Posted by Anonymous
I was wondering when will I be able to receive my tile for my 2016 Toyota Prius I didn't get my tile yet my car has been pay off already still waiting to receive my tile ASAP
Toyota customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Toyota.
26
Oct
05
Jan
Posted by LE
I recently purchased a new 2022 Highlander Platinum. After purchase I realized you can only use 2/3s of the 12.3 inch screen. There is no way to shrink or get rid of 1/3 of the screen being permanently taken up by temporarily useful information. I would like the option to select whatever I want to fully fill the screen. This is possible on less expensive models?! Since all this is software controlled can't this software be updated on a 2022 model to make it operate the same as the 2022 Limited or 2023 models? Toyota has a good many smart engineers. I'm sure they would be able to easily accomplish this. Other than this, I'm very happy with my Highlander. Thanks, Lee Essary
30
Jul
Posted by Don’t remember
The customer service representative was very attentive and patient in hearing my issue. After our call the dealers service manager was contacted and an appointment was set up with him to address my problem at the dealership. Based on the above I was very pleased with the treatment afforded me.
09
Jul
Posted by Disappointedintoyota
I absolutely love my 2012 4Runner and previously owned a 2009 Sequoia. I had considered purchasing an FJ Cruiser but had settled on purchasing a new 4Runner. However, I will not support a company that involves themselves in politics. I could not be more disappointed and disgusted with Toyota. Consumers buy a products, not an ideology! Political affiliation/ideology is of no consequence to you other than to virtue signal. I love my truck, but I will NOT support a company that stereotypes their consumers. Shame on you!
15
Mar
Posted by Brian Singh
The reason for this 5-Stars review is truly because of my exceptional service advisor, Ms. Miranda Godfrey at the Western Branch Blvd. location.
I typically do not write reviews and when I do it is subsequent of couple months after the service / transaction.
October 2020: I took my New Car (at the time) in for a normal scheduled service appointment - what resulted should have been a vexing situation (w/ less than 8,000 miles). I asked Miss. Miranda to please have her tech take a quick look at my Infotainment System, because it kept blinking on-and-off during my work commute - annoying. The tech identified what looked to be the issue and ordered the part(s) necessary. When the parts came in, Maranda called me and we decided on an afternoon drop off. Everything was arranged and she also had a courtesy ride waiting to take me home.
Later that evening she called; stating the part did not resolve the issue because the tech was able to replicate the original issue on the post test-drive. She was aware it being my work commuter car -- asked if I needed a courtesy pick up in the morning. I asked her to hold on to it which should allow her Tech more time to trouble shoot.
After lunch she called; she was going to order a complete USB kit and would need my car for 24-48 hrs. Without asking, she stated the work will coincide with one of her loner cars to ensure I had transportation. I picked up my car after work. Dropped it off a week later when they opened and drove off with the loner.
Two days later, my car was ready. I stopped by after work and picked up my car. The replacement parts seem to have remedied the issue. Two weeks later the same issue began again and I called Miranda with the unfortunate news. She called back and stated she requested a warranty claim -- already pulled my warranty documents and set everything up. A few days later, schedule a drop off for another loner and kept me informed with every decision she was making on my behalf and why. This time, I had the loner for almost a week (included a weekend). The following week, my car was ready. When I got there, the paperwork was ready and my car was pulling up - OUTSTANDING Customer Service (accounted for her customer's time).
Nov, 2020 around Thanksgiving: The same issue started to happen again and of course I called / left a message on Miranda VM. She called back and already had me set up for a drop off and loner. This time she had amplifying information regarding why the infotainment was having issues. She asked which model cell phones I used (iPhone, iPad and Android) and specifically honed in on the Android Note. Apparently the new Note phone I (intermittingly) used for audio-book listening on longer drives - note; the data USB port is also a charging port. She was resourceful in isolating my issue as a completely new phenomena being reported. Some new Android Models; the charging voltage exceeds the infotainment capacity, subsequently leading to similar issues I was experiencing. That's why it was difficult to isolate my particular issue. The issue was remedied and my car was returned.
Jan 2020: After holiday leave, I used my car again to commute and the same issue started again. However, this time, it happened during bumps on the highway or over speed bump. I called Miranda again and we had a good New Year chuckle. She asked if I could drop it off again and provided me with a loner. This time it was fairly simple, apparently one of the manufacture connections in the unit needed to be seated-in further and that was it - I was driving my car again the next day. I have been without any issues since January of 2021.
Miss. Maranda knowledge of the process, expected service timeframes and especially research (newly developing issue) leading to major electrical work like mine - has allowed her to advise on technical / mechanical issues while making customer centric decisions. Meaning... accounting for what would be satisfactory to me, the customer. Miss. Miranda has earned my business and my utmost trust in her vehicle recommendation. Moreover, her dedication within a very difficult position, dealership customer service. I feel the key to her success is also Miranda's EXCEPTIONAL soft-skills. No matter the situation, she kept me feeling like she (on behalf of the dealership) was doing everything within her power to get my vehicle back to me in a timely manor. Ultimately, I felt my vehicle remained in good hands and at no point I felt like I was a bother and or felt like the 'heavy-lifting' was mine to bare. (Accounting for COVID-19 environment), I was not inconvenienced throughout this process.
