Ubisoft customer service

Find contact information for Ubisoft customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Ubisoft customer service news.

Customer Service

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  • How to reach a live person:
    • Press 0, but ONLY when you have reached the main menu. Pressing 0 before then and the message will reset.
  • Hours of Operation:
    • Mon-Fri: 9am-9pm EST
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User Reviews

Posted by ahmad


hi i have my edeem code for Watch_Dogs but its not working pls help

Posted by Anonymous


I have unlocked the clown mask on trials fusion from the uplay app on my iphone but can't access it from my xbox, please help this is frustrating

Posted by Katherine741


I just purchased Child of Light from steam along with some patches. I was so excited until I had to go through a whole bunch of obstacles downloading this and that, Finally, the last step was to create a Uplay account with this company. The screen prompted me to enter the activation code from steam. After trying three times, it says my activation code is invalid and now my account is locked. It says I never purchased the game from them. I'm beyond irritated with the whole situation. It shouldn't have been this difficult.

Posted by Anonymous


I'm trying to find out the advertisement on sparatcus game. Its saying that 50% discount on gold purchase is available. But nothing has change when viewing the gold purchase.

Posted by ZBZ


I purchased a game on developed by Ubisoft which is operated through Steam. When deciding to purchase the game, as I already had a Steam account, I utilized their minimum requirements information to make sure I could play the game. When I received the game, I downloaded it and attempted to play it. Every time I pulled up the game, it would crash my computer. After a few tries, it completely destroyed my video card. Thinking the video card was the issue, I got it replaced and tried the game again - more crashes. Eventually (months later) I discovered that the minimum requirement information on Steam was not correctly listed - Ubisoft had different information for the CPU and I did not have the minimum required. I attempted to contact Steam to request a refund and was told they did not offer support for the game and I had to contact Ubisoft. After contacting Ubisoft on the matter they told me I had to go back to the store it was purchased from to request a refund. The refund policy for the store on this game expired before I could discover the issue. The game is non-transferable because of the Steam interface, and I am stuck with an expensive game I cannot play because these two companies don't want to take responsibility for their error.

Customer Service Ratings

Based on 83 votes.

3.0

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Corporate Office

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Ubisoft customer service news

Ubisoft forced to show next gen Assassin's Creed footage

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Ubisoft cleans up virus from their DRM system

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Ubisoft Hints At Exclusive Content For "Assassin's Creed 3"

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