USPS customer service

Find contact information for USPS customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest USPS customer service news.

Customer Service

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  • How to reach a live person:
    • Keep pressing 0 through all of the messaging. Took me pressing it for 9 straight selections before being transferred to a customer service agent.
  • Hours of Operation:
    • 24 hours 7 days
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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User Reviews

Posted by Anonymous

Worthless no wonder going out of business after half hour on hold they did not help at all do feel that I will not give them my business let alone my time of day .

Posted by Anonymous

Web site states customer service is available 24/7 .. The recording says customer service reps are not available

Posted by Anonymous

The new US Postal Service office in Hagerstown, MD, has shown marked improvement in terms of friendliness and efficiency. I want to write though specifically about a note received from the Senior Plant Manager, Processing and Distribution in Baltimore, MD, enclosing a signed form that had accidentally slipped off my outgoing mail (probably improperly sealed by me). The recipient of my mail had called to say I had sent an envelope with nothing in it! The signed form I thought I enclosed was important enough to be missed. How wonderful to know that amidst the millions of mail processed by the USPS, they cared enough to pick up the form and send it back to me. Thank you, USPS customer service.

Posted by Marc

When you're finally transferred to hold for customer service, you're on hold forever. They don't seem to answer the phone.

Posted by Anonymous

Was able to speak with a customer service rep at this number by following the tip --not to say anything, - but keep on pressing 0.Wait time was only about 6 minutes. However, the person I spoke with, although he was nice, was of no help. I wanted to know if the tracking number I gave him was for a package that is really addressed to me, and whether it had the correct address. He said they do not see any other information on their website and only the tracking number can be viewed.

Customer Service Ratings

Based on 462 votes.


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US Postal Service customer service news

AP's Hananel Weakly Covers Union's Threats Against USPS-Staples Retail ...

Postmaster General Patrick Donahoe said the program has nothing to do with privatization and everything to do with customer service and driving up demand for the agency's products. “The privatization discussion is a ruse,” Donahoe said in an interview.

Letter to city officials: US Postal Service to sell downtown office

The postal service's “commitment to customer service remains a top priority,” Sperry added. Mail delivery won't be affected and customers likely can continue to use the same Post Office Box number, he said. The building currently has two other tenants.

USPS could stay competitive in package business by decreasing wait time and ...

customer service operations have successfully managed periods of package growth so far, the report (pdf) says, but with package volume continuing to increase, they will need to do more to stay competitive. From fiscal 2010 to fiscal 2012, Postal ...

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