers, customer support for TracFone or, well, anything

Q: Do you know or know anyone who might, why the TracFone network has been down nearly all the time since a few weeks ago? Possible sabotage? Was long happy with my “dumbphone” and their service but have had to switch to another network and get ...

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