Posted by Denise
I�m a former employee and I�m trying to fine out about my 401k.. and I�ve been callling around and get nothing.. who can I contact,, please tell me
US Airways customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from US Airways.
19
Feb
08
Dec
Posted by Anonymous
My husband and I travelled with us airways in September from Scotland never again every connection was delayed with one excuse or another,on the way back from Tampa my cabin luggage went missing which they asked to be put in the hold still waiting 10 weeks later with no one returning any correspondence, I travel to Tampa every year as I have family there but I will not be choosing us airways again I would rather pay for a more expensive ticket than give them any of my money, maybe I will get a refund before my next trip HA HA.
30
Sep
23
Sep
30
Aug
Posted by Anonymous
My wife and I encountered a recent travel experience on US Airways which was deplorable! We were basically held hostage in Sacramento Airport for 24 hours. The delays and changes were not due to weather conditions, but rather gross mismanagement.
The itinerary of the tickets purchased was a nonstop flight from California leaving on a night flight to arrive early the next morning in Charlotte. This return itinerary changed from that 1 to 4 different itineraries:
1. Mon., Aug. 24, 2015 SMF to CLT on Flight #1763 departing 10:20pm. The plane arrived an hour late and reported a problem. While the plane was being examined the pilot timed out. The flight was cancelled. It took an hour to be rebooked for US Airways Flight #564 at 9:53am Tue., Aug. 25. We inquired about lodging and were told it looked bleak. Finally we did receive a hotel voucher and managed to get 3 hours sleep.
2. Tue., Aug., 25th we arrived for this flight departing SMF for CLT at 9:53am with a stop in Phoenix. The agent suggested a direct flight departing 11:45am supposedly created for the aforementioned cancelled flight.
3. We boarded the 11:45am direct flight from SMF to CLT. It taxied out to the runway only to be called back to the terminal because of a detected brake failure. Needless to say, after waiting on this plane about an hour, this flight was also cancelled. We were instructed to deboard the plane and return to the terminal to be rebooked once again on a 4th flight.
4. Tue., Aug. 25th 6:11pm departure on Delta Flight #4552 from SMF, connecting on US Airways Flight #624 in Seattle to depart 10:10pm with final arrival to CLT Wed., Aug.. 26th 6:00am.
The final flight on Delta was successful! But the entire flying experience with US Airways was extremely frustrating and tedious. We were deprived of sleep, incurred extra expenses of purchasing meals at the airport, and lost a full day of employment.
The first flight would have worked out fine with minimal improvement in communication on the management level.
Our expectation is that we will be compensated fairly to demonstrate your appreciation of our business with US Airways.
Sincerely,
Wilbert J. Bryant
10
Aug
03
Aug
Posted by Anonymous
I am frustrated to say the least due to US Airways Online Booking double charged me for a flight not once but twice. I booked a flight online and was charged twice for the same ticket due to no fault of my own and cannot get any resolve from US Airways. I called both times with my bank on the phone and we stayed on the phone for over an hour both times and got no resolution. I am angry to say the least. I will not be booking any flights on US Airways from this day forward. I am military and stationed away from my family so I have to go back and forth from Kansas City, Missouri to Houston Texas so I don't have a lot of money sitting around. I need my funds and they are mine so I'm upset that I have funds that are tied up until it is released back to me. You all need to fix the glitch in the US Airways Online booking system. It is unfair to your customers and it's bad customer service that they are charged twice for a flight and can't get their funds back in a timely money.
31
Jul
12
Jul
Posted by Anonymous
Vacation ruined and there is not one bit of remorse or assistance.
US Airways was supposed to put one bag on a plane to St. Thomas. They did not and despite 20+ calls, not one person at U.S. Airways has any information as to the bag - which has bag tags, tracking number and distinctive markings and which the airport representative (not US Airways) have confirmed is at the airport - has been at the airport for more than 24 hours.. Every US Airways customer "service" representative ("service" is in quotes because that term is a blatant misrepresentation,) simply said they do not know where it is, we made a note in the file and we will call you when and if it is located. Completely and utter unacceptable No wonder they are being purchased and merged.
