USPS customer service

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Customer Service

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  • How to reach a live person:
    • Keep pressing 0 through all of the messaging. Took me pressing it for 9 straight selections before being transferred to a customer service agent.
  • Hours of Operation:
    • 24 hours 7 days
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by Anonymous

24/7... no, just caught someone stealing out of every mail box on the street. Called the police, but have called 5 different numbers even the postal inspection service. I get routed to after hours, the only number allowing it. I am routed to a machine. You need to take off the 24/7 tag if it is just a lie. Also your voice recognition, like most doesn't understand anything and is useless.

Posted by Anonymous

first, I would like to say that your automated system was not helpful to me and kept re-routing me to places that I did not want to go.

I want to know why a package that I was sending to Norman Oklahoma was first, accepted in Gillette Wyoming, shipped from Gillette Wyoming to Denver Colorado, then shipped back to Gillette Wyoming then back to Denver and then on to Dallas? I paid for regular service which was not to be delivered until Friday June 20, 2014, which is fine, however, when I checked the tracking on it the above information is what I found. It could have already been in Oklahoma, had it not been shipped back and forth between Gillette and Denver for two additional days. It is aggravating that we pay the shipping prices that we have to pay and then have delays in delivery for such a waste. I would appreciate a response. Penny Fischer

Posted by terry

I sale on eBay and ship USPS. I have had several items damaged and have to refund the customers money. I make sure all items are packaged properly and they are getting damaged. When I try to fill out papers for a refund at the local post offices I get the run around. Why is there even insurance on the packages if you can't collect? I'm losing money every time I have to refund customers. Some packages look like they are deliberately damaged. I even write fragile please do not drop on package and still its broke. So please tell me what I'm suppose to do?

Posted by Anonymous

Been trying to find out why my packaga didn't get the place I sent it too??? Tried so many times to call nobody picked up or answering machine package was going to org from Delray beach fl

Posted by Anonymous

My post office branch ( Andrew Jackson 92115 --San Diego) routinely takes the phone off the hook

Customer Service Ratings

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US Postal Service customer service news

USPS receives new technology

WILLISTON, N.D. — Six U.S. Postal Service offices in North Dakota will receive mobile point of sale devices this week to improve customer service. Advertisement. The technology will allow employees to process simple transactions away from the counter.

Letter to city officials: US Postal Service to sell downtown office

The postal service's “commitment to customer service remains a top priority,” Sperry added. Mail delivery won't be affected and customers likely can continue to use the same Post Office Box number, he said. The building currently has two other tenants.

IG: Social Media Could Help USPS Improve Customer Service

The Postal Service should leverage some of its 18 social media accounts, including its Facebook account, to efficiently improve customer service, the USPS IG has said. In a white paper, the IG calls for a stronger, more robust social media strategy to ...

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