Panasonic customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Panasonic.

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Viewing Panasonic customer service reviews 1 - 25 out of 359
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01
Feb

Posted by Robert


on 2/1/23 at 2:31PM

I have been TRYING to contact a live person at customer service to help me resolve an problem with a Panasonic bathroom ventilation fan for a client of mine (I am a handyman in the San Francisco area) for over two months. I call the 1-800-211-7262 number and get this robot who talks too fast and I can't understand her accent. I hear that there is a long wait time and that if the product is over 6 months old there is a 94 dollar charge before I can talk to a service tech. I just now, AGAIN, tried to call in but now, at 1:00 PM San Francisco time, the call center is now CLOSED!

I AM TRYING TO TAKE CARE OF MY CUSTOMER!!

I have had this inside blower assembly on my dining room table for over 2 months while trying to get this repair issue resolved and I-----AM------NOT------GETTING-----ANYWHERE!!!! WHAT KIND OF CUSTONER SERVICE IS THIS????

i an now at the point where I my just get a different bathroom fan from ANOTHER manufacturer and NEVER-EVER buy a Panasonic product again nor recommend Panasonic to ANYONE. Your customer service--well I can't really describe it, other that it is NO service at all!

You can reach me at (650) 490-0128 or e-mail me at [email protected] if you are interested in helping me resolve this issue. I don't know what parts to buy, and I bought a motor for the fan, it was delivered damaged and now it looks like it is an electronic issue, but, I-----DON'T-----KNOW, and THAT is why I have been trying to contact customer service, all in vain, trying to resolve this.

I would like a call back to try to resolve this or I am just going to get another brand motor and not another Panasonic.

I URGE you to improve your customer service. You have nowhere to go but UP. AT&T has better customer service that Panasonic and I FIRED THEM 17 years ago and went with a different carrier due to THEIR poor customer service.

My name is Bob Miller and I am with Bob's Handyman & Repair Service, and I am a General Contractor.

13
Jan

Posted by james


on 1/13/23 at 8:27AM

trying to get any help from Panasonic is useless, support numbers are impossible all they want is to charge you. it would be easier to obtain world peace. Panasonic was always the best products and usually cost a little more but now I have to rethink buying anything from them since they want to sell but not support

i have a panasonic phone model KX-GF670 also another model number on phone is KX-TG885SK I want to do a factory reset on system and there is no information as to how to do this

06
Dec

Posted by Elnsie


on 12/6/22 at 3:45PM

Are you ever available? I want to buy a new microwave and need to know which one will fit in the built-in frame from the old one. The phone says you are closed. Why? It's a Tuesday within your posted hours. Not a holiday. This is not my first try.

07
Nov

Posted by Edward


on 11/7/22 at 9:53AM

Service Sucks

13
Oct

Posted by Anonymous


on 10/13/20 at 1:50PM

Our daughter, recently ordered 6 cordless phones off of Amazon, for us. We have one phone that isn't working right. Start to talk on it and about a minute or two later, it starts to peep peep. It acts like it is losing its charge, we put it on a different charger and it doesn't make any difference, still the same. Seems it is defective.

10
Oct

Posted by Beth


on 10/10/19 at 3:12PM

Very disappointed to call customer service and also go to on line customer service and find that one way or another your company will charge me for help. That is no way to treat someone who has purchased your product and needs help to fix a problem. I guess this is the last time I buy anything from Panasonic.

26
Aug

Posted by angry


on 8/26/19 at 2:56PM

Panasonic has the WORST customer service - by far - of any product line I've had!!!.No phone help unless you agree to pay $9.00. Can't get online chat to help. No answers through email! UNBELIEVABLE!!!!! Last Panasonic product we buy!

10
Jul

Posted by [email protected]


on 7/10/19 at 3:21PM

Your CS is terrible. I NOW WILL SHOP FOR NEW PHONES. Last year I had this problem and they fixed it. Not this time. Did not like attitude and did not go the extra mile. As all CS PEOPLE SHOULD. Your wait time on the phone is THE WORST. And where are you located? Im in California would be nice to have been told that when listening your recording. Very maddening.

