Read the reviews below to see the experience other people have had when dealing with customer service from Sprint - Nextel.
Today I called Sprint customer service and spoke with a fellow named Chase. He was extremely knowledgeable and courteous and fixed my problem. He also spoke perfect English. I have never had such great customer service from Sprint, any other time I have called. Thank you, Chase and Sprint for hiring you!
Sprint customer service is simply awful. I got a new android in October and have brought it back 5 times and nobody will assist me. I went down to their repair store and they found nothing wrong. I even bought a new battery and it still doesn't work. I'm a senior, have no house phone. My cell is my only way to reach the outside world. I want a different phone and my Sprint store says too bad. I have insurance but I don't want to pay the $150 for a replacement. I personally feel that the phone was defective from the beginning and I should get a new one, or cancel my contract.
Yesterday we went to Sprint #WestBloomfieldMI store and we were serviced by DORIAN AMOS... MR. Amos was extremely knowledgeable and extremely courteous to us. He helped us not only with one phone but we were able to get 2 IPhones on our contract with a great deal. He took his time with us and explained everything to us at least 3 times. I would like to commend you on your training of your sales people, because he knew absolutely everything regarding phones, contracts, accessories and all of your policies... Please give Mr. Amos a rating of 5... We were extremely pleased with our service. Barbara Brazil â¤
We are greatly disappointed in Sprint's customer service. At 3:45 a.m., my daughter's phone and mine each received notice that my husband, the account holder, was trying to obtain the family finder service to locate us. We left his home to escape domestic violence and are currently staying in a shelter safe house. We disabled the locator on our phones. It is critical that he not be able to locate us. We are greatly disappointed that Sprint is not available during the vulnerable over night hours to help women obtain or maintain their safety. As soon as I am able to establish an account of my own, I will be looking to see which carriers are truly invested in the safety needs of women.
Aweful customer service, never needed service in 10 years and they treat me like I have ever no obligation value. I know where my dollars will not be going. Liars, scammer. Dishonest sales men..worst of all Sprint dobt care.no wobder you guys are ranked last .
No customer, no paycheck. Add it up.
They always say it's because of work on towers. Well it's been over three years of "working" on said towers and my sevice is extremely bad. Texts take me seven tries to send and calls don't connect and most of the time my messages don't even go through. In sick of that same excuse. I'm leaving Sprint I want to buy out of my contract. If your thinking about using Sprint I highly recommend you stay far away go to Verizon they may be more expensive but you get your monies worth.
Hello. I Went To A Sprint Store On 59 In Plainfiled Il Due To Us Cellular Going Out Of Business So I Needed A New Phone And Want To See What Kind Of Promo I Would Get. The Young Lady Was Pretty. Some What Helpful But She Didnt Probe.i Didnt Get A Phone That Day. I Called The Store On Essington Rd. A Young Lady Told Me About The Port Over And The Credit On The Trade In Of The Old Phone.i Went Into The Store Sfter Work Talked To Jennica England She Was To So Nice Beautiful Person And She Even Sold Me A Tablet. Sprint She Need A Raise. Good Job And She Explained Everything To Me As Well. When I Go Back To Sprint It Will Be Where Ever Jennica Work.
I'm about to jump on the bandwagon but before I pull the plug on my 13 years of loyalty with Sprint i will be in touch with Dan the CEO of Sprint And I just happen to have his email address So if I do pull the plug it'll be from my conversation with him personally. Sprint is threatening to suspend my service because of nonpayment when I actually made a payment for the last two months And I returned the Samsuck interrupt (Samsung intercept)... But Samsung is much more appropriate I had enough aggravation with that company . And they awesome people at the Apple Store loved hearing about it. After Samsuck stole Aplple technology ) Total aggravation with that Samsung phone for last two half years.
