Posted by Anonymous
The WORSE customer service reps that speak limited english and are as incompetent as a day is long. Eventually your only problem will be how to retain your clients who are fleeing Sirius in droves.
Sirius customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Sirius.
02
Apr
03
Aug
29
Apr
12
Apr
Posted by [email protected]
I phone at 8:00 pm to discontinue and terminate my Sirius account. I have been getting the runaround for an hour and a half and I still haven't spoken with anyone from the cancellation dept.
What horrible service. I could get in touch with Putin easier than getting in contact with a representative.
I went on line, opened an account on "customer care" HA what a joke, and I can't do so on-line.
Terrible, terrible service, but I won't give up.
19
Jan
Posted by someone who cares
one of the most inept, ineffective and absolutely frustrating customer care experiences I have ever endured. SIRIUS corporate should really look into this; the chief complaint is using a global customer care force who communicate in broken English. If you have endured hours on the phone, failed transfers, or were unable to understand the customer care person, then I urge you to file a complaint with the Federal Trade Commission online like I am about to do. Filing a complaint will provide a little bit of power that Sirius clearly does not want us to have. I pay $274 to hear Howard Stern, and it took me a full evening and early morning to find customer care person that I could understand and that could change my subscription to full access. I spent at minimum of 2-hours that took away time from my family because of this shoddy customer care service that Sirus has off-loaded to a cheaper workforce in other countries than where it should be right here in the USA. Shame on Sirius.
23
Nov
Posted by Anonymous
I'm realy pissed about the way I was told to get you're service.the person told me that for the promotion that they were giving at the time I would have raidio and internet for a year for this prise now last week my phone broke And I got it back loaded the app and it wouldn't work l really when o er the way thay explained it and this was all a year thing so now I call back to get it fixed or some kind of answers to the way I was told and I get a man that was rude to the point to not let me explain what my reason of calling was and he would not let me finish telling him my problem so the I ask for supervisor and she gave don't care attitude like thats my problem so I asked for her employee name she gave me this number 151123_013689 so is this bow you have you're mgmt talk to youre customers or is thi is how you treat you're customers please reach unhappy. Customer asap my name is anthony I can be reached I thank you for you're fast response.
27
Oct
Posted by [email protected]
My husband spent two hrs on line to continue service with you on my 2015 Journey and he ended up calling help line he got run around he just wants to continue services on my Journey and his Dart.
01
Aug
31
Mar
08
Oct
Posted by verophilc
I keep getting the annoying mail from Siriusxm,radio, we have called and told them we are not interested in Sirius radio, we do not listen to the radio. This is one reason the cost is high, there must be thousands of unsolicited and unwanted mailings. Please stop, this one of the most invasive annoying mails that we receive after telling them to stop.
15
May
Posted by Anonymous
I have a new car and called to ask for help in programming. I got a complete idiot on the phone and then an outsourced call to the Phillipines. I doubt I will be ordering this after the trial. Typical business ---- lousy customer service and high prices. I sort of like the music channels so far but will not put up with the headaches of bad customer service.
03
Apr
17
Mar
Posted by Cnote
They are one of the worst and use India as a buffer unless you thrreaten to cancel tehn they send you to an american manager. I am NOT saying the Indian Customer service people are not good at their job I am merlery sdaying that if you need someone with some power to make a serious decision you have to go up 2 manager levels. It shouldn't be that way.
06
Feb
Posted by Tylersmom
Just hung up on c/s because after 32 minutes my patience disappeared. Billed for full amount of contract vs being billed monthly for 3 months. Didn't think it was that complicated but obviously it was because of length of time it took and my issued not resolved. Seems to me that Sirius has some serious (excuse the pun) training issue they need to address!
