Read the reviews below to see the experience other people have had when dealing with customer service from McAfee.
i'll be returning my mcaffee internet security as it tells me aurthorization number accepted but cant work with it or something. call this number and the guy in phillpines I think says we can fix it for 20 something dollars. cheap compared to same ripoff from Norton. but my windows defender is fine i'm sick of being robbed
McAfee overcharged me by almost $100 and although I have called 8 times and was told that I would be issued a refund weeks ago, I still have not been issued the refund. Instead, every person I speak to (none of whom speak English) continue to pass the buck and/or promise me that the refund is going to be issued that day. Yet, still I have not received a refund. In addition, since the day I bought McAfee (which I will never do again as I have always used Norton products) I have been receiving calls from people who (don't work for McAfee but say they do) who have all of my McAfee information (type of products, name, telephone number, date of purchase, etc.) and even though I have also reported this with the phone numbers, it is still going on -- over three months. This NEVER happens with Norton. I cancelled my products with McAfee and will never do business with these people again as the employees cannot communicate in English, do not understand English, and are basically clueless.
I called McAfee on 06/07/16 to ask about a problem I was having with a new laptop I'd just given my daughter as a HS graduation present, she was with me at the time of the call. I spoke to Ravi (he wouldn't give me his employee number). I informed him that the laptop was showing that the free trial had already expired before we even bought it. Once Ravi understood my question he started asking why am I calling him and wasting his time. I told him I was trying to determine if my issue is with McAfee, Asus or Amazon, but instead of answering my question he kept asking why am I wasting his time and was extremely rude. I asked to speak to a supervisor, and he said he was the supervisor, so I asked to speak to a manager. He wouldn't let me speak to anyone unless I told him why I wanted to talk to them. I told him that I would contact Corporate HQ and he called me a piece of s--t twice and told me to f--k off... then hung up. Needless to say, I am very disappointed in the treatment I received in front of my daughter. I've been a loyal McAfee customer for the past 5 years. I would like to be contacted to speak to someone about this matter. Thank You, Kenneth Carnes
Grrr, I did not apply for automatic renewal and it was like pulling teeth to get in to my account to cancel. Finally had to find your phone number to Timbucktoo to cancel the account. I do not like being taken advantage of. Had you checked my account you would have seen that I had already purchased new coverage.
You people are thieves. How can you automatic a customers account simply because you have their credit card number, and who asked you to keep some ones card number on file. You must obtain permission in order to charge some ones card. That's stealing. Stop this act immidiately and your service is not even good.
There is no charge card available for this. PLEASE CANCEL AND NEVER AUTOMATIC ANYTHING AGAIN FOR ME.
THANK YOU
IRENE M DELZEL
Date: 4/22/2016 11:08 AM (GMT-05:00)
Subject: Automatic Renewal Notification:
Dear Irene,
Your McAfeeÃ?â??Ã?® subscription has been successfully renewed using the payment information on file.
You can continue to enjoy peace of mind whenever you go online.
With McAfee protection, you will be able to continue to confidently surf the web, send e-mail, and
shop and bank online without worrying about viruses, spyware, spam, phishing scams, hackers
and identity theft. You will also be able to keep your financial and other sensitive documents privately.
Details of your subscription renewals:
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CONFIRMATION RECEIPT
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Name: Irene Delzell
Order #: CS1708046119
Date: Friday, April 22, 2016
-
McAfee LiveSafe 1-year subscription: $ 89.99(USD)
Total Tax : -
Total Price : $89.99
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Expires: Monday, May 22, 2017
McAfee is always working hard to keep you and your computer protected. We know your loyalty
depends on our ability to continually provide you with the best and most innovative security
products on the market. We are the only major security company that is 100% dedicated to
security.
As always, we thank you for being a McAfee customer.
Sincerely,
McAfee Team
Your subscription is set to renew automatically. If you have a monthly subscription, we'll use the payment info we have on file to process your payment 7 days before your renewal date. If you purchased a subscription of one year or longer, we'll process your payment 30 days before your renewal date.
You can cancel your subscription by turning auto-renew off from your My Account page. If you purchased a monthly subscription, canceling the monthly subscription will stop the recurring fee going forward, and you will have access to your subscription until your last payment expires. Canceling your monthly subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be pro-rated based on cancelation date. If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice.
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To contact McAfee Customer Support, visit www.mcafeehelp.com and select your country or language.
This message is being sent from: McAfee, Inc, McAfee Security S.Ã?Æ?Ã? .r.l. (Europe), McAfee Co., Ltd. (Japan), McAfee Ireland Limited (Europe).
Dear Irene,
Your McAfeeÃ?â??Ã?® subscription has been successfully renewed using the payment information on file.
You can continue to enjoy peace of mind whenever you go online.
With McAfee protection, you will be able to continue to confidently surf the web, send e-mail, and
shop and bank online without worrying about viruses, spyware, spam, phishing scams, hackers
and identity theft. You will also be able to keep your financial and other sensitive documents privately.
Details of your subscription renewals:
--------------------------------------------------
CONFIRMATION RECEIPT
Total Tax : -
Total Price : $89.99
--------------------------------------------------
PAYMENT DETAILS
We received your payment
Your MasterCard has been charged: ************23079
RENEWAL INFO
Starts: Sunday, May 22, 2016
Expires: Monday, May 22, 2017
McAfee is always working hard to keep you and your computer protected. We know your loyalty
depends on our ability to continually provide you with the best and most innovative security
products on the market. We are the only major security company that is 100% dedicated to
security.