Finally I see a tremendous deal one and Apple iPhone five And the night before I spoke with a real good Sprint customer service person for close to three hours Looked over all my files and salt all the aggravation and hassle I had in addition to being a loyal customer for 13 years despite some bad experiences
She made a number of credit adjustments during the time I waited and had no phone service while I was waiting for my replacement Samsung phone Wasn't a whole lot different than having a Samsung phone because it was almost dysfunctional as not having a phone The phone was finally Returned to sprint that is the defective phone Under their insurance And I purchased a new phone under the agreement that I was going to get a special rate for all the problems that I had to deal with getting full so information about a trade-in And some other issues I also got her name and also had a similar conversation with another customer service person about a week or two later to ensure I was getting that late Without going into much detail I'm on the fence now
And this coming week I will be speaking with a customer service person in corporate If we are not on the same page as far as the Racho's and how much I owe and any additional credits I will not only say goodbye to Sprint But I will return my iPhone I will also reluctantly return my iPhone that I have been waiting for so long to get But was unable to afford until now And although Sprint appears to have about the best plan for the money I guess I'll just be without a cell phone So hopefully my service is not suspended Only if everything gets rectified favorably And service is not suspended as it should not be I will continue my relationship with Sprint And barring any further bad experiences I'll continue to do business with them I only hope going forward that I will be able to continue and have a better experience with Sprint for years to come I'm sure there's not many customers that have been loyal sprint customers for the last 13 years straight
Almost arrested by the police simply because I asked for a business card.
This is the letter that I had sent to Sprint’s Customer Service Vice President and never received a reply from him to find out what had happened and apologize for his reps customer service.
I'm beyond disbelief of what happened today at a sprint store. I called my closes corporate Sprint store to find out how to get a line that is under my plan to my relative’s account and the gentlemen over the phone gave all the information that I need it. In fact, I rectify with him couple of times to make sure he understood what I need it to be done since I had this issue before (where you call to try to save time by gathering the right info and not be told later after you have driven and waited there for nothing) so he game the me the thumbs up. In addition I had my 10-month-old daughter and uncle with me and that was the reason that I was trying to get the info ahead as my time was short and filled with my daughters time. So I arrive at their location and no customers are there except 5 sprint associates talking among themselves and everyone looked away as I came in to the store as if no one wanted to take care of me (Never had this experience before). Nobody welcomed me or acknowledge my presence until several seconds’ later (keep in mind I’m the only one there with my 10 month old daughter and uncle). Finally a rep approaches me and says, “What can I do for you?” so I explain what I was told by one of his reps just few minutes prior from me getting to his store and that I had all the information they need it.
He pulls my information and verifies me and before he verified my uncle he assumed that he was not in my aunt’s account for him to make changes. I again told this Sprint rep that I had explain in detail to the person over the phone of what I need it and he said it could be done. So he went about bringing up that it was “The Law” and that he could not fulfill my requested due to my Aunt not being present even after I told him that my uncle was indeed an authorize signer on my aunt’s account. (While this conversation was happening his manager was there and never did he jumped into the conversation to see what he could do to help out or clarify). Therefore, after couple of minutes I knew it was not going to be possible. I ask to get his manager's supervisor information to make a complaint and he said I’m not able to give you that information. So he gave me his manager's instead, even though he was there the whole time.
Finally one other reps jumps into the conversation and says you probably called the customer service department (they were trying to justify the wrong info they provided) and I said, “this is the number that I dialed and they verify on my phone that indeed it was their store number”. So I walked out of the store and get into my vehicle and before I left the parking lot I dialed the same number again just to see where it would be routed. And guess what? To my surprise, one of their store reps answers the phone while I'm still in the parking lot looking through their see through windows and said to this other rep “see this is the same number I dialed and one of you provided that info”(I was hoping for them to realize that someone was giving wrong info to customers). So while I was speaking to him he puts the phone down and ignores my conversation (He thought that I had left the parking lot). He finally picks up the phone and I told him what I saw he did and he simple did not know what to say. He was in shocked and tried to justify his bad customer service behavior so I asked for his name and refused and hung up on me. So at this point I get frustrated that I just experience this with a company that had truly respected even with their bad signal at times but had always giving me great service for the last 6 years. Consequently, I come back inside their store and requested for his business card and he replies “I won't give you anything “ and at this point I did not see his nametag to write it down. His manager comes out from the back room and finally decides to join on what was going on. I asked if I could have his employee business card and he said, “I will not give you that” and asked me to leave his store. I could not believe this was happening so I refused to leave his store until he gave me his employee business card to file a complaint on him. He then tells me again to leave or he would call the cops to remove me out of his store and I replied, “just give me his business card or his full name to file a complaint and I will leave your premises”, he refused and called the cops. Finally the police arrives and treated me like a criminal because the manager must of said something about me not leaving his store, to the point where one police man pushed me against my car to arrest me while my daughter was in the car. Finally the police realized that I had a clean record and convey to the store manager that they could not arrest me so the manager opt for me to never set a foot at his location or else I would be arrested at that point.
