Posted by Anonymous
One hour and still waiting along with dozens upon dozens of others for a car I had a reservation for at the Atlanta airport. Unacceptable.
Read the reviews below to see the experience other people have had when dealing with customer service from Hertz.
We reserved a car with Hertz in Panama City, FL. The reservation was paid for! When went to get our car the rental agent laughed and said he was dreading our arrival because he gave our car away and had no other cars left to rent. We were forced to get a car from Thrifty, a much smaller car and it cost us an extra $80.
To the wonderful people at Hertz, This is my second letter,
I am about to tell you a story of a car rental from Fort Lauderdale that will even get you upset. In February the wife and went on a cruise, upon returning I had a Hertz Impala reserved for three weeks. We were instructed to do was wait for the Hertz van when we get in to Fort Lauderdale pier and we will be picked up and delivered to the office. After two and one half hours and six phone calls to the office that we were hung up on, I finally reach a very nasty man, who screamed that he is on the way and hung up, number seven. Finally we were taken to the office on top of a parking garage in Fort Lauderdale. After waiting in line for over one hour I was asked what are you here for? I then told them I was to pick a car they laughed and said you must go down to the first floor first and sign in. Why wasn't I told this instead of standing around.
At this point I have to tell you I am a disabled Vet with some pretty bad legs, I have to walk with a cane and standing is the worst thing I can do, also ramps, hills are almost impossible for me. ( parking ramps are not level )
After returning to the top floor I was given a 2013 Chevrolet Impala to drive, upon looking the car over I noticed a lot of dents and scrapes that I wanted noted, I asked one of the attendants if he would please write them up as I didn't want to be charged for them. He said not to worry they are not bad enough to worry about as he walked away. I then chased down a man in street clothes and asked if he worked there and would he write up the dings and scratches. He said he would be back in a moment and much to our surprise he returned and wrote up the damage.
Now we are finally on our way, after a few miles I noticed that all we had for fuel was less than a half tank. So I filled up the tank and proceeded to Orlando there was no way I was going back to the parking garage. I then entered the Florida turnpike, after reaching the speed limit the front end started to shake as if I had a tire out of balance. I pushed the car to seventy and It stopped shaking, now I have a wife screaming at me to slow down and I have a car shaking so I get off at the next exit for peace of mind. After exiting the turnpike I call Hertz and I am informed that they want to send out a tow truck for the car, I said send a replacement and the driver can take this back. I was then informed that they did not have another car to replace mine with as they were all out of cars. I then told them never mind I will drive this car and if anything happens it is your car and not mine. He said do what you have to do. Not one ounce of remorse about leaving us out to dry, no mention about finding another car or about helping us get to Orlando.
So off to Orlando using the back roads as we could not trust the safety of the tires Bye the way when we stopped and tried to exchange cars I took a look at the tires and have enclosed a picture of our tires with the wear bars showing. This decision to take back roads cost us time that we did not have.
Now as travel we smell Marijuana as the car warms up, at our next stop I looked under the seat and found, butts and much garbage. I do not know if the butts were legal or not but I threw them on the side of the road, as I really did not need any hassle from the police if I were to be pulled over. Funny thing we requested A non smoking car and were delivered a non smoking car ( ha )
Now down the highway we go using the cruise control which kept shutting down and a ding- ding would light up the dash, The dash warning light kept saying warning stabilizer. So we stopped again and I crawled under the car (remember I am a disabled Vet ) again to see how bad the stabilizer was and being a New York State vehicle inspector I felt that it was in the warning stages and if we proceeded with caution it would make it, On the road again it was not long before my wife started to complain that her seat belt would not loosen as she sat there every time she moved the belt got tighter. So one more time I stop and proceed to repair the seat belt lost another hour. When we finally reached Tampa Our final destination we were suppose to be there on Sunday as a result we made it on Monday. Spent the night along the way as we did not want to come into Tampa at night,\.I proceeded to Hertz to turn in the Rental. When we arrived I suggested that this car be taken out of service and asked to speak to the manager. I proceeded to tell the manager in Tampa all about our wonderful car and he then called Fort Lauderdale office and told him our horror story. The manager in Tampa said he could not do a thing as the Fort Lauderdale office was not directly connected to Hertz it was a sub contractor. After taking the phone from the Tampa manager I talked to the manager in Fort Lauderdale and he said all he could do was take off fifty dollars. I then asked if that was the best he could do and I was informed that this was the best he could do.