As always, we thank you for being a McAfee customer.
Sincerely,
McAfee Team
Your subscription is set to renew automatically. If you have a monthly subscription, we'll use the payment info we have on file to process your payment 7 days before your renewal date. If you purchased a subscription of one year or longer, we'll process your payment 30 days before your renewal date.
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Cancelation & Refund Policy
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You can cancel your subscription by turning auto-renew off from your My Account page. If you purchased a monthly subscription, canceling the monthly subscription will stop the recurring fee going forward, and you will have access to your subscription until your last payment expires. Canceling your monthly subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be pro-rated based on cancelation date. If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice.
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This message is being sent from: McAfee, Inc, McAfee Security S.Ã?Æ?Ã? .r.l. (Europe), McAfee Co., Ltd. (Japan), McAfee Ireland
I see the problem I have is common among users of Mcafee. Every year an amount is deducted from my bank account without my consent. When I try to follow the instructions on how to stop this the website is non responsive. Only the portion of the website that promotes new products and sales is working 100%. Mcafee are intentionally do this to prevent anybody from stopping the automatic deduction. This comes done to theft, how can authorities allow this to continue???????
Purchased total protection on Nov 2 2015 after 2 weeks and no installation called support and was told that I needed to purchase product gave them purchase info and then was told unable to install because of they first had to clean my computor . I asked why and was told that Mcafee only provides about 70 percent of protection tho I was supposed to have total protection plan. My computer was finally shut down by Microsoft and then had to use their support service clean the computer before I could get back on line,. I wish to cancel my subscription . Mcafee has been removed
Order No Charge of $179.95 to Dorothy Davis was not authorized and should be credited back to her mastercard. She is of failing health and does not need this stress. We were told that Windstream made this charge and Windstream said they did not make this charge. it is for McAfee Tech Master. Please credit the account of Dorothy David and auto renewal of $179.95 on 8/20/15. The tech master never fixed her computer after 2 day of being on the phone back in 2014. Please be kind and help a person.
I had my computer "cleaned up" by a reputable computer person, who also removed my Trend protection. Instead, I got a 30 day "free trial" for McAfee. I clicked on that and in less than a week, I was having to pay for coverage. I went ahead and paid and now I'm getting pop-ups telling me that my 30 day free trial is up and I need to purchase coverage! I got the phone number and will be calling tomorrow demanding a refund and will go back to Trend. We'd used Trend for several years and were very satisfied with it as it provided exactly what we needed and for the number of computers we have.
Please discontinue any further service or charges to Leatrice Mendelsohn On or any Email addresses listed on that cell phone or any other computer. Please confirm the receipt of this message in writing to Dr. L. Mendelsohn, Or by message to the above phone number.
The product is OK so far. It was the installation that really bothers me. I buy the product,go to install,and they tell me contact a certain number...I did,only to learn that my computer was missing 2 drives. Now the customer service workers ALL tried to tell me that I needed a experienced technician and would cost me 50 dollars...here's the problem...the same drives they said I needed 50 dollars to pay an expert to install?,...I got them installed and running for FREE. NO EXPERT NEEDED...NO 50 DOLLARS NEEDED. JUST MY MICROSOFT ACCOUNT,AND MICROSOFT WEB PAGE. And, then she got mad because I didn't want her services. VERY unprofessional. Makes me wonder how many people mcafee service workers have ripped off?...better question...how much money have they earned making people pay for what's free?...maybe my lawyer would understand better?...about to find out...
You withdrew monies for renewal protection fee from my account
in February . We were unable to get the protection downloaded. I sent email asking for tech support providing numbers, etc... to this day nobody has contacted me. Therefore, I keep getting
popups saying that I am not covered and my computer is at risk and it wants me to go thru the process again SO U CAN TAKE MY MONEY AGAIN FOR NO SERVICES RENDERED.
SOMEONE CALL ME SO WE MAY GET EITHER MONIES REFUNDED OR SERVICES THAT WAS PURCHASED AND WE WERE CHARGED FOR... What's w this company? I FEEL LIKE THIS REQUEST iS YET GOING TO BE ANOTHER RUN AROUND, except one can't get a run around if you can't reach the person who OWES YOU.
I was contacted in Dec. of a 30 day notice of renewal. On that notice there was a address to click on to be able to cancel my subscription. I even got a confirmation that my subscription would be cancelled. Thank goodness I saved all my correspondence because, when my husband was just balancing our check book there was a hundred and seventy something charge from McAfee renewing my subscription. Of course I called them immediately. Got the run around. I talked to 3 different employees, with the last telling me that someone will call me back within the hour. Of course no one did. I am very upset over this, but will get to the bottom of it.
My laptop is covered by McAfee until 27/07/15 but I purchased a year's cover from 16/04/15 not realising I was already covered. I would like to either extend my cover, with this money, starting 28/07/15 or have a refund for £39.99 on my credit card account. Please will you action this and email to let me know which option you have actioned? Thank you.
Also, is it usual for your people who answer the phone to enquiries to ask for remote access to a laptop?
Thank you, Janet Fendley
I called because I bought my new year's subscription instead, hitting the renew button. I was now getting pop ups saying I was not covered by McAfee. Called the only number I could find. I seemed to have gotten a bully. Telling me all the things wrong with my computer, when I told him that until next week I only had 20 cents in the bank. Then of course you can call back next week. I had to remind him again why I had called. I wanted the pop ups from McAfee to stop. Now suddenly he was able to fix it. Next year will have saved money and will get someone besides McAfee to protect me.
