John Deere customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from John Deere.

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Viewing John Deere customer service reviews 1 - 25 out of 110
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15
Mar

Posted by David


on 3/15/18 at 7:18PM

Last Spring we purchased JD 8283 work boots from Maysville Harness in Maysville OH. After only minimum wear we found that the sole was separating from the uppers, We returned them to the dealer. Since he didn't have stock to replace them and they were needed for work, the harness maker stitched the sole to the upper. Now the sole is separating from the upper near the heal section were the Amish-man wasn't able to stitch because of thickness of material.

We realize that that this product is passed warranted coverage but we are very disappointed in your product. We are faithful John Deere equipment owners including farm and construction equipment and feel that john Deere has lent its fine name and reputation to an inferior product. Please call me at your convenience

19
Feb

Posted by Anonymous


on 2/19/18 at 4:43PM

How do I make a complaint about a part failure that I feel is premature? A cylinder head should last longer than 25 months. Of course the warranty is 24 months. :-(
How do I find out if there is a "factory recall" on this part? The dealer remarked that they have seen this problem before.

30
Nov

Posted by Slim


on 11/30/17 at 12:01PM

I retired in the beginning 2017 and my wife and sons bought me a John Deere D130 I purchased the JD D130 online brand new from Lowes and delivered. First, it almost fell of the truck the way the guys were trying get it off the truck. On the ground we are good, right? I signed and pushed in my yard until I could read the book. After going out to try my new tractor I noticed one of the bags has a rip in it, so I called Lowes and they said bring it back with receipt and they will exchange it. OK I paid for delivery but I want everything nice so off to Lowes and they exchange it. I get home and install it and start the tractor and hear a notice from under the hood so I open to find the battery was not attached, way to go John Deere? I go to Lowes expecting to find a bracket on the ones they have in the store and the guy tells me no John Deere cheeped out and uses a zip tie. So just wanting to get thing running I look at the ones on the tractors and go over and buy one and installed when I get home. A few issues but not that bad yet. Then all the sudden we go to use the 8-yard dump cart for the fourth time that carried nothing over a hundred pounds the first three times only to find a huge break in the plastic cart, this time however I call John Deere customer service and get the rudest young lady saying only call the distributor in your area, but I bought it from Lowes. OK I call and explain the cart is broken and the guy asks me did you get it from us? No Lowes, well call Lowes and click the phone is dead. I call and write several times and one of the emails I get back actually says that I should be dealing with a different company that has nothing to do with John Deere and even writes if I look on the label for the cart it clearly says not made by John Deere. Well that person was half right, it was from a different company alright but not the one she insisted I deal with. I call several times and finally get Hailey who identifies herself as a supervisor but does nothing about all our concerns. So again, I write into customer service and finally get a call from another man saying he is Hawley�s supervisor, but again offers no answers to our concerns. So, at the end of our conversation I ask why did you call and waste your time talking for ten minutes about NOTHING. Trust me everything I have written back and forth has been documented along with conversations to and from John Deere. In the end Lowes offed to replace the tub of the John Deere yard cart, not John Deere. It�s a very sad ending to a gift that was supposed to be a retirement gift and turned out to be a nightmare. I thought I had done my research before buying a John Deere, apparently, I didn�t do enough research to find John Deere could care less about the customer after they sell a John Deere product. Being retired does have some other advantages, I have time to write what really happens after you buy a John Deere, you should really be ashamed of yourselves.

16
Nov

Posted by princess


on 11/16/17 at 1:24PM

Boy do I hope that this review gets posted so other can read how they treated my husband who has a disability and all this tractor did was cause him more and more grief, so much so that I have placed the stupid John Deere D130 tractor up for sale and said we will find a tractor that has nothing to do with John Deere. I only wish they could see the pain they caused to a man that only wanted a John Deere for his retirement. Problem after problem after problem. Stay away from this company.

16
Nov

Posted by worst tractor ever


on 11/16/17 at 1:11PM

My only intention here to show that John Deere could care less about anything after they make a sale. Problems ever since we bought our D130. First the bagger kit had a rip in it and had to go back to store brand new and exchange for a new one. Then after starting had a rattling so why was that? Nothing holding battery down so back to store only to find out that JD only installs a zip tie to hold battery down. So, I bought a large zip tie of course at my expense. A few weeks ago, our dump cart JD 8 yard broke from top to bottom and JD told me to call local distributor who asked did I buy it from them, no so go back to Lowes. All in all, a horrible company with over ten emails and five calls. Stay away from John Deere. Nothing is John Deeres fault ever.