Well guess what not good enough, I am a business man and would never treat a customer of mine this way, I must be delusional as I felt that Hertz was the flag ship in the rental business. I feel safety and quality are what I was paying for, I would of been better off with a Rent A Wreck..
If I do not hear from you in a reasonable time I plan on taking this farther, please don't let this happen
Keith E. Murray
I rented cars from jan to march and received terrible customer service directly from this location from Saneice not sure if I spelled name right. However this young lady has an attitude & unprofessional. Issac & reginal are great to work with. Due to the disrespect I will not rent with hertz again. Location in desoto off 35.
I rented a car at the Charlooe NC airport on 3-11-2014. I had reserved the car a month prior so that I would not have to wait. Whenwe got to the counter, they had no cars ready and we had to wait an hour for them to find one. In the meantime, the counter person tried to sell me extra insurance which I told him that I was not interested in, since it was covered by my credit card. when they finally got my car, I was running late and quickly signed the forms in the places he pointed to without reading them- my mistake, I trusted him! When I paid my bill, I find out that i had signed for insurance that I did not want or need and Hertz customer service has not even replied to the 3 emails that I have sent regarding this incident.
We arrived at orlando the 13 march 2014 at it took two and a half hours to get are rented car from a young men that could get a lesson of friedliness and could buy himself a smile..........
I will never rent a car for hetz never again....... they are the worst company..... they charged me for 1/4 of a fill up of gas 122.00$..... and the fill up is about 75.00$.... a reel rip off.....
I just rented a car from the 26th of March until the 30th. I cannot tell you how frustrated I am with their service. Being a Gold member, you would think that the rental process would be a little easier since you can usually walk right to your space as indicated on the board. It was 8p at night and we had just flown in from MN. We had a 1.5 hour drive ahead of us so we were ready to get on the road.
Unfortunately, as we got to our stall, we were surprised to see a full size Pick up truck waiting for me instead of the dodge charger listed on my receipt. Disappointed, we walked back to the service counter. There were no other customers in there - only two agents behind the desk. Plenty of opportunity to be of service since it wasn't busy, but that wasn't the case. When I told them that there was a full size truck in the stall, the one agent said, 'Go pick out another car in stalls 1- ???' I thought, OK that's nice, just quickly dismiss me as a customer and tell me to do it myself. I went out and then walked back in to say, "Now how does this work?" He quickly says, 'Like I told you the first time, go pick out another car in stalls 100-132!' This time I heard him loud and clear and I wasn't about to walk back in a third time. At this point, the car could have had three wheels and I would have driven off just to avoid this rude Customer service agent.
The car I got was not a great car and when I put it in reverse it sounded as though the transmission was going to fall out. I called a manager the next day and of course, he never called back. Then when I got my bill, they charged me an extra 27.00 for the Never Lost, which I didn't ask for! Never again will I rent from Hertz. Rude Customer service, rip off rates, and lousy cars!
I rented car this afternoon. Six hours later "engine problem was on display with service immediately." I called customer service and was connected to roadside. Despite my anxieties as a senior citizen driving a defective car, I was met with indifference with comments like "car may need oil change and if it hasn't broken down it's all right and you may take it back to the Hertz dealer and exchange." As I explained I was in OK on a tight schedule and assumed I'd have no problems with a rental, I was left with no solution. So here I am driving a car I have no faith with a fear of being out late at night in a strange city and have paid already. Something is wrong with this picture and needs to be corrected immediately.
I rented a economy car at the Ft. Lauderdale Intl.Ap Mar 18-25th. quoted $695.00 US the same car in Feb.14-22nd cost me $349.00 Cdn, their excuse was March break which is a lot of crap. I will never ever give Hertz the opportunity to Rape me of my hard earned money again and suggest to all car renters to go elsewhere...what a poor company to deal with hope they loose customers..
I was charged a one day rental fee in error of the representative. I had to turn back to address the issue. Only to be told that the problem was corrected and I wouldn't be charged in error. But later was charged. The staff was not friendly upon return. Rep was eating dinner and did not greet me or thank me...I willl not return for future business or recommend this service to anyone.
I purchased a car through Hertz Rent2Buy 3 weeks ago. You rent the car for 3 days, then if you buy it they waive the rental cost. I purchased the car, and since then have been inundated with threatening calls to "return the rental car". I finally was able to reach a real person who put 2 and 2 together; this was a week ago. However, I am still being charged for the rental. A new charge appeared on my visa today for $258! They rental counter person also told me that if I purchased their insurance, that cost would also be waived. However, now they are charging me for that AND the $180 rental! Repeated calls to customer service meet with promises to act, but no difference as far as my bank account goes, except for new charges!
