USPS customer service

Find contact information for USPS customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest USPS customer service news.

Customer Service

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  • How to reach a live person:
    • Keep pressing 0 through all of the messaging. Took me pressing it for 9 straight selections before being transferred to a customer service agent.
  • Hours of Operation:
    • 24 hours 7 days
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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User Reviews

Posted by Anonymous


My package has been lost in transit since March 31, 2014; everytime I call I am on the phone with a automative customer service rep; once I am transfered to a live customer service rep I have to wait on the phone for almost an hour! When going online checking the status of my package every day it says something different about my package, its' been in Opa Locka for 3 weeks time changes everyday, now the package is in Macon Georgia for two days not at the destination but now it's back at Opa Locka the is not acceptable I paid for priority mail not slow boat where is my package?????????????

Posted by Europe


yesterday, 20apr2014 use the USPS kiosk service machine, Charge me 5.60$ for priority mail, with out show up the tracking# on the receipt. Today, 21apr2014 try to solve the problem to the USPS post office location, first with the clerk, after trying to reach post master, dilled from the USPS phone service building , #0208, answer #0250 claiming, manager , secretary, post master missing today, but she just answer the phone, knowing anything to help with tracking my priority mail for the services pay for= priority-mail. So, hear I am seating again on the chair with the nose in the computer, after I was have an USPS"entertainment" with my family, over the phones

45 MINUTS, when the robots and music answer the phone, after press several time hoping I can speak with a person to take my complaint over the phone, with out success. This is call it RUBERY. They disserve to go out of business, the problem it is: 1-who regulate them?and UPS and FedEx they have double on prices. Don`t tell me OIG USPS, will solve your problems, I have already N experiences=emails with them, receive from OIG inspector. Quote: the more evidences you have it, the most you loose, and worst you get" Never you Winn. Note: I have copies off all the mails, receipt, envelope, money order+ etc. send it all the time with USPS in 2 years. A lot of papers, yes!

Posted by Phyllis Newman


I sent some papers Certified Mail from NYC to Canton,Ohio on March 24, 2014. It was never received nor was it returned to me. Instead I keep getting e-mails informing me it is being processed all the way from NYC to Ohio and back again.
I cannot reach any one but a computer on the telephone. I wrote an e-mail requesting a phone call.
This is no way to run a railroad or a mail service. the sooner USPS goes out of business the better.

Posted by Anonymous


Worthless no wonder going out of business after half hour on hold they did not help at all do feel that I will not give them my business let alone my time of day .

Posted by Anonymous


Web site states customer service is available 24/7 .. The recording says customer service reps are not available

Customer Service Ratings

Based on 463 votes.

1.8

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US Postal Service customer service news

USPS, union clash over Staples outlets

Postmaster General Patrick Donahoe said the program has nothing to do with privatization and everything to do with customer service and driving up demand for the agency's products. “We have no interest in privatizing the Postal Service. We are looking ...


IG Says USPS Managing Growth in Package Business Well, Cites Opportunities

USPS customer service Operations has successfully managed periods of package growth, employee work-hours, and scan rates at delivery units, the Postal IG has found. It said however that opportunities exist to enhance readiness by improving acceptance ...


AP's Hananel Weakly Covers Union's Threats Against USPS-Staples Retail ...

Postmaster General Patrick Donahoe said the program has nothing to do with privatization and everything to do with customer service and driving up demand for the agency's products. “The privatization discussion is a ruse,” Donahoe said in an interview.