The airport has advised that they know where the bag is, but US Airways customer service cannot or will not send a person to get the bag - at ramp transfer services to get the bag and put the bag on a plane - which is what I already requested and paid for.
The worst problem is that they simply take the call and then do nothing, even when they say they will return a call. In 2015, reaching people is simple - email., voicemail, text message. It is not rocket science Not person has even said they would do anything to actually solve the problem, like for example have "Bob" go to the transfer office get the bag, put it on a plane to the destination it was supposed to go several days ago. The only offer was to buy what you need, fill out a form, keep the receipts and then submit. Like that is not going to get or ever be responded to much less actually reimbursed at cost, much less the complete and utter misery and frustration associated with their lack of service.
02
Jun
Posted by Anonymous
My day from hell at Reagan National Airport started with me finding that although my ticket said American Airlines, I was actually flying US Airways -- and had to walk to another gate. Then, my name wasn't in the computer, so I had to wait for 1/2 hour to get my ticket -- 2 people ahead of me. When I got to my gate, I found that the flight was delayed 2 1/2 hours; could have gotten something to eat before going through TSA.
Now, this is when the fun begins -- as we reached time for the flight, it was delayed again and again -- until 12 hours after the originally scheduled time (noon flight), it was cancelled. But, the US Airways employees forgot to tell the passengers -- when one asked, he was ridiculed because, as the employee said, "that was cancelled a long time ago -- that flight is ancient history." At that point, I had been in line for an hour to find out what was going on and, now that I found the flight was cancelled, just wanted my ticket cancelled and refunded.
What did this genius do? He told everyone to leave and go to Customer Services (which had no less than 250 people in line) and wait because he had to check-in some passengers. He refused to allow anyone who had waited in line to wait for the other flight to finish checking in. An hour later, his station was shut down and I still had two hours to wait before finally reaching the Customer Service desk at about 1:00 am. The Customer Services folks were good and told me where to (attempt to) get my luggage.
I went to Baggage Claim and found several hundred bags throughout the floor. I couldn't find mine, so I waited for another 1/2 hour to talk to a clerk -- she typed my info into the computer and gave me a printout of what I told her. I thought the slip was my receipt -- after another hour, another person asked for that and told me that they're using those printouts to look for the luggage. After another hour went by, I was told my luggage was not onboard the plane that I was supposed to be on -- keep in mind that there were only 30 passengers and few checked baggage.
So, at about 2:00am I left. This morning I logged into their check baggage site to see that my luggage WAS onboard that plane and transferred to another -- and sent to NYC even though their computer system shows that I cancelled my flight and asked for my luggage. As I type this, it has been sitting in the baggage area for four hours before taken to the baggage office, where it remains -- another four hours later. I can't get in touch with any human being at the airlines because the baggage claim phone is 100% computerized with NO human interaction.
I'll NEVER fly US Airways OR American Airlines again!!!
05
Apr
Posted by Mhd
Left my ipad on the plane - which I fully understand was my fault at PHL. Immediately went to baggage claim to report. The employee said there was nothing she could do. I asked her to call the gate and ask if someone could grab it from the seat back. She called someone and told me the plane was already cleaned and nothing was found. Amazing comsidering I only got off the plane 10 mins prior. US Air could care less nor do their employees. After this experience, I will never fly them again. Congrats AA for merging with this "customer service" focused airline. I know I will never see my ipad again - just as US Air/ American will never see my business again.
05
Apr
23
Mar
Posted by Melinda
Impossible to reach a live person. Have tried at least 8 times and have been put on hold each time or hung up on or heard a voice mail saying that ...due to the weather we are too busy to talk to you, call back later. WORST customer service ever!!!! Both my husband and I are Gold AA members and have NEVER had this issue. SO glad we used up most our miles as I would NEVER choose this airline unless there was NO other option. Live in NYC area so thankfully LOTS of better options. If you don't have a customer service department should you be merging with American???? Seems like you have other problems to fix first.....