03
Dec
Posted by Vsmith0209
I have been a customer for several years now and today was the worst experience I have ever had! I called to renew my account and was treated very rude, not only by a listener care rep but a supervisor as well. I was told to not worry about what he was saying and was treated very poorly. "Tom Franklin", I'm sure that was his alias, was very rude and unprofessional, especially as a supervisor. When I was told the amount for my renewal, it had been a completely different amount that was charged to my card., a $150 dollar difference. When I asked why the amount I was being charged was different from the amount i was told previously, I was told by the listener care rep that it was the amount he had told me to begin with. I write everything down. So when I repeated the amounts, the rep accused me of not listening to him. When I asked to speak to his supervisor, I was put on hold for almost 10 minutes, which is fine. Once the the supervisor "Tom" answered the phone, he started repeating what the rep had already explained. I then asked for a refund of the money because I was not paying the amount I was being charged after being told a $150 difference in amounts. He began talking and when I asked him to repeat what he just said he told me not to worry about it. When it's my card being charged I am going to worry about. When I told him that he was being very rude and unprofessional he got loud and began yelling at me. In my defense I yelled back. How is it that person in his position can get away with yelling at a customer!? I have never been treated in such a way! I am very appalled by the way I was talked to.
22
Nov
Posted by Anonymous
I have three vehicles with Sirius active in each one the problen I have with Sirius is with your dj's. I listen mostly to classic rock or classic vynil all to often the same songs play over and over again ie. Pink Floyd, Yes, moody blues, doors, all long drawn out songs that are ok once in awhile but for some reason the djs seem lazy or are just not that educated or steeped in all the good rock they are overlooking maybe its not available to them but personally i'am tired of it and probably going to unsubscribe I am listening to more of my downloaded music via electronic device all Sirius needs to do is get better dis or start looking at all the aspect of rock in 60s&70s
19
Nov
17
Oct
19
Sep
Posted by don
i had recieved a subscription of sirius XM several years ago as a gift from co workers and very much enjoyed the variety/selection and absense of "stuff" between songs. my subscriptioin had expired and the service was interupted as the credit card on file was not my card but the gift giver. i called to renew my subscription and was informed that my service had been disconneded and that to turn it on i'd need to pay the "activation" fee. Bottom line i refused to pay the fee, thoroughly enjoyed the music and punished myself over a $12 decision that a phone clerk made.... i had even asked that i speak to someone to further explain that i fully did not intend for the service to be interupted.... still not support. that was 6 years ago and i am continuning to recieve mail to support new car activation, 1/2 off subscription, waive the activation fee... and every time i just throw it away. per this e mail can you please remove me from any further communicaiton that you plan on sending to me as i am still hung up on someone who was not allowed to make a decision on a simple activaiton fee several years ago.
17
Sep
Posted by bocanuts
Steer clear of this company. Unwanted Sirius XM phone calls....hope this helps... If you do not wish to receive sales calls from SiriusXM, you may ask us to place your telephone number on SiriusXM's Do Not Call ("DNC") List. Please allow up to 30 days for us to remove your information from active telemarketing and telephone solicitation lists. You may make your request in writing or by telephone. Call SiriusXM's Listener Care Center at When you make a request be sure to include your name, your account number(s), and all telephone numbers you want to be included on our DNC list. If your information changes, please notify us as soon as possible. You will remain on our DNC List indefinitely, until you advise us that you wish to be removed from our DNC List.
09
Sep
06
Sep
Posted by mzkitty
cancelled subscription because of damaged radio 3 months ago. was offered to purchase a radio but declined. 3 months later i get charged through my bank along with bank fees. i called sirius to complained and was offered a free radio then i declined frim getting the free radio. and my services was never cancelled previously. now i have to wait 3-5 days for my refund of subscription and bank fees. representatives was RUDE AND OVERTALKS you while you are trying to explain.
01
Jul
Posted by Paula
I want to call out the great work of one of your representatives. Her name is Paula. She works in Nova Scotia. Her ID number is 16769CB. She did an outstanding job on my account I was experiencing ridiculous problems with a subscription, which is crazy since I'm currently paying for 4 sirius radios. Paula listened carefully and demonstrated solid technical knowledge of your systems.Your off shore call center is just horrible. They have a scripot to follow and when the customer doesn't give the desired answer they just repeat what they said. You want to be responsive to your customers? Close the call offshore call center.
27
Jun
Posted by Anonymous
they sent out renew paperwork called with question, i called 3 times swear i called a goverment company. on one knew anything to answer question, was told i had mustang not pickup. they really need to get people that know what is going on. when asked to speak to a boss person was told person could not come to phone, can i help you. this is a joke is there office overseas or in US?
