NewEgg.com customer service

Please find NewEgg.com customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the NewEgg.com listing at any time if you have new information.

How to reach a live person:
- Press 1 when recording begins
Hours of Operation:
- Mon-Fri: 5:30am - 5:30pm PST
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- Click Here
Main Company URL:
- http://www.newegg.com
Description:
- This is a customer service number and they do not offer product advice or technical support over the phone.

User Reviews

Jan

Posted by Anonymous

on 1/5/21 at 4:37PM

While I believe Newegg is a reputable company, I don't believe that will last long if you continue to have deliveries made by On Trac, I am spending the afternoon picketing our local On Trac after they have claimed To have delivered twice to my front door the keyboard I ordered from Newegg. Your company is the third one to use this incompetent delivery service. I quit Amazon because they use On Trac, while Grove Collaborative worked with me and now my packages are delivered by UPS. We have had the local news station come and take pictures, I sincerely hope you think of your companies reputation using a Yelp 1 star rated disaster delivery company and stop using On Trac.

Nov

Posted by Donn't know

on 11/17/17 at 4:41PM

Really great service! Once I got through the layers co computers asking me to select numbers. I tried another number a young sounding man resolved my issue in a few minutes. (He was human ) He helped me, was calm, knowledgeable, and respectable. Great job!

Jan

Posted by JaScur

on 1/10/17 at 9:50PM

Newegg CS & a Supervisor sent me a Burner CD instead of an Optical Drive 2 different times and are hanging onto my cash for a week to 10 days. I don't think they even have what I need and change the subject and send me the opposite of an optical drive. They don't know that burner drives with storage cannot co-exist on an optical drive.

Dec

Posted by Don

on 12/22/16 at 8:19AM

Ordered a motherboard, CPU, and Memory. Motherboard came in bad. RMA motherboard and got return 3 weeks later. Breadboard of system would not post. tried to return to New Egg and got RMA numbers. Then confusion started. Now New Egg generated a RMA without my request to return a CPU I don't have and was included with RMA returned to New Egg. Waiting - call # 4 to try to straighten out. Not impressed with NEW Egg customer services.

Dec

Posted by Gone shopping elsewhere

on 12/29/15 at 4:24PM

I have to give more credit to NewEgg's Customer Service staff than most other reviewers here. In my experience, they make a genuine effort to help with a problem. However NewEgg absolutely drives off the cliff when it comes to order fulfillment: I purchased an item with the prominently highlighted notice in their product description of "1-3" days expedited shipping -- and this was for ALL purchases of the product, NOT just for their Premier members. The 3-day expedited shipping was confirmed at check out, BUT then they shipped it via UPS Ground! Who wants any piece of electronics to rattle around in the back of a freight truck for whole week? At least other online dealers honor their word.

View all 66 NewEgg.com customer service reviews »

NewEgg.com customer service

Customer Service

User Reviews

Jan

Posted by Anonymous

Nov

Posted by Donn't know

Jan

Posted by JaScur

Dec

Posted by Don

Dec

Posted by Gone shopping elsewhere

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