Norton customer service

Please find Norton customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Norton listing at any time if you have new information.

Billing and Account Questions

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  • How to reach a live person:
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  • Description:
    • You can also use this website https://www.mynortonaccount.com to cancel the automatic renewal using the email address you used to buy the product.

Customer Service

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  • How to reach a live person:
    • Just stay on the line until someone picks up and ignore all of their messaging.
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  • How to reach a live person:
    • Just dial 0 when recording begins
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  • How to reach a live person:
    • Sit through the whole recording until the main menu begins.

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User Reviews

Posted by Anonymous


I cannot speak to anyone in U.S.A.!!!, through any numbers listed on your sites. I do not want to wait 24 hours to speak to a company who's services I've been using faithfully for a number of years. Would I receive a 24 hour grace period if my yearly dues were late? It would appear to me, that it's all about money, not customer satisfaction.

Sincerely,
Unhappy Subscriber

Posted by Anonymous


To keep this unbelieveable example of inferior customer service short, after talking to an India based "customer (dis)service agent" for almost an hour (who wouldn't transfer me to someone in the States) I hung up on him. I then went to the web and found Symantec's Corporate Offices. I have now dialed that number half a dozen times. It is 10:40 AM Friday, February 21st. The Voice mail says for me to call back during "normal" business hours M-F, 8:00-5:00 PM it then automatically hangs up on you. Last time I checked Friday at 10:40 AM is during normal business hours. But since Symantec does not want to talk to it's customers, especially to hear of problems with their off-shore based "helpless desk" they don't answer their Corporate Number.

Posted by SunnyMilo


I received my credit card statement on Jan 17, 2014 of charging the annual renewal of Norton 360. I phoned to Norton customer service to cancel this renewal on the same day at 4:05pm, the customer service representative named Jennifer. She got my email address and telling me that it takes 3 to 5 business days for the processing of the cancellation. Today is Jan. 21, I wonder if it has been cancel? I am looking forward to hear your reply. Thanks.

Posted by Anonymous


Customer Service number no longer exists. How can I get in touch?

Posted by Anonymous


Years ago I purchased Norton Ghost and have been using it to back up my C drive. Recently I lost everything on that drive and had to start over. I had 3 separate backups on separate external usb hard drives. However, Ghost failed to restore any of my over 1 million Outlook email messages. It worked for about 4 hours and didn't even produce a pst file. Each of the 3 backups failed the same way. This suggests a problem with Norton Ghost itself (version 15.0). The issue was with a level 2 case manager at Norton Support (case # 126 821 77). They promised to call me back last week but didn't. So last night at 7:22 pm I called them, using the number that was supposed to be "direct". I was in a phone wait until 9:05, almost 2 hours later. That person took control of my computer through a chat window, and explained that he was lower level support. He said he will transfer the chat directly to level 2 support. I waited almost another 4 hours with nothing from level 2 support. At 1:03 am I had enough and went to bed. In the morning I found that level 2 support had responded in the chat window at 3:57 am. There was also a phone message for me, saying to call them again. I cannot afford to spend this kind of time in their wait quesues, and I really don't believe they can get my emails back even if I did. Norton stinks, and my investment of time and money in the Ghost product was a terrible waste.

Customer Service Ratings

Based on 450 votes.

2.6

Get Immediate Help

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Corporate Office

Locate the Symantec corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

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Symantec Manuals
Symantec customer service news

Symantec Releases Details On Global Channel Strategy

Investments also are being made to boost consulting and technical support. Symantec has added a performance rebate to its Opportunity Registration program to foster growth. Executives also have a pool of development funds to invest in its core partners.


Glenn Norton

Longtime Casper resident, Glenn Norton, passed away Thursday, March 6, 2014. A graveside memorial service will be held Tuesday, March 11 at Highland Cemetery, where he will be laid to rest beside his wife, Wilma, who preceded him in death in 2003.


Scamming still works better than mobile malware: Symantec

"Often a bot responder, or a person working in a low-pay, offshore call center would handle any IM conversation." For zero-day vulnerabilities, Symantec reported 23 new zero-days during 2013, which was a 61 percent increase for the year. Of that number ...

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