SafeLink customer service

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Customer Service

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  • Hours of Operation:
    • Mon-Sat: 8am-10pm EST
      Sun: 8am-7pm EST
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User Reviews

Posted by Judessa Hess


I received my phone but I'm receiving someone else's text. When I call my number the caller ID shows up as someone else. How do I change this? Also I read that a new customer receives 500 free extra minutes for the first three months. Can't I receive those? I'm losing texts because someone is texting the previous owner of my phone. I hope you can fix this soon. Whoever is texting my number is using profanity which I detest. Sincerly Judy Hess.

Posted by Anonymous


My phone has a SIM Blocked message on it preventing me from using the phone. I have tried to contact Safelink only to get an automated voice. Customer service is extremely poor.

Posted by Dead signal


Very very poor signal all of a sudden making it hard to make any phone calls, It was fine when I first got the phone, but here recently the signal has been very poor. I got a job thats going to call me on my once reliable phone but its no longer reliable cause of the poor signal. -_- this happened with another phone I had with this company so it seems something they are doing, not me.

Posted by Anonymous


I dont thinktit's fair that you cant have your mins. Transfered to your phone if its lost. Most people save up there mins. So that the phone will be beneficial to them to be able to use. 150 mins goes fast and its a shame that the government pays for you to have a phone thats just it! To have a phone to carry, and not able to use I feel the givernment needs to check into safelink to see if the employees are taking our mins. They cant transfer!!!!!!

Posted by MrEd


For the past 8 months I've tried to call Safelink numerous times related to the use of my cell outside of my zip code, they keep telling me they are running dianostics but it's NOT that! Signal is just plain poor reception and now they DON'T want to answer the phone after me telling them to DISCONTIUE my service since I found something much better.

Customer Service Ratings

Based on 195 votes.

3.0

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Corporate Office

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SafeLink Wireless customer service news

Learn more about Safelink Wireless

Safelink provides Outreach Coordinators to aid in the application process and assist in one on one customer service. Contact Susan Jacobs, NC Area Outreach Coordinator, to help assist you with this service by phone: 828-243-9809 and email: ...


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