Posted by Angry Customer
Service is soo poor! Service requests are closed with no tech ever showing up. No contact where a person can be reached. A week with no call back after a ticket was placed. Beware!!!!
Ricoh customer service
Please find Ricoh customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Ricoh listing at any time if you have new information.
- How to reach a live person:
- Their message says you need to pay for support, unless you are within your warranty period, and there does not appear to be a way around this system.
- Hours of Operation:
- Mon-Fri: 9am-5pm PST
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
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Click here to update this department.
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User Reviews
01
Feb
25
Feb
Posted by Anonymous
I Have Been Hung Up On Twice This Week By A Representative Of Your Company When They Ask About Me About Ordering Supplies And I Tell Them That We Are On The Automatic Replenishing Program They Have Slammed The Phone Down In My Ear. The Last One Was Just Minutes Ago By A Female Named Erin. The Very Least They Could Do Is Say Ok, Goodbye Instead Of Just Being Down Right Rude And Hanging Up On Me.
01
Jan
Posted by upadvocate
Ricoh Complaint!
Why You Should Never Do Business with Ricoh USA, Ricoh Business Solutions, or Ricoh Americas Corporation
Ricoh is a highly unethical company, which bills their customers by meter usage, as opposed to billing you a set price per month for supplies and services.
What Ricoh does is offer a trial period for the use of their office machines, to potential new customers. When a customer decides they do not want to move forward with Ricoh and not sign a service contract for the new machine(s), Ricoh picks up the machine(s), takes the machine, with usage already on it, now, from the trial customer, cleans the machine(s) up at their warehouse, and then resale it as a brand new, never used machine. Remember, the machine(s) now have usage on them from the previous customer.
When an unsuspecting customer purchases the machine(s), and signs a new contract with Ricoh for Service, they are later billed an exorbitant amount for copies they never made on the so-called new machines. Ricoh trains their installers (techs) to enter a very low start reading for billing, even though the machine(s) may have 500 to even 2000 copies! Any customer, who has only one, or two machines would see this scam right away and would call in to dispute the charges. However, a larger customer, with maybe 10, or more machines, would never catch the over charges and will be billed unknowingly,being ripped off by Ricoh. The company has thousands of large customers, whom they bill these exorbitant amounts of money for copies the customer never even made.
Another way they rip off their customers is that they will not enter an actual reading for a customer with, say a 2,000 base allowance. What Ricoh does is have their billing agents enter the same meter reading as the previous month, while the customer's actual reading is steadily going up daily. When the customer is billed three or four billing cycles later, it looks like they went over their 2,000 base allowances, but in reality, they didn't. This leads unsuspecting customers to increase their base allowance, thus increasing the amount of money they pay per month for supplies and service.
Yet, here's another way Ricoh rips off its customers. Whenever a customer leases equipment from Ricoh, they are billed from two separate entities. One is Ricoh Americas Corporation, which handles the leasing aspect of the account. The other is Ricoh USA, which handles the supplies and services of the account. Whenever a customer wants to cancel their lease agreement, Ricoh never comes to pick up the equipment. This leads the customer to continue to be billed for equipment they have requested to be canceled and picked up. Customer usually ends up in collections, disputing charges Ricoh refuses to remove from their account. This usually ruins the customer's credit.
Finally, here's another way Ricoh rips off its customers. Each Ricoh machine is tagged with an Equipment ID number (EID) and a Serial Number. When a customer calls in for supplies or services, they are asked for their EID, and or, Serial Number. Ricoh will delete, or change the EID, or Serial Number in the database, so that when the customer calls in for supplies or service, they are told they do not have a contract with Ricoh, as their number is not in the system. The customer usually ends up waiting for days, if not weeks trying to get service for a machine, on a service agreement they are paying for monthly.
You should never sign a contract with Ricoh, as it is extremely difficult to have them removed leased equipment off of your premises. The reason for this is because Ricoh measures its net worth by the amount of machines they have out in the field at customers' locations. The more machines they appear to have out in the field, the more valuable they appear to be to investors. A Ricoh sales rep will make many promises, which they cannot keep, as they do not control Ricoh's policies and procedures.
You have all rights to terminate any misleading contract you sign with them if you have experienced this with your Ricoh account(s). Contact you legal department or lawyer should you have any issues dealing with Ricoh.
21
Jul
26
Mar
Posted by Anonymous
I don't generally write reviews but I often look at them. Due to the service provided by Ricoh, or lack there of, I decided to take a minute to WARN YOU ABOUT THIS COMPANY. I renewed a conract with Ricoh in September of 2013. It took them until the end of November 2013 to install all the equipment agreed to in the lease. However, they billed us the full amount effective September. I asked our Ricoh representative to get this matter resolved so that I could make the proper payment. It took until MARCH 26, 2014 to get an email from his stating that we would receive a $200 credit. I sent weekly emails over a 5 month period pleading for a reconciled statement - still haven't received one. At one point I was so frustrated I tried contacting their corporate office, never heard from them either. If you sign with Ricoh you may regret it. I will never work with this company again and suggest you do the same.