28
Jan

Posted by Anonymous


on 1/28/19 at 3:15AM

Panasonic washing machine it's terrible , I just bought it for one month plus the machine is not working very well I was told by technician that the blanket and clothes cannot wash together what kind of stupid reason

21
Nov

Posted by Anonymous


on 11/21/18 at 9:11AM

Your service representative was unable to provide any useful information and for this I had to pay $9.95.Any other appliance MFG or electronic supplier provides technical support free of charge long after the product is out of warranty. I was a faithful customer of Panosonic but that will change for the future. I am very disappointed in Panosonic.

Richard W. Theobald

15
Nov

Posted by Mark


on 11/15/18 at 7:23AM

Customer service at Panasonic sucks! You send me to the same phone number over and over again, without ever making contact with a sentient being and you keep sending me back to the same phone number without ever addressing my needs. I'm a disabled individual and I'm having difficulty getting this resolved with your computer system

15
Oct

Posted by Joni


on 10/15/18 at 12:27PM

I had my 1st Panasonic cordless phone many yrs. It was great. This new on bought at Sam's 9/29/18 set up week following was working ok was in hurricane Michael cable,wifi,landline down 1pm wed to 3pm Sun when to reset up no power to main base. This phone is not as good as last one cant erase msg one by one, plus a few other issues but why do I not have power I am not paying teq to talk to me I want person to person conversation. This just wastes more time with no results sucks

04
May

Posted by Accidental Hipster


on 5/4/18 at 4:52PM

My experience with Panasonic Warranty Service was exactly the same as AD.
The only difference I bought my camera at Costco, and I use my camera only for family events.
I sent a camera with lens cover not fully closing, beyond that the camera worked find.
They sent me a bill for $220 (plus the $20 I spent sending it to them) for they were not going to honor the warranty, claiming I had damaged the camera. However the photo they sent me shows a camera with the lens cover closed. This response from Panasonic took more than three weeks after they took possession of my camera.
You can find this same camera on Amazon for $205, you do the math.
There phone staff was most unhelpful, it seems this is there mode of operation.

21
Apr

Posted by A D


on 4/21/18 at 5:46PM

Please see the feedback that I have left on Amazon regarding my Panasonic Lumix DMC-LX10K. I had a very disappointing experience trying to get in touch with Panasonic support. I'm including it in text format, but you can find it under the product on Amazon's website.

I'm writing this review mostly about warranty policy. I bought this camera as a "pocket camera", a camera that I could carry around in my pocket and take out as the circumstances or need arose. I do a lot of street photography. Size and speed of focus were prime considerations. In that regard, it has performed adequately, though not well. Pictures taken with care and time have come out well, but those taken quickly and on the run are often not as sharp as I would have liked. I can't definitively say that there is a camera that would do a better job, but there's a lot of room in the market for a better competitor.

Because I knew that it was going to lead an active life, I purchased an extended warranty through Amazon which included accidental damage coverage.

Yesterday evening, I found that the lens covering mechanism would neither open nor close fully, rendering the camera unusable. Further, over the course of a little less than a year of use, dust and lint had begun to creep into the lens mechanism and could not be removed by cleaning the surface of the lens. The problem with the lens covering mechanism appears to be subtle, but mechanical in nature. In truth, I do not know whether it would be categorized as ordinary or accidental damage. It does not correspond to any specific accident.

At any rate, Friday night, I called the Amazon-sold extended warranty provider. After giving them all my information (they are available 24x7), they informed me that the camera was still under warranty by Panasonic and that I would have to go through them first. (Usually, one is lucky when damage occurs under warranty, but not this time.) I called Panasonic support only to find that they are only open Monday - Friday, 9 AM to 5 PM. (Which time zone, I don't even know). Their only published means of obtaining warranty support was to ship my camera to Texas (at my expense). And this for a repair that I didn't even know whether they would cover. I also made several unsuccessful attempts to create a web-based repair ticket. Their site was unresponsive (or should I say, it responded by bringing me back to the same web page where I could unsuccessfully try again.) To me, this level of support is unsatisfactory.

1) they should have more availability than weekdays, 9-5.
2) repairs should not require mailing a unit to Texas at one's own expense. Lord knows, there are plenty of competent repair faclities in New York, where I live, but they even had a web tool that offered to find the closest repair site to my zip code and all it could come up with was Texas. and

3) the possibility that my problem was not covered under warranty left me the possibility of mailing my camera to Texas (at my cost), being told that it was not repairable under warranty, waiting for it to be returned from Texas (at whose cost, I don't know), only then to have to deal with Amazon's extended warranty provider.

