Straight Talk customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Straight Talk.

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Viewing Straight Talk customer service reviews 1 - 25 out of 888
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17
Oct

Posted by topo


on 10/17/18 at 2:06PM

We don't call a lot of people. We though we'd save money with Straight Talk. I can call my son in Maui. We've come across 5 numbers locally that we can't call. Yesterday we discovered that we can't call the New York State Police. Unacceptable. I called ST customer service. The first rep. this morning said he'd call me back on my cell right off. Never called . Tried again this afternoon, rep. was very rude and condescending. I mean extremely rude. I let him know this in no uncertain terms. He hung up. I called back twice more, the final time the rep. was ridiculously rude and dismissive and started singing "i'm sexy and I know it" until I finally hung up. This is a garbage company and should not be able to do business. Imagine not being able to call the police?

09
Dec

Posted by Anonymous


on 12/9/17 at 12:46PM

my number ,i have no signal, i had the same thing with the major storm of a few weeks ago.

09
Oct

Posted by DrDee


on 10/9/16 at 8:18PM

I am a prospective customer of Straight Talk. I have questions that Wal-Mart can not answer. I can not find a way to contact them if I am not a customer. Emails bounce back, phone calls require my phone number being in their customer base, and a chat request links to a page trying to sell me phones How do you get in touch with them if you are a prospective customer?

30
Aug

Posted by Anonymous


on 8/30/16 at 1:47PM

The ABSOLUTE WORST decision I ever made was switching to Straight Talk!! Customer service is the worst, worst trained individuals on the planet. You can not ever speak to a Manager when you do they hand it back to the same rep who coulnt help you in the first place! I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC.

17
Aug

Posted by Anonymous


on 8/17/16 at 3:38PM

Your System Sucks. Why Can't I Talk To A Real Person.

17
Aug

Posted by Anonymous


on 8/17/16 at 3:34PM

i need to reactivate my home phone because my auto refill credit card was outdated and phone was deactivated. I put in information to renew auto fill but i still can't activate my phone. i did this on my computer thru your web page.why can't you people make it easier to understand? please text me or call on my cell phone because i'm about to say the heck with service. you can also e mail me

31
Jul

Posted by Anonymous


on 7/31/16 at 9:52PM

I am having trouble reaching a live person on straight talk, why? Even when i follow your directions

I desperately need to.speak with someone concerning my service 32nd date. Phone number .Contact me ASAP

29
Jul

Posted by Coolshebly


on 7/29/16 at 10:11AM

I have had Avery bad exerpenicey with my account.July 5 it was suppose to auto_fill. It did not. I have a Hassel ever since. With all my accounts .I want this FIX today.no more enter this or to be rejected.

14
Jul

Posted by Anonymous


on 7/14/16 at 9:12AM

This is the worse service in the history of cell phones. My phone was stolen and all i wanted was to get my original number back, after 3 weeks still no help from straight talk. I'm on disability and get $733 a month. DO NOT get straight talk as your service, you WILL regret it. Daniel Hawkins

27
Jun

Posted by verry bad services


on 6/27/16 at 8:56PM

I bought a zte cell phone and sim card bad when I called the technical support for help they told me to purchase one at Walmart spent 65.00 for it and come to find out i can't purchase it I have to get it from straight talk them selves and I am traveling the US and now no data all technical support can say is sorry for bad info not cool. I work for a major new paper and will tell everyone not to buy from straight talk.u should really train ur tech team to handle these matters better I mean what ever happened to good customer service not straight talk thanks for nothing.

25
Jun

Posted by Anonymous


on 6/25/16 at 12:41PM

Could not reach a person despite what it says on the website. Poor service. Maybe getting too big?

22
Jun

Posted by Anonymous


on 6/22/16 at 8:12PM

Hi, this ronald white I have a problem with my phone it says I'm roaming and wont let me call out

20
Jun

Posted by Pam Eggleston


on 6/20/16 at 1:41PM

This new Rewards Program is a great idea except for the fact that if you use them they still charge you any way and take the points too?!

