Posted by Anonymous
I do not want my subscription renewed
Thank you
Anne McKeavney
Read the reviews below to see the experience other people have had when dealing with customer service from McAfee.
At the rate you are going, I honestly think you are fast on your way to extinction. I cannot believe that wuth so many free and effective antivirus apps on the android platform, I have to go through so much trouble to try and install my mcafee all access that cost me so much money on my new mobile device. Its just a big shame!
Only signed up for their service in the last month. Had a problem, which took me about 2 hours to finally get to them and they really did a poor job in communication and resolved absolutely nothing for me...Outrageous service! I will drop McAfee and get another service. They certainly don't care about the average computer customer...the "Personal" side of the business means nothing to them.
keep getting potentially unwanted program blocked...I follow the instructions for remove..nothing happens..when I went into security and tried to stop this notification they warned me not to..i closed my pinterest account ,changed my facebook password. went in and deleted everything a scan updated on 1/18/15 and still get this notice about every thirty seconds...what is going on?
Could someone please explain to me why, when I advised some months ago that I no longer wish to continue with Mcafee that someone has taken it upon themselves to deduct money from my bank account for a subscription that I no longer require. A refund and an apology would be more than appropriate or even advice as to who to contact as your various sites offer no real assistance.
I have just recieved a email telling me that you going to take �£74.99 out of my account I don,t think so.
When I cancelled your service which I can only say is that it gave me more problems than I had before.And how dare you keep my banking details so you can have the use of them when it suits you, If you take this money out of my account Iwill seek legal advice.
the order number MAKE SURE YOU CANCEL THIS THEFT.
TERRIBLE SERVICE: I renewed my current subscription in March 2014. It told me today that it expired 7 days ago. I have the order confirmation number for the renewal, so I called customer service to correct the issue. Net: after spending over an hour on the phone w/Gerorge Thomas who showed me everything on my computer that was supposedly corrupted and then offering me a plan to keep the computer safe for a 7 yr period at an additional cost of $130. I told him no less than 5 times that I wanted McAfee Total Protection installed and that's all. Totally frustrating now 1 1/2 hours & McAfee is installed. NOTE:I had to ask to speak with the supervisor before he even started the install, I assume because I didn't buy into his bait & switch routine.
After removing the McAfee software of of my new mini laptop my six-week-horror is finally over.
Your software ruined any speed on my laptop. Now, after removing it I am again enjoying my laptop and am back in business.
I will definately NEVER use your software again. You can be sure of that.
The most shocking thing happened regarding my auto-renewal for McAfee security product. When auto-renewal kicked in and my credit on file had expired -- McAfee had the nerve to contact MY BANK and get the new credit card information WITHOUT MY permission, renewed my product and then sent me a receipt. Yeah, I'm going to have a discussion with my bank, too, but in the meantime, I cancelled my McAfee product. I had no intention of renewing, but McAfee went behind my back and got it renewed anyway. I have asked for a refund. I wonder what other companies do that? Scary.
Although it has been difficult to reach a human(except tech support person), my contacts with MCAfee have been quite satisfactory so far. Also, I have been fortunate to always reach a tech support person who speaks good English and apparently is in the USA. However, I was disappointed that a very severe virus (which cost me a small fortune to have removed at a local computer store) was not blocked by McAfee.
First of all, McAfee does not have a so called service dept.. All they have is a bunch of highly trained con-artists from India that claim to be certified computer techs but are no better than a bunch of low life used car salesmen.. They can't handle a very simple matter or problem unless you pay to have your computer fixed and all they do is lie to you!! Goodbye McAfee and you lowlife salesmen......
My first computer came w/McAFEE ANTI VIRUS software. I continued to be a god customer for many years. In purchase a yearly renewal that did not have a disc but a product key..a number..three hours of time consumed with McAfee overseas team trying to install but all their methods failed. I gave up and ask to be refunded but McAfee has failed to return my money after I satisfied their request. I have read all the complaints from dissatisfied customers, unless McAfee starts listening to their customers they will end up w/o a business. McAFEE has a lot of competition that do a better job at taking care of their customers!!!!
My first computer came w/McAFEE ANTI VIRUS software. I continued to be a good customer for many years. In purchase a yearly renewal that did not have a disc but a product key..a number..three hours of time consumed with McAfee overseas team trying to install but all their methods failed. I gave up and ask to be refunded but McAfee has failed to return my money after I satisfied their request. I have read all the complaints from dissatisfied customers, unless McAfee starts listening to their customers they will end up w/o a business. McAFEE has a lot of competition that do a better job at taking care of their customers!!!!
My computer died lst year. I have repeatedly contacted Mc Afee to cancer my subscription. They have ignored emails,. They are most unhelpful whenI phoned adn told me they need to set up a live link with my computer to terminant the subscription which is impossible when the computer is no longer functional. The worst ever I am so frustrated.
MS galway
Yet again mcafee have taken money from my daughters account an account that was cancelled over two years ago. phoned customer service to try and get this sorted was told its not possible to cancel over the phone and that would have had an e-mail stating that this payment would be taken out, have gone all through e-mails and surprise surprise no e-mail. this is for a laptop that died over two years ago and on an account that they have been told on more than three times needs to be cancelled. ALSO WHEN I CALLED THE PERSON I SPOKE TO WAS VERY VERY RUDE.GET ENGLISH SPEAKING PEOPLE TO WORK THE ENGLISH SIDE OF YOUR COMPANY OR AT LEAST ONES THAT UNDERSTAND WHAT IS BEING SAID TO THEM. THE SERVICE FROM THIS COMPANY IS DISGUSTING
I purshased the home security, I have had for years on 11-1-13 and cant get it to work. It has blocked all my games I use witch is bigfishgames, Wild tanget, I win, and now having prblems with pogo. I cant remember my password, so I want you to set it with !girl3boys. You send me these stupid sites and they do not work. It says it has espired.
I'm very tired of this. I would call, but cell phone out of min.
please help
I bought the home serurity on the 11-1-13 and cant get it to work. It says wrong password, and go to the address you send me and it ALWAYS saya it has expired. I need help,I've had McAffe for years, and now need help. It wont let me use my old password, witch I want it back, it is . And it will not let me get my games. Wildtanget, Bigfish games, I win games.