Posted by Anonymous
the customer service was great I was very satisfied
Xerox customer service
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User Reviews
25
Oct
29
Jun
Posted by XEROXCLK1 IP 10.16.42.230
We had a technician come and fix our Xerox Workcenter 5735 on 6/12/17. He was very, very helpful. He showed me how I could replace rollers on the document feeder myself. He suggested we order new rollers to have on hand because we use the document feed a lot. So, please order for us . That would save us a service call in the future.
He also suggested we keep a fuser on hand as well. We already have a spare drum on hand so please order a Fuser R3 as well.
Our workcenter 5735
06
May
12
Oct
Posted by Anonymous
I am an employee at Xerox in Anderson, IN. I wrote a complaint earlier this week and I was told by Lead, Jennifer, that she did hear about the complaint. It did help. They were much better and professional.
Now, my concern is my surveys. Everybody in the class of 27 people was talking about all their surveys. I am the only person in the entire class that did not get a survey. One told me that she still had the other trainers name on her name and they fixed it last Tuesday. I asked my supervisor Corey why didn't I have any surveys, he stated he found out that I had the other trainers name on mine and he fix it with a serious smirk on his face.
At the end of the day 14, everybody stated at the end of the day that they got two to six more and I still had none. My customers love me. They tell me over the phone when the survey come I'm going to rank you high.
I go up to Corey in a very low voice and ask if I am being single out. He screams and stops the entire training class and says I don't want to hear that. I was shock I said you don't want to hear that, I was walking away. He starts shouting saying I think he don't notice but he see how when I raise my hand and see Jennifer coming I will put my hand down. I told him because I found the answer. I told him I don't have a problem with Jennifer she had one with me. He stated that is not what I am hearing. She had a problem with me. He say I be watching and I stated and you be ignoring me as well. I said I really don't appreciate you screaming telling the class everything we are talking about. He, the supervisor, stayed he didn't appreciate me asking if I was single out he started screaming she had two and she had one and she had six. And one coworker stated she didn't start getting one until this week. I told him I didn't want this to be a class discussion.
I went to my desk.
At the end of the day, I told my Lead Jennifer that my time sheet was messed up. She stated I had to tell Corey. I said so he can scream at me. I went up and told him and told him that I didn't want to be yelled at. He said I yell at everybody. I told him he needed some supervisor classes because I did not comw to work at 46 to be scream at by nobody or be disrespected. He said I didn't like it when you come up to me and ask are you being single out. I ask the question very low and you are my supervisor. He said everybody said you had a problem with them. I said I know Michael and Rich didn't say that. I said wverybody see how you and Jennifer ignire my hand. On three occassion, this one girl scream saying Sharon hand is up. People see it and thwy also see that I don't chat. I just do my work and my customers love me. When you ignore me when my hand is up, you are ONLY hurting that paying Verizon customer.
He then told me I have been held back in class because I didn't get any surveys. I asked wasn't it his job to make sure I was getting surveys he said it was his boss fault that the he had me in the wrong class. I have to fail a class because you had me in the wrong class. He said take that up wirh your boss.
When he did my coaching, I was the very last one because they had to find one that I mad a mistake on. I seen they had several people going thru them to name a mistake. They thought they found one. A lady call in to activate her phone and she was on it. I had to call her back at her house number. He thought I didn't. I showed him my notes that I did. I was suppose to put her on hold and call her back so the phone will still record. No one had told me that. He said you was doing it wrong. I told him this was the first time I heard of it. I told him that we didn't train on the phones. He said he know Ben and Anthony and he know they did. I told him remember she stated in front of the class that we didn't train on the phones because it was dummy accounts and we couldn't transfer. He put in the notes that I didn't know about the hold.
I don't know what kind of people Xerox finds to supervise but no one goes to work to be disrespected. This is the same supervisor that took a supervisor call and got so mad at the PAID CUSTOMER that he jumped up out of his seat and scream while slapping the table so so loud that we jumped and yelled that I will not take you talking to me like that. A SUPERVISOR? REALLY!!!!! He is really setting an example for 27 people.
Why am I the only person who didn't get a survey? Did they know that I will get great ratings because everybody told me they flunk a few. To not make me shine as I feel on every call except one, I make sure I do everything I am suppose to do on a call. I do my job and being treated with so much hate. I guess its could be the way I act at 46. I dress with some class as if I getting paid by someone instead of coming in like the supervisor with wrinkle and yeterday cloths on.
24
Oct
Posted by teriblea
I logged a ticket and the call needed to go to second line. SOmeone was meant to call me back but did not. I chased every day and nobody called me and after a week the call was closed without them contacting me. Again the person on the call said someone wil call me back to find out why it was closed.