01
Nov

Posted by Anonymous


on 11/1/17 at 1:52AM

Very discourteous at nw implement. Wise crack
Smart a' maryville mo greedy
In parts dept need review of customer relations
Not friendly. Want momey. No help or advice. Uncaring

Lack of concern or interest in problem.
Thanks. Jim

18
Oct

Posted by Anonymous


on 10/18/17 at 9:40AM

bought a john deere 3020 less then one year old and has been broke down 4 times now it will not start dead battery or not charging , I wish I would have went orange only has 19 hours on it , piece of real work

30
Aug

Posted by Anonymous


on 8/30/17 at 11:50AM

Cannot register or contact a real live person to help. Never buy a John deere again.

12
Jul

Posted by Anonymous


on 7/12/17 at 6:52PM

After I bought my John Deere and applied for the warranty it said I would receive a free John Deere hat and haven't seen it yet.

15
Jun

Posted by Rich


on 6/15/17 at 10:28AM

How much horse power do I need fora JD 60 ft. Field cultivater

28
Apr

Posted by Art


on 4/28/17 at 10:50AM

I have a new john deer in 2015 3038e the loader a d160 the bucket will not stay up leaks off ben in shop 5 times still not fix can not get help from john deer . Thank you.

05
Dec

Posted by Anonymous


on 12/5/16 at 10:41AM

Very unhappy with P&K John Deere Tractor Edmond Oklahoma service. P&K advertises free pick-up & delivery for service. I put my John Deere in for 100 hour service and erratic front end loader "jerking" I put the tractor in 15 November 2016. Today's date is 5 December 2016. P&K advised me of problem with front end loader & cost of service & repair. It seems that if you use free pick-up & delivery they delay delivery so that one would rather bring the tractor in oneself. You would think that P&K would do the service & repair and get it done. At present time I am still waiting for delivery - possible 6 Dec 2016. I believe 21 days is a bit much for 100 hour service & repair/replace hydraulic line. They either have free pick-up & delivery or they don't. If I delivered the tractor myself I would have had it back in just a few days. False advertising.

06
Nov

Posted by Anonymous


on 11/6/16 at 8:16AM

I have a R72 John Deere riding mower. A main drive sheave broke off. The problem is that it will cost about $65.00 to replace, only at John Deere. Can not get it anywhere else. As soon as I say "John Deere", I get an immediate "NO". Is there no way John Deere will sell it cheaper? My opinion, the sheave should cost about $20.00. That would make John Deere adding $45.00 for the John Deere name. All the John Deere parts I have had to get are priced equally high.

12
Sep

Posted by Anonymous


on 9/12/16 at 2:10PM

I Have Purchased 3 Deere Tractors 3 Rotary Cutters Box Blades Loaders Etc. I Will Not Purchase Any Deere In The Future Do To A Ridiculous Repair Bill On A Tractor With Less Than 600 Hrs.

31
Aug

Posted by Anonymous


on 8/31/16 at 5:20PM

At best poor. I visited Mustang Equipment Co today in San Antonio and wanted to pay cash for a $3,000 Zero Turn Mower. I was told they could not deliver it for one to two weeks. I left and am not going back.

13
Aug

Posted by Anonymous


on 8/13/16 at 9:10AM

I have not received my riding mower back from Tri Green Equipment in Athens, Alabama. I bought the mower in May of 2016 from Lowe's in Decatur, Alabama. Therefore, I was forced to check "does not apply" on several questions on the website. I am a 63 year old divorced female, who cares for my 82 year old mother who lives with me. I am a retired school teacher, and decided to purchase a new mower in the hope that it would require fewer repairs than would a used mower. This mower is still under warranty, so when the blade belt broke while I was mowing, I called Lowe's who told me they do not repair John Deere mowers under warranty. The closest repair shop is Tri Green in Athens Alabama. So they picked up my mower last Tuesday, and when I called said it could be 2 weeks or more before it is fixed. When I told the lady I spoke with that it was just a broken belt, she told me they had to inspect it to make sure I had not run over a stick or sweet gum ball! Surely, John Deere mowers are better than that! I also should mention that I am a fanatic about picking up sticks before I mow.