My insurance set me up with hertz today for a rental since my car was going for a repair. Talked to hertz employer at 10 AM to reserve. Just before leaving for that location in Houston, called him exactly at 1:23 PM telling him I'm on my way and will be there in 20 min which he told me that he's waiting for me. When I reached there the place was closed and the guy had gone all the way to the airport to pick some cars up. The hertz number went directly to this other branch who told me he'll be back in 20 mins. Waited there for 45 mins then left for the dealer ship to drop my car since he didnt show up. Waited there for more than 2 and half hours and kept calling them and they kept saying he'll be there in a few minutes. Finally he came at 4 40. When I told him what the hell took him so long his first answer was and I quote " Im gonna get you the car and you can go home that what you want dont you"? This really pissed me off and I told him Im gonna write a lettle and complain about you and he immediately pulled the car to right and went off to the other direction saying im gonna take you to this other location to give you a rental. My friend in the back was gonna call the police since he forcefully took us when we kept shouting that take us to the same location because we don't know where your taking us. He took us to this other location where the manager seemed like his best friend and he told me go ahead complain to him. I didnt say anything since I didnt wanna waste my time because the manager wasnt gonna take any action since the guy himself was a manager of the other branch. Im gonna blog all around the internet about this most PATHETIC SERVICE you guys have. Im NEVER gonna do business with you guys again.
I recently called Hertz relating my rental, I help my dad get a car since he doesn't know how to use the site, When I got him the reservation I was given the option to put down the name of the driver and I put my dads name because I am not the driver, plus my dad is the one with the credit card and the AAA discount, instead my name is on it and now we are stuck and now one will help us. When I called Hertz and asked please help they kept saying thats not our problem, I said please what options do you have to help out because this is the only way without loosing the car rental, they transferred us to the supervisor and we talked to the supervisor and they came out telling me this witch was one thing that made me realize to never go with Hertz again as a rental, you are deaf and stupid you don't understand, I started to feel like I was getting insulted and they said you know what I am going to hang up and that is what they did, they hung up and never helped, now we are begging for help
Rented a car last night in Orlando. I had prepaid it through AAA and after standing in line for 45 minutes we finally got up to the counter. There were only 3 customers in front of me and two agents at the counter. Then it was another half hour to get the car. First we almost had to argue with the agent that I had more than enough insurance and didnt want all the other add ons they offered. Then they didnt have the vehicle I had prepaid for and tried to upgrade me from a chev equinox to a mercedes s550. While I'm at the counter, two other Hertz employees came out of the back room. The agent I was at said "I need to take my break, can someone cover for me' it was 11PM and they close at midnight. The other two employees could have come to help out, they werent just the person who greeted us at the beginning of the line. I'll never rent from hertz again. Watched the Avis line next to us with more agents and the time from when they got in line to the time they left the counter was aprox 20 minutes. I should know I stood there and timed it after we all were getting frustrated.
Rented a car in St Croix. We had locked our keys in the trunk. Hertz sent one of their workers out to unlock the car. Instead of simply unlocking the trunk to remove the key, he instead went right to the drivers side door, thought that was odd. We mentioned to him again that the keys were in the trunk, he then opened the trunk and went on his way. Within an hour later, after we came back from lunch at a restauran our car had a window smashed and our belongings were stolen. It is a little odd that he was the only person that knew what was inside the vehicle. Note, that we are assuming, but it is just too coincidental that we were on a part of the island were there had been no previous reports of crime there. We then contacted the Hertz dealer and they acted like it was no big deal. The customer service was insulting! They did not understand what it was like to have everything you had with you stolen! I would reccomend you think twice before you book with Hertz. I know I will never even dream about renting from them in the future.
I will never attempt to rent a vehicle from Hertz again Buffalo airport. We went in to pick up a Chevy suburban for our trip to Florida. We were leaving the next morning!! We were told that the supervisor Savannah did not pass along the information about the bigger vehicle we needed and there were none available. The then told us the person who was suppose to take care of us TJ called I sick and did not forward any info. Then they said we would have to come back in the morning and SEE if there was a vehicle for us really!!! then they left us standing there with no help no compensation, absolutely clueless staff, I sent the manager a email and she didn't even bother to respond. REAL PROFESSIONAL!!!. Now mind you this was a rental that was going to be over $1000.00 and nobody had a clue. Went next door to AVIS got what we needed they matched the price and within 15 minutes we were on our way. OH we even left the Avis employee a $40. tip they were awesome Hertz should take some lessons from them.