20
Mar
Posted by Disrespected my US Airways
My luggage was lost for 5 days- was delivered to my home address with a TSA slip inside and half of my things missing. I filed a police report, filed report with TSA, and also filed a report with US Airways. I reached someone last week after being on hold forever but they couldn't help me. Today I've been scourging the Internet to try to find a way to get with someone who can help me. Looking at all the blogs I guess I'm out of luck because US Airways doesn't care about their customers. I'm not going to waste my time with them at this point and will file with Small Claims Court.
19
Mar
Posted by DSmith
It's impossible to reach customer service for US Airways. I tried for 3 hours last night and an hour today and all you get is transferred to American Airlines Customer Service and a long telephone message with a list of ways to complain via website which refers you back to American Airlines and the same websites.
15
Mar
10
Mar
Posted by Anonymous
I just got off the phone after waiting 50 minutes to book a reservation. No one picked up the phone. The same boring voice used all over America says " how busy the represenatives are, and we appreciate your patience".
I knew this merger would be a disaster for everybody except US Airways and American. I will find some way to use my miles that are left, and then move on to Alaska Airlines, who seem to care about their customers that do not fly 100,000 miles a year
I has
05
Mar
Posted by Anonymous
I was on a flight from tampa fl to pittsburgh, pa, with a stop over for bout an hour, In charlotte nc. the plane to go on to pittsburgh was not here, we passengers were told that the delay was because of fog and that the diverted plane had to land In greenville sc and that the fog was causing a dellay but that now the plane was soon to take off andb would land here a few minutes late but still make it in time to pittsburgh. The plane was not here the story was changed to refueling and would be on its way soon two hours and forty-five minutes later after several more lies about this plane we are told that the plane is now on the runway getting ready for takeoff to here. I had called the greenville sc airport earlier and asked aboutvthe weather there and delays and was told that there were no weather conditions causing any delays there , aut all! The refueling dies not take three hours! This late flight caused me to miss my brothers funeral! And the lies, ten minutes ago our plane was finally in the air fron greenville and now a plane is here and the story is hey we now have you a plane, we stoke one and it is lining up now for boarding. I am not happy and really hate being lied to! I missed being at my mothers side and with my remaining siblings for this funeral, and to be lied to is way way wrong!
04
Mar
Posted by Anonymous
I have not been able to get through for 3 days and I need to redeem my miles for my grandmother's funeral. I do not have my dividend miles number and there is NO way to retrieve this information online. I have tried entering all information and I still can't log in. The fact that there is no live chat or I cannot speak to a human is unbelievable. I have been a customer for years but I will be flying with another airline after this :/
04
Mar
18
Feb
Posted by Anonymous
I just wanted to leave a comment about my experience in Phoenix and the poor customer service I received.
I was on flight 605 out of BWI to phoenix confirmation code gqqzdr. There were mechanical problems and we sat on the plane for 2 hours while they fixed it. In turn, I missed my flight from Phoenix to Ontario, CA where I had a car waiting for me to get me to Ft. Irwin.
When we finally got to phoenix they rescheduled a flight for me but I asked the woman at customer service if I can go to las vegas instead of ontario, the reason being, my ride to ft. Irwin left due to the delay and I would have to incur the expense out of my pocket for a rental. If I went to las vegas, there were other people providing transportation to ft. Irwin.
The woman was rude and said NO, it would cost them more money, and I said, I guess it v will now cost me more money due to something out of my control and the inability to work with me.
As of recently I've been traveling alot from the east coast to the west and always used us airways, after this experience, I will be using southwest, and I'm going to soar the weird amongst my colleagues about the poor customer service.
John laczkowski
09
Feb
26
Jan
Posted by Anonymous
This is the worst customer's service I have ever received. You guys lose my bag and I can't believe you guys lost a big ass green military bag. You guys suck. I hope you guys lose a whole bunch of your stocks and go out of business. This is not the way to treat people. You guys are thieves.
25
Jan
Posted by Luis alberto
Mymy name is Luis Alberto Gonzalez I am booked that of a US Airways flight 717 from Philly to Charlottethere's a weather alert about a snow storm coming in to PhiladelphiaI have been on hold under your 800 numberfor over an hour and 45 minutes I would like to offer my seat to someone whom I really need itbut I cannot contact your company regarding this changeplease feel free to contact me at I hope this message arrives to you faster than your telephone communication thank you so much for your attention
