Read the reviews below to see the experience other people have had when dealing with customer service from Kodak.
Kodak is an awful company. I was given a digital kodak camera for Christmas and a month later I noticed that there was a warning about the camera exposing people to toxic chemicals and may cause birth defects. I am pregnant so I wanted to return the camera and there seems to be no way to contact anyone. What an awful company. Very disappointing.
I have used Kodak Dektol for 40 years will great results. New packaging has created brown crystals that when mixed, creates a dark
solution. One of the pleasures of working in the darkroom is to watch a print materalize before your very eyes in a clear developing solution . I've now switched to Ilford Multigrade . If Kodak goes back to their original Dektol product than so will I .
I made the mistake of accepting the printer upgrade when my All-in-one 5800 print head went bad. I called to order another and was told the print heads when no longer available, that's a lie, I was offer a ESPC315 for $60 which seemed like a good deal. It was not. I received the printer with cable sto attach it to the computer, no power supply and ink cartridges. So I was charged 60$ plus 15$ for shipping and 7$ for tax. Costing me 90$, I had to buy ink 35$ and a cable 25$, all in all I could of bought a NEW one at Staples for less money, What a rip off. By the way I did get a print head for my old printer and it prints fine, so I didn't need to go through this. This is the worst deal I have ver got my self into, I will trash Kodak in the future. I have never seen such a bait and switch in my life and while your at it, we here in America can not understand what theses Indians are say. At least I can't. For two cents I trash this crappy print. Thanks for making a fool of me
Lost Customer forever
My name is G.Hanumantha rao.i had bought three television sets of your company.one of them is facing display problem.No one is responding to our complaint.we trusted your company,but it is going to be ruined.please clear the problem by providing service technician.please look into the Matter immediately.my order
5 Days Ago, Recieved A Response To My Asking For Assistance . Party In Europe Said They'd Get Back To Me. It Appears , Based Upon The Complaints About Kodak On This Website, Kodak Customer Service Has Gone Down The Crapper When The Analog Photography Business Went Down The Crapper Or Did It Happen In Reverse, Their 800 Numbers Are Only For Retail Outlets To Contact Kodak
Kodak charges for phone customer support. Kodak will not provide support for products earlier than 2012. Email for general questions was not available on the website. This is America. Most companies this size do much better than this for customer service. Kodak has just lost a customer for life. Hope it was worth it, Kodak.
I'm not sure this is the right way to ask for help but my problem with kodak 5n printeer does not print. I've replaced the ink cartriges (10 B&C} but to no avail. I've followed the instructions to clean the heads and calibrate the printer and still not working. Can you help or advise as to what needs to done?
Your response is appreciated.
Ron Balawender
I bought the sport under water camera for Mexico. (Blue camera). Today I got the pictures back and had a disk made. I was so disappointed only about 4 pictures were clear after I spent 20 for the pictures and disk plus camera itself. I stood very still and it was only four feet deep taking pictures of fish. I had a hard time even finding anyone to develop it in my city. Just London drugs and holiday pictures no good.
Donna Holden
I'd like Kodak to return my email.... i purchased a 20pk AA battery from my local shoprite, in woodbridge, NJ, and not one single battery worked in my camera.......and the sadder point to all of this, i was using my camera for my granson's first birthday... so can you imagine how i felt.......... Shoprite of Woodbridge, NJ suggested i contact Kodak.......i personally feel they were expired and the store still put them out for purchase. i bought the "kodak" name because of who and what KODAK means. cheryl tarrant
i called a number listed online. my call was answered by a person with a heavy accent after telling him my problem with my printer he took control of my computer. after i hung up i could see he was still conneced, i asked him to disconnect. this does not appear to be a rep from the Kodak co. i would like to speak to someone about my hero 4.2 not printing. if there is an authentic kodak rep that would call me and help me i would appreciate it.
So basically I have spent $120.00 on a camera Easy Share 14 MP camera and took major pics of my fathers funeral in June. Family. And I have nothing but a joke from KODAK. I am so pissed off at your company that I cannot load those pics to my lap top, let alone work on a meager budget and bought a new camera from your company. It is the most and biggest slap in my face. I want my monies back from KODAK. Simple as that. I am so HURT that I went out of my way only to get this piece of crap camera. Oh yes, I am a country girl on a budget, trying to make a life. You all destroy it. Get it right. I want my monies back on what I spent initially. I want my pictures I can initially send to my family that are not around me. That is not a print. That is an e-mail. So GET IT RIGHT I have never been so pissed off in my life. I lost 14 people this year and my father's were the most precious I can't send. Screw KODAK. Will never buy your product again unless you make it right!
Incident No:
I was in contact with Kurilla yesterday and although he told me my Kodak Printer was past it, my husband managed to have a look and I am pleased to say he has got it working. All it needed was a bit of oil, therefore I will nit be purchasing another printer at this time but should I have problems in the future I will certainly buy a Kodak printer from you, they are the best. Thank you
I have attempted to use your system to obtain assistance first by contacting the repair facility revealed to me "United Camera Repair" at ph# only to be told by them that they no longer have an association with your company and would not do any repair on any Kodak camera... My further attempts to find a ph# at your company where i might speak to a live person were also fruitless. Such a large company with this inability to be contacted problem is losing customers. Perhaps you don't care and do not need the business. I expended at lot of time looking and will not ever repeat my efforts using your system trying to obtain accurate information. William Winn
I have had my Kodak all-in-one printer for a few years. My husband bought it for me for Christmas, as I do a significant amount of scrapbooking, and all his research pointed to the Kodak to print both pictures and documents. I have loved it. Great print quality and the cost of the ink is reasonable.
I am highly disappointed, though, over the last year. My ink does not last. I recently purchased new cartridges in both black and color, and they are already gone. I have only printed 2 pictures and less than 10 pages of documents. I always print documents on the draft setting, which uses less ink. This less expensive ink is now becoming cheap ink. I am most likely going to purchase a new printer, and it won't be a Kodak. I understand costs go up in companies, but don't make a sub-standard product to seem like yours are not impacting the consumer.
Secondly, put some actual contact information on your website. I don't need technical support, I wanted an address to send a letter. (I would have to print it on some other printer, though, as I am out of ink.)
Very disappointed consumer, who used to love her Kodak.
Hi Regarding your Kodak Photo Processor in CVS Store located 2100 West Charleston Las Vegas Nv Please note: Both of your computers to input our photo disks are NOT working and I had put my disk into your machine and it would not give it back.
I spoke to the store manager Frank Beedle and he said that other peoples disks are also inside your computer but that KNODAK is not sending anyone over to replace or fix the machine. PLEASE send someone ASAP on that disk are my daughters Graduation pictures and Family memories I want back. HELP
