Posted by Anonymous
Hi
My cloud doesnt open the photos that are HEIC , it only opens photos that are jpg,
My email is [email protected]
Please let me know how can I have these photos open on my device.
Thank you
Jacklin
Western Digital customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Western Digital.
28
Mar
24
Jul
Posted by Anonymous
Have a defective hard drive that was still under warranty. Called tech support and talked to 4 different representatives over a two week period and still no positive results for a replacement...all representatives were foreign...names were Rene, Luis, Hermes, and Joseph (supervisor). I give up trying to get a replacement and will purchase another brand. So much for customer service. Think twice before considering to buy anything from Western Digital. Worst service I have ever encountered!
22
Feb
12
Jun
Posted by CC
Their support techs do not speak English as a first language, and are very difficult to understand. In addition, they don't reply to emails, and when I shipped back a defective hard drive, they didn't notify me even 3 weeks after they received it, and didn't send me a new one because they were out of stock (but didn't feel necessary to notify me of that)
Pretty lousy service - I hope I won't need it again.
11
Jun
Posted by Moira
I have given up trying to find any decent contact details for this company. Can't navigate around their website, can't locate contact details - phone numbers provided on the Australian website are for a private residence!!!!! Website Tech Support is a deadend. The whole thing stinks of dodgy practices. Customer service - not by a long shot. Will never buy their products again
29