13
Jun

Posted by Anonymous


on 6/13/16 at 7:26PM

This is the worst company I have every deal with. I made sure everyone I talk to I tell them not to deal with straight talk. I had a phone card I had less than 24hr BC I return the cheap phone. So now I have list 45.00 and straight talk have free air minutes. I stayed on the phone with your customer service for four hours. They kept giving me the run around. They didn't have a corporate office number or address. That how y'all treat your customer. All I wanted was a refund for my 45.00 for minutes I don't have.N it good customer service but I don't I'll don't care. Even the manager said they y'all was going to give me the run around. He even call y'all BC your customer service person told me to have him to call. But they lied again.

Never again,
Tonia Davis
Verizon Customer us the right way.

26
May

Posted by ready to pull hair out


on 5/26/16 at 5:15PM

purchased 3 phones all 3 phones do not work and now have to fight to get a refund .They lie to you , give you reference numbers that are to mean nothing but you wont find that out until you call them back and give them this magical number that even they do not know what it is .Do not know how the BBB is letting them get away with this fraud and not shutting them down . Been consecutive days and roughly around 10 hrs and yet STILL no results just want my hundreds of dollars back you

25
May

Posted by Queenbeee378


on 5/25/16 at 3:22PM

I have been a loyal customer to Straight Talk service for over I'd say 5 years okay even when the lawsuit was going I did not see them and I had the right to but being loyal as I am I didn't go through with that so now I get a message today from straight talk where they have lowered my high speed data to a lower speed which is annoying it is hard to load videos or even move around on my phone they say its high-speed data for $45 a month it doesn't say high speed until 4 days before your end date I think this issue needs to be resolved immediately I'm very annoyed

16
May

Posted by Britt


on 5/16/16 at 9:49AM

Hello I am a sprint carrier and I wanna switch to ST is there any way I cn get my sprint phone over to straight talk please

08
May

Posted by UPSET


on 5/8/16 at 6:42PM

I returned a damaged cellphone and paid my deductible.No phone has been returned and months. I have been getting the run around and paying for 30 days refill.Why are they doing that.

06
May

Posted by Anonymous


on 5/6/16 at 9:09AM

I called into customer service because someone was using my credit card for their Straight Talk airtime and I do not use any Straight talk airtime products. I was on hold for 45 minutes!! It is obvious that someone has stolen my credit card information! I was told to call my credit card company (which I did) and have them reverse the charges! It seems that the Straight talk people should look up who used my card for their straight talk account and terminate the service immediately! It also seems that they should turn those people into the authorities for fraudulent use of a credit card. !!!! I'm sure they won't do that, they will just allow this kind of thing to go on with the people that stole my card information to continue breaking the law

25
Apr

Posted by Eliza


on 4/25/16 at 6:20PM

I cannot get thru to u guys call me back

07
Apr

Posted by Anonymous


on 4/7/16 at 8:34PM

i have been happy with straight talk for several years, even been a mouthpiece to get others to sign up. the free quality information 555 1212 service was terrific. now it is terrible because you cannot get to a live person, and frequently the mechanical voice does not understand the request. to me this is unacceptable and i will probably drop straight talk for another company, and certainly tell other to not go near straight talk home service. please return to the quality original information service!! straight talk, your reply is appreciated...

02
Apr

Posted by Anonymous


on 4/2/16 at 2:13AM

My name is Ralph manners I bought a galaxy4 something was wrong with it so I sent it back to get another phone I haven't received my phone yet it's been 2 months I talk to someone at straight talk they told me I was just out the phone and $197.00 I guess that's how you run a business worth millions.

31
Mar

Posted by Anonymous


on 3/31/16 at 6:57PM

I moved from las vegas and moving to Tennessee. Should be there Saturday April 2. Since I've traveled so far to Oklahoma my phone will not call out. Need help please.

29
Mar

Posted by Anonymous


on 3/29/16 at 4:32AM

I am disgusted right about now with this service or lack thereof. How do you take my & still cut off my service. I have auto refill & a text verifying the charge yet I wake up & I have no service & no one available to assist I will inform the BBB today.

26
Mar

Posted by Anonymous


on 3/26/16 at 4:50AM

I need to set up inbox address but phone will not except any words or letters that I punch infor password. Can you set it tor me.

Viewing Straight Talk customer service reviews 1 - 25 out of 888
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