Words will never explain exactly how I felt with the experienced I had today at this corporate location. Especially with my little one there with me. I had never had any customer service problems for all the time I have being with them. In fact, I loved them so much that I referred 6 of my family members to get phone lines with them despite their cell phone reception and all of which hold about 4 to 5 lines.
I purchases the Galaxy 4S from my local Sprint store. I returned the phone after 10 days of endless chats, phone calls, and trips back to the store to be given the run around, false information, and just plain lies from their customer services representatives. Sprint has to be the most horrible company I have ever dealt with. If they are in business in a year I will be amazed.
I left sprint and went to AT&T. For this reason. I had a galaxy 2 that keep shutting off due to a swollen battery. Went to sprint store that said they don't carry batteries. Sprint store was in Costa Mesa California. On 4 th and harbor. Was told to Order a battery off amazon. Got battery from china phone still did not work. Took phone in again. Never was told my phone has insurance. That I could replace my phone until three weeks later when I called twice to see what I could do. After not having a workable phone for almost a month. I got fed up and cancelled my service. The worst customer service ever. Never will I go back to sprint service. Not to mention my service was interrupted when I would turn a corner on my streets of solvang California. I have been with sprint for 8 years. What a disappointment.
Dear Sprint, I just want to say thank you for charging me a ton of money and I can't even use my phone in my house. You send me this airrave that doesn't even work and yet I pay you $200.00 a month and not get any use from my phone. I challenge one of your execs to come to my house and stay for 24 hours and try to use my phone while you are here. When I call it is always the same song and dance. My contract is up soon and I can guarantee that I will not renew with you. I hope the other people that read this post will follow suit. OH and I am writing you from my computer because my phone timed out and could no connect to the server. Thanks for nothing!
After 12 yrs of loyalty w/ sprint i finally said goodbye! At least I thought. They had the balls to send not only 1, but 2 monthly bills with texting charges AFTER my # had been ported out and my account closed. This will be a no brainer to resolve!-WRONG-Trying to resolve this through CUSTOMER SERVICE resulting in me getting hung up on 2 times and get this, the CS Rep. said my texting was on a diff. billing cycle than the reg. phone service! Huh??......Bottom Line. They were trying to sneak additional text messages in and didn't think i'd notice. I obtained my texting records with #'s (in&out) for the 3 previous mnths. to check 'em out against my previous bills. EVERY month had inconsistencies in the amount that benefited SPRINT. Example: My texting records showed 50 for the month of April. Sprint billed me for 59. For May my records showed 84- my billed said 122. I wonder how many months this has been going on?? A little here.....a little there. Back in the day, my bills used to show an itemized usage. Then that stopped. They called it a bill that "was easier to read". ...right. 10 texts from me and a little from the other 50 million textures adds up to alot of $$$ for Sprint. Needless to say, for the most part i was a satisfied sprint customer and now I'm glad i'm done with Sprint and I was very disappointed & pissed off to discover this blatant mischievous behavior that went back who knows how many months/years before i caught it. DON'T take things at face value when viewing your monthly bill.......it's probably been not what you think it is.
Sprint company is the worst company I have ever seen in USA. Even he third class companies are even better than sprint. Seems like the company want to earn as much money as possible in any ways before closing. Unfortunately I am the sprint customer from last 6 months and one half year left to finish my contract with sprint. I feel like punished by sprint without any reason. Sprint has worst not only in customer service but in every area of their business. Personally I will never ever use sprint after finishing my contract with them. I am facing lots n lots of problem with it, that I can not discuss in a short period of time. Sorry about that. But I can make the future customers aware of it by suggesting them not to buy any sprint plans and go for other decent company plans for their piece of mind.
It's sad that Sprint has no plans between that 900 minute plan and the unlimited. That forces everyone to be on the unlimited plan and receive piss poor customer service and phone service. Sprint has 51.9 million customers had 90% are on the unlimited $99.99 plan
This is absolutely ridiculous! I had been a loyal customer to Sprint PCS from September 2011, when I first received my HTC 3D with 4G capability, to December 2012. In January 2013, everything went to hell. My phone kept being dropped from the network beginning in January. Called on multiple occasions to check why. I would spend nearly 2 hours on a phone call with Sprint customer service, being transferred from one department to the next without anyone having any idea why I kept being dropped. Ultimately, at the end of the phone calls, someone would come onto the line and say “there has been maintenance going on in your area and a ticket will be created” which, after being told that so many times, sounds like a ‘we have no idea what happened’ statement.
