Posted by Anonymous
Of course the phone number listed didn't work
Read the reviews below to see the experience other people have had when dealing with customer service from Hotmail.
Please help me get back in my hotmail account. It has been locked out due to me using so many passwords. I was in the hospital for surgery at the end of jan.2017 and really need this help as i have immportant messages being sent and all my family photos.
Very Respectfully, andre apperwhite
Customer Service - What? There is none!! I've been locked out of my Hotmail account now for days. It keeps asking me to reset my password. Well that would be easy enough, but I can't get in to reset my password and there is absolutely no one to call for assistance. I think I've been hacked and have no way of correcting it. I have years of correspondence and folders that I need to retrieve and no way of obtaining them. It would be great if Hotmail had some way of communicating with it's customers besides chat rooms. I'm old school - I don't do much online - I like to speak to someone to resolve an issue. VERY DISSAPPOINTED with Hotmail. I've had this account for 20+ years. :(
They tell you to go to their CHAT. I did and was waited half an hour before giving up. The wait time started at 202 minutes, dropped to 1 minute and then started bouncing around all over the place again. What an exercise in frustration. If you can't give a decent guestimate as to wait time, how in the world do you stay in business.
Really i am suffering from a real problem as i want to recover my account it contains important folders and documents, i answered the questions many times..and finally Hotmail sent me mail that i am the real owner of that account.. so what is the problem else ?????
i want to TALK TO SOMEONE and i can give Hotmail full description of my account... Really it is Urgently to recover my account..
I need to recover my account. I need to talk to someone. I had this account for years. I hardly sent or received emails. Don't remember my security answers. I used it on my phone. No one else is using it. I need this back. I have folders and I need to keep it.
Would love to find out shy I have been unable to access Hotmail today but I can't get in touch with customer service either. Fed up with these Hotmail problems that seem to happen every couple of weeks. Switching to yahoo where I have never had one single problem.
My name is password junior13 my old phone number was that phone was lost in a fire. I have a new phone number When i try to log on to my email the computer says it has a problem with the log in and will send me a text or email to my old phone number!! I have a new number. I chatted with the microsoft people they give me various websites to update my number. When I log on the system tells me there is something wrong and they will send me a special code to access my account. I lost that previous number in a house fire I now have a new number as my contact I am using my correct email address and password but I can not access my email because the special code is not being sent to my current number!! How do I update this nuber so I can reveive this code and access my email?? EJ
I have tried 5 different phone numbers and many different websites trying to unblock my Hotmail account. It says it will send the code to be, but the phone number they are sending it to is my home phone number. I am out of town for an extended period and can not get info from my home phone. I need to have it sent to my cell phone.
S Johnson
I absolutely despise Hotmail. I, like everyone else who is struggling with a password reset, am frustrated beyond all recognition. Your stupid questions about what are the last 5 emails is total crap. How would anyone know that if they can't access their email account to verify what emails have come in. Shame on Hotmail for dreaming up the idiot idea in the first place. I need access to my account as many other accounts are associated with this email and sadly I can't update any of the other accounts to a different email address. I want nothing to do with Hotmail but I have no choice. Please unlock my account and allow me to reset my password like any other normal email account would.
I need to retrieve password THATS IT !! Here are the questions they ask to reset your password
Last five email subjects
Last five emails sent and to what email addresses
xbox last four
digits
If I knew all that I think I'd remember a password. What a bunch of bs!!
Get me a link so I can talk to someone via email or chat
Thanks
Rik
I left the US and moved to the Philippines, after I got here (Philippines), I tried to get into my accounts .Could not get any help or ways to retrieve my account, because they said that I am in a different region and I might be a hacker? I do know all my passwords for each account..Can you help..My cell number in the PI as And I now have a gmail account which I hope you will contact me:: ..Please E-mail or text or call me please. I havent been able to get into my account since I arrived here in Jan 19,2015..I need someone to contact me in opening my accounts. PLEASE..Thank you..Hope to hear from you guys