Pep Boys customer service

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Customer Care

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Phone: 800-737-2697

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User Reviews

15
Nov

Posted by [email protected]


on 11/15/19 at 10:48AM

The Chino CA service dept Mgr Don, is a fantastic manager, well experienced in the technical and customer aspects of auto repair at your Chino Store. He is honest, personable and truthful in handling our seven vehicles. I have been a client of Pep Boys since 1960s.
We spend $2000 to $5000 per year in your stores. Please reward Don with our commements
And compliments. Dennis Carlston

17
Sep

Posted by Morgan the irritated vet


on 9/17/19 at 12:59PM

At pepboys in hemet asked for tune up and car was returned in worst condition than I first brought it in, i returned to pep boys and was told "you just asked for a spark plug change." What???? Then pep boys said in had oil in cylinder and they fixed that, then they showed me the replaced spark plugs IN A plastic bag and told me this was the problem but there was clean oil in bag with removed spark plugs WHAT!!!! I don't work on cars but I do know that that oil in the bag should have dirty!!! What a Scam!!!!! Then I get it back and my check engine lite comes on what!!! So I come back to pep boys and they run a OBD and it says the throttle body is bad and I must have touched it.....WHAT!!!!!! Come on man.......this STINKS!!!!what are you guys up to......

06
Apr

Posted by Anonymous


on 4/6/19 at 6:41PM

My husband and I just got our car from pep boys about 2hrs later my engine or something blew I spent almost 500$ to drive it 20 mins most

13
Dec

Posted by Anonymous


on 12/13/17 at 11:58AM

i wish i had it to do it over i would have gone to discount tire. customer service stinkz

19
Mar

Posted by Anonymous


on 3/19/17 at 12:18PM

Absolute rude jerks. I go into the warwick r.i store to get a pair of tires for my mothers car. Upon enter the store a blonde girl says to me can i help u . i said I'm looking for a pair of tires for my mom's car. She said to me (( you can wait over there by the service desk some one will help you. )) I said.... no i want to go look at the tires first. And walked to the back of the store so I could see what brands they had and what the tread looked like on them. This tall guy Dave ones walking to me at the back of the store , and starts talking down to me in an aggravated manner. He says . you can't go back there Thats the storage area. First off I knew that and didn't plan on it. Second it was not roped off or labeled so u wouldn't know if u had not been there before.. I told him I knew that you can't go back there i wanted to look at the tires. In a rude manner He says to me you can go to the service desk up front and wait. I repeated again no . I want to look at tires and treads first. Its a personal choice. And the employee guy , Dave is his name says to me. It sounds like a personal problem to me. So I was treated rude and mean.and was made to feel that i was not allowed to look at tires and tread patterns. This is not the first time I had a problem there and I , my family will never be back and I will post those everywhere. So everyone can see how theses jerks like to and enjoy treating customers , just so they can steal your money.

View all 87 Pep Boys customer service reviews »
Customer Service Ratings

Based on 159 votes.

2.7

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Pep Boys customer service news
2 die after vehicle crashes into Rialto-area Pep Boys

Two men were killed Friday evening after the vehicle they were in smashed into Pep Boys Auto Service & Tire building on the Rialto-Bloomington border, according to a Rialto police news release. The incident began about 10:43 p.m. when police received a ...

Auto Plus And Pep Boys Present Manufacturer Partnership Awards At AAPEX

Brent Windom, at left, with BBB Industries, winners of the Diamond Award from Auto Plus. Brent Windom, president and CEO of Auto Plus and Pep Boys, outlined the companies' plans for growth during Tuesday's Manufacturer Partnership Awards prior to the ...

Windom Is Out at Pep Boys, and Heading to Uni-Select Canada

It's a homecoming of sorts for Windom, who previously had served as president and chief operating officer of Uni-Select USA Inc. — before it too was acquired by Icahn. “Brent has a solid track record of driving business growth through innovation ...

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