From the problems beginning in January through April, I had to go through a troubleshoot session, a factory reset, and hard reset with every call and visit to their store. It got to the point where I didn’t even bother to personalize my phone because there was a possibility of having to reset it.
All of this boiled up to me absolutely having to replace my phone and it had not been the first time I requested for it to be replace. After 5 and ½ hours of being hung up on, transferred to one wrong department to the next, being yelled at and hearing excuse after excuse, all on my roommates phone, I was finally getting a replacement phone. Found out that it all more than likely stemmed from a repair that had been made to the phone in October 2012, apparently a refurbished motherboard. I was told that I would receive a brand new replacement phone within 7-10 business days with no option for rush delivery. I never received a tracking number for the new device and waited about 2 and ½ weeks before calling them again. I called and was told that my device was returned to sender because my apartment number was not included in the address…after nearly 6 hours, and confirming the address twice, they still didn’t get my apartment number!! What’s worse is that couldn’t call me to let me know!!!
So, I resupplied them with my correct address and received the phone within 4 business days. Got the phone (late March) and there was already water damage (the normally white slip was pink). I cancelled my insurance on the phone (early April) because this replacement phone should have been able to last to the end of the contract and I was ready to move on. I was even thinking of adding a line for my sister. Not too soon after, the phones motherboard died [again] less than a week later. That was the absolute last straw. I had no service from the time the phone’s screen went black (Monday, April 29th) to the earliest time I could port the number to another phone service company (Friday, May 3rd).
Soon thereafter, called Sprint to tell them that the services paid for were not being properly rendering, i.e. voice, data, text, insurance, given a lemon phone on multiple occasions, etc. was told the Early Termination Fee (ETF) would be waived and would receive confirmation. Never did. Instead, I called back, worried that the issue had not been resolved, and explained the situation again. Apparently, whomever I had spoken to did not document anything and I was told that, on their end, there was no fluctuation of service over the last 7 months and I was told by Kellen in escalations that “…I don’t doubt that you experienced connectivity problems, but on our end there was no significant fluctuation…” So, all the calls and the visits to the stores, the screenshots of no network, and ‘attempting to connect to network’, was summed up to him to be “some connectivity issues.”
During all of this, I had missed important calls from loan companies, my family, friends, and prospective jobs; not to mention a time when I was stranded on the side of the road after getting a blown tire. If it wasn’t for a local shop keeper, that barely spoke English, bless his heart, I would have lost my job (no call, no show is an automatic termination) and would have had to walk nearly 10 miles back home in scorching Florida heat, in heels, in less than savory areas.
My roommate, having seen me go through this from the beginning, will not be renewing her contract. I have told all of my coworkers my experience and they will not be switching to Sprint. Told my friends, who will also not be renewing, and it will not stop there.
I have got documented proof i.e. their notes, my notes, phone screenshots, receipts and more. All of this could have ended with a simple “We’re sorry for your experience, we hope to have you back as a customer in the near future, please disregard the ETC notification. Have a great day.” But unfortunately, that could not be done.
These comments are horrible overall. Does anyone at the Sprint Corporate Office even care? Seriously. My company issues have lasted over 10 months and everything from reception to billing has been a nightmare and Sprint has cost us many frustrating hours. I will not bore you with the details but the "Dedicated Service" is anything but service.
If anyone wants to sue Sprint as a class for not delivering service count me in.
Sprint is the worst phone company I have ever used I am canceling my plan and will never suggest it, service is slow an my main complaint is this. My plan is under my name only but my ex has a phone through me, he was able to get into my account, change my pin and security question, and shut my phone off without my ssn or any complications even though his name was nowhere in the account. To make it even better I wasn't able to turn my phone back on or freeze the account without going into a store with photo ID. They need better security. I will tell anyone who asks never to go with sprint.
I am Very Happy with Sprint customer service right now. I am poor right now and everytime I call them to extend me on a huge bill. For the past 2 or 3 years Sprint customer service has been perfect. Iit almost never takes long on hold, Sprint employees have been knowledgeable and friendly and clear. I have been with sprint for 13 years. Robert H., Fort Worth, tx