I am having second thoughts about this mower, and realize I should have bought a Snapper, which is the mower I used for 20 years before I purchased the John Deere. If I could return it to Lowe's and get my $1500.00 back, I would be much better off! I regret buying from your company, and would not recommend it to anyone.

Rhonda Hudson
Decatur, Alabama

26
Jul

Posted by Anonymous


on 7/26/16 at 8:15AM

I am a loyal John Deere customer, and I am in need of picture of the brake assembly for a 750 Compact tractor. How can I get a picture?

04
May

Posted by Bhp49


on 5/4/16 at 4:26PM

I used Tom's Lawn and Garden in Portsmouth RI. I was told i needed a new engine in an 8 year old riding mower. I was told i would be given $100 towards a new one. After deciding that didn't sound right, i picked my mower up and after a 5 second visual inspection noticed a dead mouse. After spending half an hour and $0 cleaning out aouse nest my mower is running lile new. They are either completely incompetent or are completely dishonest.

01
Apr

Posted by david guthrie


on 4/1/16 at 12:45PM

my name is harvey mcgee at 708 west durant,wilburton,okla74578 i am using my brother's internet info. i want to make a new deal with you. instead of what i asked you for i now want $10,000 tax free u.s. dollars for me,my mom nelda guthrie,my sister della martin,her kids,their kids,etc.,my brother david. also for the things besides money like the metal detector and navy clothes products. please send me an email to with your reply.

24
Mar

Posted by Anonymous


on 3/24/16 at 8:46AM

I have a John Deer tractor model number 5105. The front end loader is model number 521. The hydraulic valve went out that controls the boom arms. I went to John Deere to order new valve. Unfortunately, that part has been replaced and you have to purchase a control lever and grip along with the valve in order for it to work. This makes the cost of replacing the valve run up to $1,141.94 not incuding the tax! I love my John Deere but being retired I feel it is awful to change parts so that you are forced to spend more money for parts you do not need!

11
Feb

Posted by david guthrie


on 2/11/16 at 11:41AM

my name is harvey mcgee at 708 west durant,wilburton,okla74578 i am using my brother's internet info. dear sir or mam 2 or 3 months ago i told you my new idea of a new way to get rid of snow and ice on roads and bridges how it would work. today i wanted to tell you what i want to be paid and what i want you to do for me. i want to be paid all together $5 billion tax free u.s. dollars. how i want to be paid is $20,000 a month every month for life for myself,my sister della martin,her kids,their kids,etc.,my mom nelda guthrie,my brother david until the $5 billion is paid off. also i want you to build a new factory in wilburton,and poteau,okla74578 and to hire workers there with top pay and full benefits. also i want you to hire anyone who wants to work a job. i also want you to buy property near the edge of wilburton what is what i already told you and other things. well i also want you to hire some caretakers for that land and new underground home and the other workers with top pay and full benefits. i also want a handheld police scanner with multi bands. please send me an email to [email protected] with your reply.

02
Feb

Posted by david guthrie


on 2/2/16 at 4:02PM

my name is harvey mcgee at 708 west durant,wilburton,okla74578 i am using my brother's internet info. i sent you an email earlier today and had more to say. besides what i asked your company for and to whom i want you to pay besides me i forgot to ask you to also pay my dad eugene mcgee $20,000 a month every month for as ling as he lives and the same also for my sister della martin and her kids and their kids etc. please send me an email to with your answer.

18
Jan

Posted by everglades sucks


on 1/18/16 at 9:05AM

Never do business with everglades farm equipment odessa fl or any other location they are a ripoff and need new mechanics. This place sucks

18
Dec

Posted by [email protected]


on 12/18/15 at 9:33AM

I want to talk to a real person who can answer " do all JD dealers set their own pricing and do you have a web site that shows pricing" ?



Your to talk to a service rep doesn't work. I get a recording for dealer locator.



For 50 years I helped JD with questions re Verson Allsteel Presses you bought from me.

I think your customers in turn should be able to get a simple answer to a simple question



Greg Butterworth

17
Nov

Posted by Anonymous


on 11/17/15 at 7:15PM

I bought a pair of work boots 2 weeks ago and they fell apart on the inside.worst $120 I spent.

Viewing John Deere customer service reviews 1 - 25 out of 110
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