I visted Hertz Rental Car at Memphis Airport on 2/19/13 It was the worst!!! First thing they charge my credit card and told me that it was decline and come to find out the credit card company had an approved authorization crazy!!! I waited for two hours to even get that straighten out. They refused to take my Debit card finally after getting they straighten out they had no cars.. it was crazy no member of management would even come out to address the line of customers waiting on cars.. Customer service was wack!!!through it all the Customer Service Rep **Chris** who worked by himself to tackle all the angry customer was Oustanding Kudos!!to Chris..
I have never dealt with such incompetence in my life starting with the pickup of my vehicle. They not only screwed up my reservation, the rental agents were the worst to deal with. They also put the hold and the rental fee on the wrong cards, I specifically told them which. When I brought this to their attention, it was not corrected. I have spoken to them once since then, emailed them twice and contacted Hertz Customer Service who assured me this would be taken care of. It's been a month, I'm still waiting..... Do not waste your money on this crappy company, there are plenty of other rental agencies. Go somewhere else if you want good service.
i would never rent a car from hertz on ninth street in stroudsburg pa ever again. there customer service reps were rude and did not attempt to rectify my messed up reservation. the service rep on the phone was even worst she completely screwed up the reservation. And even though I was eligible for a two car upgrade they refuse to honor my upgrade and only offered a one car upgrade. i am totally disappointed with the company and feel let down, that they would loose a loyal customer over an upgrade.i really think that hertz should retrain there reps. no rep should ever tell a paying customer that " the truth is that the company looses 20.00 dollars if they give you the upgrade and "that these cars don't stay on the lot too long". those words just cost hertz my reservation for 350.00 and my cousins reservation for 400.00. So now i ask hertz was it worth saving those 20.00? I dont think it was !
I rented a vehicle through hertz, because this is where my ins sent me, i work out of town because of my profession ignoring the fact that i had to come back to Illinois to swap cars 2x then the fact that when i got the rental they took my credit card did NOT put it on file, and KNOW they r harassing me, because im working out of town when i called to make payment the guy told me i had to call back.so unprofessional i have to many friends and business partners with hertz gold membership i am going to share this horrible experience with
All too often customers are quick to lodge a complaint or write a nasty review of a business if they have a negative experience or issueÖ. They often donít take the time to offer praise or give positive feedback for great experiences when it is rightly due. Well after the past 24 hours and a not so pleasant experience with Enterprise, Iím happy to report that within a matter of a few minutes, Hertz was able to provide me with the car rental services that I was in need of. They even went above and beyond what I would have expected of them.
My insurance company set me up a reservation with Enterprise for a particular class of vehicle. When I got to the branch, I was told they didnít have it and they charged me more for a higher class. I spent the next morning and afternoon calling multiple branches trying to locate a sedan so that I could get in the vehicle that State Farm had approved. The branch I rented from never called me as they were supposed to when another vehicle came in. When I called them later in the day to check in and repeat what State Farm had said - suddenly, they had a sedan available for me, but couldnít hold it so I would need to come right then. I was aggravated that they didnít let me know about the vehicle and had every intention of returning it in another city the next day when I was near another car rental place that I could give my business to. I was searching for a Hertz to go ahead and get it arranged and was surprised that they now had one in my city. It was about 4:50pm when I called and asked about a 4 door sedan. I was told they had one available to rent that day. I was so excited and then I asked what time they closed and was told 5pm. I explained the situation with Enterprise and was going to reserve it for a pickup tomorrow when Brandon told me to go ahead and call State Farm to get it switched over, he would stay late and wait on me to come and get the car. When I got to his office, he was extremely polite and helpful. He worked everything out with State Farm for me, and even went as far as to follow me to the Enterprise office, to return their car. I made it a point to let them know that I had rented from Hertz when I was asked about needing a ride home. I took satisfaction in being able to say no, that they were in the parking lot waiting on me as they also ďpick you upĒ. By the time we got back to the Hertz office so Brandon could get his car and head home it was 6pm. It was freezing cold and Iím sure he had already had a long day. He was so nice and made it such an easy, pleasant experience. I will never rent from Enterprise again and Iím happy knowing that Hertz now has an office in my town. They will always get my business, hands down.