USPS customer service

Find contact information for USPS customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest USPS customer service news.

Customer Service

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  • How to reach a live person:
    • Keep pressing 0 through all of the messaging. Took me pressing it for 9 straight selections before being transferred to a customer service agent.
  • Hours of Operation:
    • 24 hours 7 days
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by Anonymous

first, I would like to say that your automated system was not helpful to me and kept re-routing me to places that I did not want to go.

I want to know why a package that I was sending to Norman Oklahoma was first, accepted in Gillette Wyoming, shipped from Gillette Wyoming to Denver Colorado, then shipped back to Gillette Wyoming then back to Denver and then on to Dallas? I paid for regular service which was not to be delivered until Friday June 20, 2014, which is fine, however, when I checked the tracking on it the above information is what I found. It could have already been in Oklahoma, had it not been shipped back and forth between Gillette and Denver for two additional days. It is aggravating that we pay the shipping prices that we have to pay and then have delays in delivery for such a waste. I would appreciate a response. Penny Fischer

Posted by terry

I sale on eBay and ship USPS. I have had several items damaged and have to refund the customers money. I make sure all items are packaged properly and they are getting damaged. When I try to fill out papers for a refund at the local post offices I get the run around. Why is there even insurance on the packages if you can't collect? I'm losing money every time I have to refund customers. Some packages look like they are deliberately damaged. I even write fragile please do not drop on package and still its broke. So please tell me what I'm suppose to do?

Posted by Anonymous

Been trying to find out why my packaga didn't get the place I sent it too??? Tried so many times to call nobody picked up or answering machine package was going to org from Delray beach fl

Posted by Anonymous

My post office branch ( Andrew Jackson 92115 --San Diego) routinely takes the phone off the hook

Posted by Anonymous

Horrible wait times no one seems to no able to help. Each time I'm transferred I get promised there will be no hold time, then I have to go through recording hell again only to be disconnected.

Customer Service Ratings

Based on 474 votes.


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US Postal Service customer service news

IG Says USPS Managing Growth in Package Business Well, Cites Opportunities

USPS customer service Operations has successfully managed periods of package growth, employee work-hours, and scan rates at delivery units, the Postal IG has found. It said however that opportunities exist to enhance readiness by improving acceptance ...

USPS receives new technology

WILLISTON, N.D. — Six U.S. Postal Service offices in North Dakota will receive mobile point of sale devices this week to improve customer service. Advertisement. The technology will allow employees to process simple transactions away from the counter.

A Post Office Lifer's 7-Point Survival Plan for USPS

The advent of the Internet of Things will have the mail, the truck, and the driver all communicating with each other, and the resulting information will create untold opportunities for both efficiencies and customer service. “All the Postal Service ...