Read the reviews below to see the experience other people have had when dealing with customer service from SunTrust.
Truist has crippled online banking for literally thousands of people with their new app. I can't even get the upload. Customer service for THEIR mistake is a joke and a long waiting period. I have banked with Suntrust since it was Barnett beginning in 1983. Corporate loans, personal loans, car loans and a PAID OFF mortgage in 1992. Since Truist took over, I can't even make a deposit at the ATM, now mobile. I'm DONE.
I have been Trying to resolve an issue for awhile now..over a credit card bill ..i paid the full amount..and talked to Sherry Fuller and now can't get in touch with anyone..She was supposed to be in touch with me but all I get is rudeness and smart mouths from Katherine Williams in the morristown tn 37813 area..we have been harassed by 3 and 4 calls a day from foreigners.. and that is who took payments but didnt..pay on accounts.. I need to speak to Sherry Fuller.
I want to report my experience at the Sun trust bank on Hugh Howell Rd, in Tucker, Ga. I was denied an opportunity to cash my check by the branch manager due to not having a credit card. I do not bank with Sun trust however my employer does. I work for the Department of Family and children services. I had two forms of identification with me however I didn't have my debit card because I recently lost it. I just wanted to report this incident and to see if the manager followed proper protocol.
Reasons why suntrust is the worst bank
Poorest customer service 20 minute wait
high account fees for account less than 10000 dollars
as many nsf fees as you can charge legal or not
very few local atms and high fees for using non suntrust atms
your greed knows no bounds
Suntrust charged me 36 dollars for being 6 cents overdrawn. Second time this has happened. What happened to the 5 dollar rule. You are robbing your own customers. Been with you for 17 years i am looking for a new bank. 20 minute wait for a customer service rep then they were foreign and could not ve understood. Superviser goaded me ridiculed me and told me too bad! shame on you
i have been a customer since suntrust came to fla many years ago and up until today have always been happy with this bank. Today i walk in there a line a mile long and finely get to me the last one in the bank and theres only one teller no one handling the drive threw and the girl totally ignores me doing all the back work she need to catch up I stand there for 5 minutes as she chats at another teller just standing there with her not helping I look around im the only one there so i count to 10 and just grab my deposit from the window and walk out.she yells back I will be riht with you in a minute I say too late. Really you ignore me and then wonder why im pissed .Suntrust what the hell what happen to customer service you have cut the tellers to none raised your prices on everything and could give a crap about loyal customers arggggg
I have have duplicate hotel fees taken from my account. I book with Travelocity pay them online then a duplicate charge plus some(Baymount Inn) I authorised pet fee $65.00 and Hotel charged $175,????. . Baymount manager refused to acknowledge overcharge rudely told me they were keeping my money.They had already refunded the duplicate hotel fee and damage deposited hold also was returned. I authorized $65. Pet fee only!! Quality Inn 2 wks later sent a duplicate charge of $104 for their room.Crossroads required a cash payment due to the after hour check in tume. Suntrust responded with an email stating that hotels had denied any overcharge and travelocity issued me coupons for a bad experience and cash overcharge from Crossroads.I'm out over$275 from the Baymont and Quality hotel unauthorized overcharged. I love my Suntrust bank service but feel they really let me down when they saw no errors in the transaction. This was done with email . No one called me, I felt brushed of and let down with the outcomeTravel issued me coupons but did not get my money back.I am on disability and need my money returned please help.
My name is Tony Williams, my wife is Karen Williams. We have been banking with Suntrust for over 30 years and have several accounts. I will be leaving because of the very poor service I have had the last several visits at the Roswell rd. (5900 blk) location. The rep there refused to give me a $400 change order.. My company has an account at Bank of America but I was at Sunburst doing my own banking and hoped I could keep from driving around Roswell. I understand that the business account was elsewhere but I felt that they could do it for one of their own customers. I even agree to pay the change order fee she said would be associated with the transaction. My restaurant is across the street from Suntrust . Poor customer service. I'll be taking all my business, personal, investment snd private banking to Wells fargo.
Dear suntrust,
I am disappointed to hear that my wife started a business account trying to protect her money and income went to all theae service fees you aquired and as she worked very hard for the $400.00 she had deposited and yet you charged her this fee and that fee without telling her upfront that you would be doing so and sje had to close the account because it was costing more money than she made and is never going to see that money again makes me wonder if starting a business accout is really worth it.I think you have set standars to high and fees to high to a single person trying to make a living and should be revamped in order the customer to syart an account like this iwas so upset by this i almost thought of changing banks and boycotting your services please tell me you respect people more to be like family and want thier business as a family not think corparate we as the consumer dont bring thousands of dollars in revenue and this business was just starting up with very little money to make on the side if their is a way you can make this right i would gladly love to hear how you would do so
I had a fraudulent chargeo on my account for over $1600 for airline tickets. Even with the proof of it being fraudulent, I didn't get a refund and after calling for over a month to get paperwork sent via mail for appeal I keep getting a runaround. I know SunTrust has my correct mailing address because I get statements. I've accrued overdraft fees besause if this and have two small children as a single mom. $1600 is a lot of money to me. If anyone should care about this, it should be the bank that I pay to handle situations like this!!!! I'm furious and will go to the highest lengths until this is fixed.
Phone calls are not returned by Boris and Lillie at the Pinecrest (Miami) Branch. Their respective voice mails state that they will return your call as soon as possible, but you can leave message after message for days and never receive a return call. If you are there to make a deposit - now, that's a different story! Preposterously poor follow through - but a lot of glad handing when you are actually in the branch.