I feel it was because of Miranda direct resolution minded approach to my issue. She possesses what I feel is under represented - a great balance of business commitment and soft-skills - she kept every visit light-hearted and upbeat. THANK YOU MISS. MIRANDA!!!
09
Feb
07
Oct
Posted by Lorraine
I received excellent service today from Meagan at toyota customer experience. twice our call was cut off and twice she called me back!! I had taken my car in overnight for service and Kearny mesa toyota could not fix the problem. Meagan got the right internal help and with me sitting in my car she was able to guide me through a procedure that fixed the problem- amazing.
13
Nov
Posted by Anonymous
Absolutely horrible customer service. I incurred late charges due to an error on the part of Toyota Financial and representatives refused to credit my account. First rep I spoke to accused me of making changes to my account (that I never made) because a computer system can never make a payment processing error. When I asked to be transferred to a manager, I was instead transferred to a resolutions specialist. When I was finally transferred to a manager (Tara) I was told that they would credit me half of the late charges but not all. When I asked to be transferred to someone who had more authority I was told that was not possible. I have been a loyal customer for three years and was understanding when Toyota made an error and withdrew two payments in one month from my account however the customer service within Toyota Financial did not treat me as such. Once my current lease is up, I will not again put myself in a situation where I will have to deal with this company.
01
Aug
Posted by Bob K
I took my 2013 Toyota RAV4 to the dealership I purchased it from for routine service as I was offered a service coupon from the dealership website for oil, filter, tire rotation and safety inspection. After my service I received my bill and was charged for tire rotation. I asked about the charge and was told that my tires were not original equipment tires. I wish I would've known that before the service was performed.
05
Jul
Posted by Pedro Duran
My check engine lite came on so I checked owners manual.Information found was to take vehicle to Toyota Dealership.Problem was found to be a defective gas cap.I was charged
$145.00.labor,which I payed but did'nt think that was a reasonable charge.We have been loyal Toyota owners for approximate 20 years or more,happy to state that this is the first major problem.I am retired military,U.S.M.C./U.S.Navy Seabee on a fixed income,
re3ason for my complaint.Pedro Duran
24
Jan
30
Sep
Posted by B Nguyen
I visited your dealership (Bohn Bro Toyota 3800 Lapalco, Harvey LA) on Wednesday around 11am. Walked through the inventory outside and then walked into the dealership office and walked around there looking at the inventory. I am now there for approximately 20 minutes. No one came to greet, but there was a lot of salesmen looking. I regret visiting your dealership. Thank you for wasting my time. I guess salespeople there don't like money or like doing there job.
27
Sep
Posted by Anonymous
I have a 2015 Camry SE with 11,300 miles on it. I found out that my passenger strut plate mount and bolts are corroded. The dealership created a case and took some pictures. After a few days it came back and the dealership told me that it was not covered by any warranty. What is the determination? Is is on the not covered list? I am a loyal Toyota customer but Im not happy this time.
23
Sep
Posted by Anonymous
I bought a 2016 RAV4 Hybrid with the tech package on 9/5/2016, and the GPS was updated in May 2015. I feel since the last update was over 1 year before I purchased my vehicle that when the new update comes out, it should be available to me free of charge. Shortly after receiving my new RAV4, I had taken a trip to Milwaukee and was given wrong directions. I feel this was due to the outdated update.
21
Sep
Posted by Alejandro
I buy a 4 runner in DCH Brunswick Toyota 1504 US1 North Brunswick NJ 08902 and one of the managerfrom used cars Michael Cerra do not keep his word to put me some parts in this vehicle now I cat alignment and I still making payments and have to fix a vehicle just bought 1 month a go is very unfair from this kind of manager maybe I don't recommend this dealer and consumer report thanks .Phone number 4839083074
13
Sep
30
Aug
Posted by Anonymous
We have owned 6 Toyota autos and trucks. Due to the fact Toyota refused to repair the oil issue recall on our 2013 Camry having been promised since February we would have it repaired. The car now uses one quart every 600 miles. We are totally at a loss. Therefore we are wholesaling out the car at a huge loss to us. Had we known this when we bought our new Toyota truck in March, we would NOT have purchased it. I would love to hear from you and why we cannot get service
22
Aug
Posted by Anonymous
To whom it May concern
On August 11, 2016 I went to Toyota of Homestead Florida for a patch on a tire and cover gilt to oil and results after waiting three hours and pay 94 dollars had to return all another day at the maa �± ana because the person who put the not squeezed patch any Grounded to the rim vonsecueciA that who could havre had an accident and be angrier when using Castro on Monday for my trabsjo you volviio to turn on the light tire work also badly done all this I bought three cars zero mile at this course and now after a week I'm waiting for the call of dealer homestead for I een test incidents and and my money for shoddy work in the dealer would not recommend manager or supervisor anybody or put iron resolve that shame and Pena working forgive so little Ethics have I responsible supervisor and manager Carlos Sosa who never did anything
14
Aug
29
Jul
Posted by Danny t
I have my first experience with Toyota roadside assistance and it was a nightmare. I waited nearly 2 hrs long til the tow truck come. When they estimate about 1 hr for arrived. They keep telling me they are on the way about 4 time after the estimated time was giving to me. The sad thing is I already paid for the service as they requested to be pay first then they will process to get the dispatch out there. I specifically said I have to get to the dealer and drop before they close. When the tow truck come I didn't even get apology for being late or even any concern from the driver. My 2014 sienna van have so many problem I couldn't listed them all. I been a real good loyal customer with multi cars with Toyota and referral so many family to buy from Toyota. So much for being a loyal customer because they charge me $120.00 just to check out my 2014 van which is less than 3 yrs only and there already so many issue and bad roadside assistance. All together out of pocket I paid $203.00 just have it tow and replace a fuse. It feel like who care if you a loyal customer or not. There service have me really thinking never and never again I or family or friends to buy a Toyota again after this horrible experience I went throught. I feel very that they are very dishonest and mistreated a very loyal customer. So people I highly suggested carefully buying a Toyota.
