Read the reviews below to see the experience other people have had when dealing with customer service from Merrill Lynch.
Your customer service is the worst I have ever seen in my life. the people that work there are completely incompetent and are probably mentally handicapped and do not have the brains or intellectual capacity to do their jobs. Please fire everyone there and hire new and competent intelligent people who know how to do their jobs. This company is a total and complete disgrace you should all be ashamed of yourselves and the lives that you live.
You have a financial advisory group in Melville, NY whose license should be revoked. The Sheer/Provenz group managed my account while at UBS several years ago. They not only sold me bogus securities, they churned my account and caused the loss of all of my tax relief when they skipped over to Morgan Stanley. To make matters worse, they abandoned any possible opportunities of making this right. I can only assume they ran into trouble at MS and had to find a home at Merrill Lynch. Frankly, being a lifelong B of A customer and Merrill stock plan participant, I would have expected more.
My experience with them makes me wonder what kind of vetting ML does when recruiting their advisors.
Your personnel are wonderful. They go out of their way to get the answers I need. However, nobody can answer a big one: Name that Tune! What is the name of the "hold" music and who plays it? It is a big part of the presentation Merrill makes to the public, and it is lovely and relaxing, so I would like to know.
My name is Genevieve W. Turner and I am supposed to have an account with Merrill Lynch I have been trying to find some way to talk to someone because I have not received my quarterly report nor my distribution which I get in March. When I try to reach my account on the computer none of my user ids or passwords work. My email address is and my telephone number is When I called your number the office was closed. I am an old 90 year old woman and would appreciate help from some kind soul.
I received a form letter from Merrill Edge Pennington, NJ signed by **. At the end of the letter was the useless 800 number to Jacksonville, FL. So I did a bit of investigating and came up with Dial that number, press 4 for the company directory. Then spell the person's last and first name. So, when you get an unhelpful response form letter signed by someone, Enter that person's name in the directory, get their phone number and 'reach out' to them!