In order for customer service to be "good," it should start at the top! At the very least, the branch manager at the Suntrust located at 113th and U.S. 1 should require that his employees return phone calls within 24 hours. For customers' calls to be repeatedly ignored is rude and ensures that there will be no repeat business. The employees definitely call the customers when it comes time for CD's to be renewed!
How many telephone messages do I have to leave before someone returns my calls? I am referring to the Pinecrest Branch in Miami (113th and U.S. One. After having left at least five messages for Boris, and five for Lillie, (over the course of four days) I have yet to receive the common courtesy of a return call. Yet, when they want to make sure my money remains in Suntrust, they are calling me constantly. Very poor customer service.
As a loyal customer of Sun Trust in Miami, FL for over 20 years with both personal & commercial accounts. I see many down sizing of the employees and the lack of customer service in many of your branches in the recent years. This complaint happened on 7/3/2015 in the nearby 11341 South Dixie Highway, Pinecrest, FL address of your Sun Trust location. I went in to make two separate deposits, we put the money & ck. in diff. envelopes because they're from the sales of diff. dates and with diff. deposit slips. An African Am female at the Teller name Carol Palmer "refused" to open those envelopes and "demanded" me w/ a sergeant-like face to open up for her so she can count the money to make the deposits. Is this how low the customer service go down now for Sun Trust?!
My branch manager Liz La force was excellent. I would rate her a 10 of 10. Problems are twofold. The reason I am getting the loan is to pay off the credit card right away. The reason is it has been a nightmare for me to pay it. I have had Chase for about ten years and have never had a problem. I showed Liz what my problem was with your multilevel punch ins to pay. Two hits with chase, and it is payed. About ten minutes to pay you and sometimes that did not even register on my account.
Second problem. You did not listen to a thing I said when scheduling the appointment for signing the loan papers. I told them the problems the bank manager had with double booking appointments by your office. They totally ignored what I told them, and promptly scheduled it for the time I set without checking with the manager. Of course she was already booked. Since we have been in communication on line, she was aware of what happened.
We rescheduled and you had to resend the papers. This is very inefficient and not listening to your own people, really shows.
Suggestion. 1. Get easier access for payment of the credit card from another facility. 2. Call the manager/person you are booking with in the bank first; or have access to their time schedule in office so double booking is not an issue for your people or me. 3. Have the CEO go on undercover boss for a reality check....
I am a UK national and opened an account with a 4-figure sum. SunTrust told me email will be sent in a few days with a default password. 78 days later it still has not arrived. Yes they have been notified of my ITIN. SunTrust staff refuse to take my calls from UK, refuse to take details of my enquiry and refuse to answer my emails. Not only do they deny me access to my account, refuse to consider refund to me, refuse to bother sending me a PIN but they are willing to send me marketing emails. Fortunately in the UK we have a word for companies like this
Hey, I'm 17 years old. I want to make a debit card at Suntrust, but I wonder if I need parents to come with me to the bank to open an account or I can just go by myself. I have my driver license and document, so can I just go and make one myself because I dont want them to know about it. One more question that for first time deposit, I have to make a deposit of $500? because somebody told me that. I cant make a first deposit of 100 or so? Because I just got a job and I dont think my salary is up to that much. Thank you.
Suntrust made an error on the interest for IRS form. I brought it to their attention & requested them to correct it. Two weeks later- no response. I have a mortgage with them ( a BROKER) picked them & a home equity line. No help- on hold every day for two weeks. I will now close both and move to another bank. Lets see how long it takes them to answer my mortgage pay off amount.
In September we deposited approximately $3400 in checks (from Ohio and our check from Michigan) Suntrust put a security hold on the checks and refused us access. We are twenty year customers. Two weeks ago were were depositing three checks totaling approx. $700, the ATM took the checks and shut down without making the deposit. We filled out the forms two weeks ago and still nothing. They bounced us back and forth from one uncaring employee to another. Their comment was why didn't you just go inside.
I misplaced my debit card. I called as soon as I realized it and Suntrust put a hold on the card. I called back 3 days later because I still couldn't find it. They confirmed my ID and sent me out a new card after canceling my old one. Both times I called, the customer service rep was extremely nice, patient and helpful. Could not ask for better!
Lyn Sewell-Lawrence
Hello I was using my card at a gas pump and I had swipe card when it got to askingy zip code I put in my zip code but the system got stuck I tried canceling from the outside. The manager said he had cancel transaction from the inside but when I went to pump it still had my zip code info in there. But he assure me that transaction was cancel. I'm afraid someone might use that pump and use my info to get gas. What can I do?
In the process of getting a loan - what a joke! Every time I call I get a new response - one day they say they have all required info - next day -they say they don't--this has been going on for about a month-- Sun trust branch - Boynton Beach-Federal Hwy - Daniel (manager) is rude, and inept. Lajuan is totally clueless. Customer service is deplorable-as far as Customer support - they don't have a clue.Go somewhere - anywhere but not SunTrust
Truly a joke... They are no longer allowed to do business in my state Az. They aren't even sure how I got my HELOC but regardless of the fact they gave me the loan, when I called to get info to refinance the heloc ( due to hardship) all they would tell me is they are restricted from doing business in Az so they are unable to action / service my account. Of course they can take my money and threaten me with foreclosure but they cannot do anything to help me. They are HORRIFC and I filed all sorts of complaints to various government and banking agencies. I'm just a little fish in a big rich ocean, so of course, nothing came out of it.
