Seagate customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Seagate.

Posted by Michael Bentkowski


Bought A Sea Gate 6 Tb Backup Plus Hub For My Imac. The Installation Instructions Are Very Bad, Bad. Therefore I Went On The Web Site, There Is Nothing I Understand In There - No Phone #, To Talk To Human Being. Called Your Corporate Office The Operator Gave Me A Phone # 1-800-732-4283 And It's Not In Service. Called Again She Transferred Me And It Cut Me Off Again. (hung Up).

This Is No Way To Run A Business, When Customers Need Help And Can't Be Helped By Sea Gate.

I Am Bringing Back My Drive As I Am Unable To Install It.

I Am Telling Everyone That Sea Gate Does Not Help You To Install There Products On Computers.

My Phone Hope To Hear From You????????

Posted by Anonymous


I purchased Seagate dashboard to back up my computer but it keeps saying last job fail. I am trying to just back up my pictures so that I have more room on my hard drive. Can you tell me why this keeps happening? I am getting pretty upset because that is the reason I bought this product so that I have more room on my hard drive.

Posted by Anonymous


Dear Sir/Madam,



My concern is regarding the files stored in my Seagate branded external hard drive.



It's like this, my former laptop computer got damaged and since I already have quite an big amount of file although still below the maximum capacity, I was advised by an IT friend to just have the internal drive of my former computer removed and that I purchase an enclosure so I need not immediately transfer files in my new computer, which I did.



At first I had a problem with the first external enclosure I bought since it cannot read the files in the enclosure. I went back to the store where I bought the enclosure and the sales people chose a flatter and more compact external eclosure. It then worked there in the Malls.



During the past wk, I brought again my laptop to the technical group. This time my concern is the sensory items in my computer. I was so disappointed since all my files are in the external hard drive.



According to the sales/technician in the store, my problem is not with the enclosure I bought from their store since the unit (external drive) still lights up and icon of the external drive can still be seen but it can no longer be read in my computer.



Please help me. I need my files to recovered by next week. The brand of the internl drive is SEAGATE.



You may get in touch with me in the following I am a resident of Davao City, Philippines.



Thank you.

Posted by Anonymous


Dear Sir/Madame:

I am trying to find a Seagate Plus Slim Backup 2 TB drive that is compatible with Windows XP. A 1.5 TB drive, if I can't locate the 2 TB drive, will have to suffice. I've tried Costco's, Target, Walmart and BestBuy. I purchased a 2 TB Backup Plus Slim drive from Target but had to return it because it is only compatible with Windows 7 and up. The listings for the 2 TB drives on Amazon don't specify operating system version compatibility.

Where can I find a Seagate Plus Slim Backup drive (2 or 1.5 TB) that works with Windows XP?

It was also difficult to find a spot on the Seagate website to send an e-mail comment.

Posted by Anonymous


I have a 2 tb Seagate drive which worked until I bought a newer Mac. Now I can't put files in the trash. I contacted customer support but find I must pay a ridiculous fee to get help. Make a product that doesn't function properly, and you can make more money by having it not work properly. Great business!

Posted by JOJO


Why My 1t External Hddmodel Srd00f1 Inside Hdd Is Samsung

Posted by Anonymous


. removed my Seagate from my old computer because it received a virus and lost all controls to it. I had to by a new H.P computer. I plugged into a USB, but I can't tell if it is working or not. Could you help me install it? It's a one TB Seagate. What is a one drive, Seagate dashboard and Lyve?

Posted by Manoj


hello,
I purchased 2 tb external hard disk through online and now a big thing is that the warranty has also been canceled and there is issue that when i plug in my hd in my pc or laptop it shows that hd has been connected and shows the propitiates too but when i visit this hd there don't show anything else !! i am confused with this problem can you please help me to get rid of it ??

Posted by Anonymous


After receiving a 3T Expansion Desktop Drive for a gift, stored it away until I needed it, however when opening it up [was still in its sealed box, found it didn't work the light does not light up, and the internal driver runs for a little while [20 -30 sec] then stop. I contacted you and basically got the brush off you told me to take it back to the purchaser which as it was a gift was unable to do so. I notified you this, and I am still awaiting a reply months later, SORRY would never buy or recommend your product.

Posted by Anonymous


I got 2 separate 5tb from Costco they were bad .I just got my 3rd one ,going to call Seagate and see if they can hook this one up or see if there is something wrong with it

Posted by Anonymous


Need advise on purchase backup for windows 8.1 for small business

Posted by Anonymous


Cant seem to get the service center in Doha Qatar, I got a 1Tb hdd from jumbo electronics doha which is not working, and now the sales person says " v havent sold u this product" please help.

Posted by Anonymous


Please help,

There seems to be no Australia region in the Seagate End User License Agreement.

What do I do?

Thank you

Posted by Anonymous


I tried many times to contact someone at Seagate for pre-sale info, but the email message did not go through because they want a serial number of the product. Makes absolutely no sense to me.

Posted by Anonymous


When we purchase the product,they gave warranty of 3 years. now after 2 years my hard disc got corrupt, i tried contact to the shopkeeper he told me that you could not claim the warranty because as per new rules the warranty decreases to year. So what should i do..... its a clear fraud..... fraud fraud fraud fraud

Posted by Frustratedwithseagate


I've been trying for the last 4 hours and keep getting the same message. "we are closed for department meeting." What kind of meeting would go on for 4 hours or is it a gimmick to avoid calls?

Posted by jaffar


very bad service even i got 5th time replacement but still its not working. hard disc is not detecting in computer

Posted by CCB


The ENTIRE company goes to lunch everyday for 1.5 hours; from 11:30 to 1:00pm CT. This is the worst Customer Relations Dept I've ever seen!

Are you serious?? You couldn't send half the staff(for just 1 hour...) and then the other half when they get back?

No, Seagate insists they have a GAPING HOLE in their Sales, Warranty, and Tech Support Contacts on a daily basis!?

Posted by Erik


Crappy products- never again--- I will stick with Western Digital HD.
That Seagate HD I purchased fail- so they sent me another one (refurbished, cheapos)- failed also, then claimed it is out of warranty. Crappy products, crappy Customer Service. 100% of failed products (2/2 in my case)

Posted by Traveler


Just spoke with a Seagate representative, Mark, regarding a lost part to the power supply for my Segate external hard drive. Mark took my info and then advised that the Hard Drive was still under warranty and that a replacement power supply would be mailed to me. WOW, I never expected that! Great Customer Service, Thanks Seagate

Posted by bt9


Got through easily but I believe the hours are 8-6, and it's Central time, not Mountain. Also they take a lunch break from 12-1.

Posted by XANAfied32


They want $600 to recover my data!!! It's THEIR fault my drive crapped out! Service was not so bad.

Posted by Anonymous


I had a tough time finding the number to call for tech support for my Maxtor OneTouch 4 drive. However once I found this site I called in and there was no wait and they resolved my problem promptly

Posted by aamador


Just one more story about bad service. Bought a Go-Flex online from their store. The thing was bad right out of the box. Called support - waited. Then spoke to an agent - said I wanted to return for a refund. First refused to refund. Then said would refund if I paid the $15.00 to return the product. I was told that the products ARE NOT tested in China; so, they expect some to be bad from the box. That's a heck of a thing.

Posted by ManFrmUnce


Switching to a hard drive supplier where I don't have to press 1 to get English.

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