SafeLink customer service

Contact information related to SafeLink customer service, customer support and technical support can be found below. Please feel free to update any of the SafeLink customer support information we have to make sure our site is kept as current as possible.

Customer Service

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  • How to reach a live person:
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  • Hours of Operation:
    • Mon-Sat: 8am-10pm EST
      Sun: 8am-7pm EST
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User Reviews

Posted by Anonymous

Safelink wireless service SUCKS....... I've been trying to reach a human person for 3 days to add the monthly minutues to my track phone & have been unsuccessful!!

Posted by Vickisha26

I've applied to Safelink back in April and my application has been approved by Safelink, but it goes back and forth to the NLAD and NYS. I spoke to representative and he didn't know anything more than I did. No resolution!!

Posted by Anonymous

Hey when you get my message I need you to send me a lable to send my phone back because my nephew broke my phone it will not turn on if you got a new phone to give me can you give me a touch screen please and thank you

Posted by lisawill08maybe

Your access to a real human sucks!!! I've spent the better part of the last two days dialing number after number, only to reach the same damned pre-recorded garbage. In the end it ALWAYS ended up hanging up on me , without me ever speaking to another human to resolve my problem!!!!

Posted by Anonymous

I called technical support because I could not reach a customer service rep. to report that there might be some person that has applied for a Safe-Link phone using my address. No one seemed interested at all. I am an older American on limited income and the Safe-Link service that I have is very important to me. I am grateful for it; however if someone is using my information for a phone ,fraud might be a possibility.

Customer Service Ratings

Based on 197 votes.


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Learn more about Safelink Wireless

Safelink provides Outreach Coordinators to aid in the application process and assist in one on one customer service. Contact Susan Jacobs, NC Area Outreach Coordinator, to help assist you with this service by phone: 828-243-9809 and email: ...

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