26
Jul
Posted by joe
I've been a loyal toyota customer for many years with different Toyota vehicles and I presently own three Toyota�¢â?¬â?¢s. I purchased my Highlander in 2011 at McGee of Hanover, MA. with an extended warrantee.. First of all I am very satisfied with my 2011 Highlander except for one annoying problem that I've been dealing with for four years. Just after a year of ownership I had a problem with the rear lift door. I wasn't very happy with the problem happening on a brand new vehicle but realize things do happen. McGee service department took care of the problem and reassured me should anything go wrong with the door that it would be on there service file and they would take care of it. I was told the bolts that hold the lift door in place were to small which caused to door to go off track. Which is the purpose of this complaint.
Shortly after I purchased the Highlander I moved to Florida and I come back to Massachusetts each summer. I have the vehicle serviced twice a year by Toyota service once at McGee in MA. and once at Venice Toyota in FL.. I take very good care of all my vehicles.
After the first year of ownership and the rear hatch being fixed every time I took it in for service I complained about the rear hatch door squeaking when opening and closing to both dealers. A month or so after it being serviced the squeaking would come back. Before I left Florida this June I had it serviced again at Venice Toyota and the squeak came back, I then took it to another mechanic and he told me Toyota only sprayed the piston for a quick fix but the piston was bad. I think thats all either dealership ever did. I decided to take it back to MGee in MA. where I purchased the vehicle not realizing that my extended warranty had just ran out. When I returned to McGee in July of this year and explained the problem to them I was told there was nothing they could or would do even knowing the rear door hatch had a problem. This is not the way Toyota should treat a loyal customer after spending over $40,000 on a vehicle.
Vehicle information:
Make 2011 Toyota Highlander Limited
Portfolio Plan B 5yrs. - 75,000 miles
Current Milage 79,000 miles
Contact Info. Joseph Cafano\
25
Jul
Posted by Anonymous
Have been waiting for over a year for dashboard cover renewal as offered by Toyota for my 2005 Sienna.I just checked and no parts in sight. This cover is available now through various part stores. This sounds like an offer that will not be fulfilled. As an owner of two Toyotas now and three others previously I am perplexed at this recent practice by Toyota
08
Jul
Posted by Sordwsy
Bob the GM (although the employees I spoke to didn't know his last name. One was Linda who answered the phone and the other was one of the young service technicians. I will attempt to be brief here. I already submitted s complaint. But today after meeting with Bob in person I am more concerned with either his ignorance of how are car is put together or his ability to like to my face and force his technician to back him up. Today this is the basis of my new concerns.
1. No balanicing needs to be performed after mounting four new tires.
2. No alignment check needs to be performed after mounting 4 new tires.
3. Changing out the rotors could not have changed the original alignment or made the car start pulling to the left after the brakes were replaced.
4. They see rust all the time ; therefore they are not obligated to inform the customer that any or important
parts of the car such as tire rods on a 2002 should be replaced for safety sake . Even though they did do a safety checklist that listed the steering and underside of the car were in safe condition.
07
Jun
Posted by Anonymous
On 4/30 I brought in my 2013 Toyota RAV4 for an oil change at Arlington Koons. Oscar Canales was assigned to me. He quickly alerted me to all the maintenance who was not covered under my pre purchased warranty that my vehicle would need immediately. He told me it was critical that I change my front brake pads and rotars and that I would fail inspection with the state they were in. He said they were worn dangerously low. I opted to get a second opinion and learned my brake pads were good for a minimum of one more oil change and passed inspection without any issues. I will not be returning to Koons as I am very disappointed with my previous experience and how I was taken advantage of.
03
Jun
Posted by Anonymous
Do not like change of instrument panel on new Prius. Have a Prius now - BEST car I ever had. Want a newer one toward end of year. When will they go back to instrument panel above driver? I am a nurse and putting panel in center of console is out of peripheral view and just plain ridiculous. Let me when you plan to change it back and that is when I get a new Prius.
