Posted by Anonymous
I'm Arlene Ferrera, I been using magic jack for more than 5 years and I always renew my contract using my credit card. Lately last thursday as our magic jack already expired I again panned to extend my contract using my credit card. everytime i made a transaction there was an error and i cannot complete the process. trying to make a success connection i tried to repeat the process almost 11times but of no success, it said authorization code error. In the end will still cannot use the magic jack. it's noted in my computer magic jack screen that it is still for renewal. And 7 transactions of magic jack was charged on my credit card.I want all these transactions be cancelled that's why I need to talk to a customer service person of magic jack.
I called the credit card company and they told us that I made several transactions and it really added on my credits. How could this happened. It really troubles me. Could you please make an investigation on this. As I don't like to pay without really getting the actual services not only mentioning that i paid several times. How could I get the money for the other attempts that i made.I want all transactions made to my card company be cancelled. please call me 2015896099.i want to talk to your customer service so I can give details of the transactions made to my card by your company magic jack.
I am looking forward that you may able to act on this promptly as this situation has given me sleepless nights and prove to me that you are not stealing people's money thru cards. pls call me now
Arlene G Ferrera