And this, for a camera that I try to carry with me wherever I go. Just wholly unsatisfactory.

And for the record, my rating is for the camera when it's working. Factoring warranty and support coverage into the rating would bring it down to two stars.

17
Mar

Posted by Clay


on 3/17/18 at 10:48AM

I purchased your TV, I want to remove the YouTube, When I go to settings and select to uninstall app I get the message " The server is temporarily unable to complete your request due to maintenance downtime or capacity problems. Please try again later. Please advise on how to remove this app from my tv. I am very disappointed that you no longer see it being a responsibility of yours to stand behind your products. If you would kindly give me the steps to discontinue this app it would be very much appreciated.

14
Feb

Posted by Anonymous


on 2/14/18 at 11:27AM

a nine dollar charge for customer service is outrageous. just because the product is out of warranty is irrelevant. I just have a question about the operation that is not in the manual and you people want to charge me for it.This is disgusting. Because you can't write a comprehensive manual you want me to pay you.I will never buy any more of these products. You call sears, moen, general motors, you name it and they are glad to help you. You want to charge me for answering a question about your product that I paid for?? unbelievable. this is part of what's wrong with this country.

04
Feb

Posted by Lynda


on 2/4/18 at 1:18PM

I need a manual for a panasonic microwave 1300 watt forced air cannot think of sub name. I inherited this microwave when my father died.

30
Jan

Posted by GRAHAM


on 1/30/18 at 4:23PM

Just Tried To Contact Your Help Desk To Ask A Simple Question. Before I Could Do Anything U Want Me To Pay A Deposit Via My Credit Card

It Would Seem All You People Are Interested In Is Money Rather Than Support A Very Old An Loyal Panasonic User.

To Say The Least I Am Disgusted With Your Service ( Or Lack Of).

I Shall Think Long And Hard Before I Ever Buy One Of Your Products Again

10
Jan

Posted by pissed


on 1/10/18 at 9:10AM

Have a hair trimmer and no instructions in the manual on how to remove the blades. Agent wants me to pay $10.00 so I tried their chat and they referred me to a You Tube video made in Bangledesh. Couldn't understand the guy and still can't get the blade out of the trimmer. Extremely poor service from Panasonic. Won't buy their product again!!

02
Jan

Posted by Anonymous


on 1/2/18 at 9:57AM

I am returning a Panasonic Phone set to the Costco Store that I purchased it from on Dec.20th 2017. Since you want me to pay a FEE to talk to a person to fix a problem with the fact that three to four hours after I set the Date and Time the Time changes. I will not again purchase a Panasonic product again. "Your COSTUMER SERVICE SUCKS"

20
Dec

Posted by moosedel


on 12/20/17 at 12:41PM

Without a doubt the worst customer service I have ever encountered. Just try to talk to a human being, been trying for two weeks. Gave Groupon all the information requested about a purchase and their automatic reply will be to get back in 72 hours; what a joke.

15
Dec

Posted by Anonymous


on 12/15/17 at 3:47PM

Have KX-TG6645--How can I determine if I've entered a number more than once when blocking calls?
Any way that blocked calls can be prevented from ringing even once as they presently do?
Respectfully Submitted.

13
Dec

Posted by Madeline


on 12/13/17 at 5:35AM

Good Morning, I have been trying to contact your company for over a week with a product of yours that I am purchasing from Flexshopper who in turn is giving me the run a round about this problem. My microwave stopped working almost 3 weeks and since then I have been getting hung on on, placed on hold and forgotten , given all kinds of false information, lied too. I was then directed to your company where I have not been able to contact anyone. I am reaching out to you at this time to help me get my oven . It just stopped working for no reason. I am still paying for Microwave that does not work and is still under warrenty. This is the second time I have been let down by Flexshopper. Please help me out. Madeline Nixon

20
Nov

Posted by Anonymous


on 11/20/17 at 5:45PM

I Have A Panasonic Microwave. Model Nn-s654bf. Shuts Off After 3 Second. And Smells Like Hot. Help Me. I Love My Microwave

15
Nov

Posted by Anonymous


on 11/15/17 at 11:19AM

Panasonic is the worst customer service company I ever had to deal with they just give you the run around!!!!

Viewing Panasonic customer service reviews 1 - 25 out of 359
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