Posted by me
same as all the others service sucks sory I ever took majic jack stinks. Don't tell your friends and report to BBB. helena
MajicJack customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from MajicJack.
16
Jun
15
May
27
Apr
29
May
09
Jan
Posted by CNM
horrible customer service!majority of Representatives do not understand or Intuit issues.paid for premium tech support and there is no phone number to which I can reach them just keeps going to main number from my perspective they have committed fraud bait-and-switch by representing they provide services that they do not. I still have no functional phone line after their verified activation.cannot receive incoming calls. and when I test the number from one of my other phones and someone else's name shows up on caller ID. So far I have spent almost 7 hours on phone being disconnected on hold being passed the wrong Department trying to get the upgraded concierge premium tech support that I paid for to no avail
20
Dec
18
Aug
Posted by MARLON
Tried to transfer my number, card got declined even though I had the funds. Checked my bank online and the showed MJ withdrawal. No order processed on their site but my bank shows they took the money. I will begin looking for another option for my online needs. Magic Jack customer service is 1 star quality according to reviews and their thieves too.
16
Jun
Posted by Anonymous
This company is a pain. I have been trying to activate 8 devices and port 2 numbers to my account for employees. It has taken me 3 days to get just half the devices add to the account. No one in "customer service" seems to be of any help and neither are the "chat" agents.
I have been on 5 or 6 calls and 5 chats trying to get this resolved. There has to be someone in management that can assist in setting these devices up!!!
15
Jun
17
May
Posted by Anonymous
To get a tech support live person is almost impossible. on countless hours of chatting normally get you nowhere. Tech support FU sucks, because never happened.
If you register a device and there it is a mistake, that device CAN NOT be re-used for a different number so it is useless. Lets suppose you make a mistake with the account name, and you register it ... you are doom. Better have a receipt and returned as soon as yesterday. That device it is register to that mistaken name. Ahhhh the best (worst in this case) MAJICK Jack CAN NOT move Phone numbers that belong to a company name..... Y spend one year trying to move mi company name and did not work first was from ATT and then from Time warner, same results....they could not do it. Just be aware.
20
Apr
12
Apr
Posted by kitschmyass
I'm still trying to find a phone number to call MJ. The last time I called to straighten this mess out I got the rudest b-word in the world who told me I didn't pay $120 and anything I wanted would cost money but wait! I HAD paid for 5 years in advance and that horrible person told me I no longer had MJ unless I was willing to PAY FOR IT!!! This is 6 months into my now non-existent 5 year plan. Since I had already paid I told her that what I paid for didn't work so she made sure it didn't work and turned off my service! I found the receipt for the $120 I didn't pay and have been searching ever since for a phone number that leads to a real person who will not insult me. It seems that anyone could find where Jimmy Hoffa's remains are a lot easier than trying to deal with Magic Jack. Gack!
25
Mar
Posted by Anonymous
I have AUTO RENEWAL but they did not debit my CC until the account had expired 3 days earlier but terminated service on the due date. They now have my money but still 11 days later I have no service.
Live Chat was an absolute waste of time. Can't call them as the service is disabled due to "Pending Payment"
They do not respond to Emails.
The only reason not to switch to OBI is the need for 911 service.
They are arrogant, uncaring, unresponsive and a don't give a D__n.
20
Feb
Posted by NONA
I had the most terrible experience dealing with a phone company spend six hours with five different agents and supervisors steel they could not help me to connect my device to my Mac computer I got so frustrated and will not recommend Magic Jack to anyone I prefer to deal with a company that I can speak to a person and not typing back and forth for six hours
10
Feb
30
Jan
Posted by anthony rogers
I just set up my majic jack system. Registered it and made a call to check it out. So far so good. Now the problem....I go back online and I receive a message in my e-mail box that says this is a Bill for 911 service. I'm going to make this very clear to you....In no way will I accept this crap. I guess I pushed the wrong key when setting this up and absolutely refuse to pay for any 911 deal. If I am forced to do this I will smash my majic jack with a hammer and go back to my old phone. I paid for a year of service upfront and expected to not get a bill for a year. Again I say, either you stop this or I am done with majic jack. I will take the hit for the cost of the machine and throw it away in the garbage can. I am expecting a reply back as to your reply. Good Day, Anthony Rogers
06
Jan
28
Dec
23
Nov
Posted by Anonymous
company is unethical and doesn't fulfill its obligations. purchased a one year contract in
april 2015; company changed its contract policy in sept. 2015 and is now requiring a charge for activation and another charge for telephone service. instead of completing the contract period
they stopped my service in mid contract and now want to sell me a 5 year contract in order for me to use the phone. i spent 1/2 hour on phone with their office and could not make them understand that they are breaking their contract to supply me with one year service that they sold me
06
Oct
13
Sep
Posted by [email protected]
RE: Magicjack................it will not reconnect no matter who I talk to or wait for.........I have had it for about 7 years or so and never had this problem before...........I cannot get any help
