GoPhone customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from GoPhone.

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Posted by Anonymous


I just returned from living in East Africa. I had cheaper and better service there than with AT&T - seriously. I will be changing my cell service to one several friends have suggested. I will not buy anymore products from AT&T.

Posted by No screen name


Stood in line for 15 mi utes a d the. Would not take my order becau because I wAs going to order 10 foot long club subs I would have to call on my order of he could not do it then he would sure mess up my order I had people working I sure will go where they want my business it happen on glondia,il.

Posted by Anonymous


$135.00 for one month service, but if I give you 10 more you will refund 45. 5 days usage, you had the overpayment on 8/1 and 8/3.

Posted by Anonymous


I switched phones back to old phone now my phone says no sims what to do

Posted by Anonymous


I think I picked the flat out worse pay as you provider there is get a refill the refill card plainly says 90 days expiration well less than 30DAYS I get a text telling me to add time one little problem I still had a lot of time left the very next day all my minutes are gone that plus I got charged 10 minutes for a call that that I never got .

Then try to contact customer service what a big joke that is !!!! they can take there phone and there service

Posted by Anonymous


Can't ever get ahold of my boy friend I've witnessed the phone not ringing when I call and I keep getting hung up on by customer care when they try to test call his phone why is it so hard to get this taken care of and why does the number on this site not go to go phone it goes to contract att and then they have to transfer me this is so irritating I'm about to just get him a metro phone like me but isn't att supposed to be better than metro??? Very unsatisfied. I didn't pay all that money to be ripped of by att cause he can't even use the phone.

Posted by johnnymanicotti94


I gotta tell ya, I'm tired of not bein able to speak to a LIVE human being. I'm gettin charged for phone calls even though there is plenty of my on my phone acct. I'm ready to say the heck with this and find a different pay as you go service.

Posted by Jerry Tipton


The GoPhone pay as you go was to be cancelled, when I switched to rate plan. the 60.00 dollar amount is a debit on my credit card each month. calls were blocked on Dec 2nd.incoming and outgoing. until money was added to pay as you go account that I was told was cancelled.

Posted by Anonymous


Today my charges increased from 10$ a minute to 25%, and my account balance mysteriously dropped from $27 to $19. AT&T "support" says it's because of roaming charges, as I live near the border with Mexico. so they blocked the international roaming, and now ALL MY OPUTWARD CALLS ARE BLOCKED.

thanks for nothing, AT&T!! I will drop you asap.

Posted by GO PHONE


Thank-you For The Service Bob A.provided At My Home .i Rate Him A "10".please Let His Im Supervisor Charles R. Johnson Know. Louis F. Caliguri Att Customer.

Posted by sandybee


I am right there with you. They will chat and call you back ....until you go live and then you can't find a person, its all this crap enter this enter that...no help whatsoever, in fact one woman 'let me look that up' just disconnected me. It is a rip off. I paid th 25./mo for supposedly unlimited texts...each one I sent I got their notice".20 charge" what??? I am NOT paying by the minute! They had no trouble billing me immediately for THAT. Total frustration!!

Posted by lestat


This GoPhone is so bad it's nearly a scam. The customer service is a maze of automated sleight of hand and dead ends. I bought the lousy phone for my daughter to call me for rides from the pool, etc - and in case of emergencies. I loaded $25.00 onto it, and can't even use it! It's activated and shows 3 bars out of 5 for reception, but every time I try to call I get "Warning! Service Not Available". I tried then to get my money back, but they changed my password and sent a text containing the new one to this GoPhone - which CANNOT RECEIVE TEXTS! And this is the only way to get the password! It's a scam.

Posted by obie1danob


home. Connectivity great. Customer service sucks! Now I remember why I dropped AT&T for Verizon several years ago. Nothing has changed. Service still sucks. You have lost a customer again for the final time!

Posted by Anonymous


Great to find the phone contact info here. It saved me a LOT of time and frustration. Thanks! Let's hope my issue is resolved.

Posted by Anonymous


Call the csv number.

Wait for instructions enter 10 digit phone number

wait again and it will ask for the 10 digit number again enter it again

wait till prompt says main menu

press pound (#)

Press zero (0)

say yes when asked if u want to talk to someone about ur service

Say another question to speack to a live person

Posted by Anonymous


First enter thee number you are calling about as instructed then when main menu starts press # the press 0 (zero) at next recording will ask u verbal questions say another question and it will send u to a rep.

Posted by Anonymous


must be my lucky day. able to talk to a nice rep and helped me with my request. friendly attitude and got it done right the first time. no complain at all.

Posted by Stanner


Customer service representatives were very nice but every time I have called to change something the terms and conditions phone line does not work and it is very frustrating when it cuts you off completely and you have to call back again and again and again. This is still not resolved after repeated calls to them. You would think a phone company wouldn't have so many issues with a phone line! I am very frustrated.

Posted by Anonymous


Agree with everthing everyone is saying - WORST CUSTOMER SERVICE EVER

Posted by Anonymous


will not let me add money when I call your number. Why. This is BS Fix it please. My daughter is stranded- it's 10:30 pm and I can't add money so I can talk to her. I hate your GO PHONE LACK OF SERVICE. THIS COULD MEAN HER LIFE OR DEATH.

Posted by twitterpaited


Very frustrating and disappointing customer service automated help isn't much better.
So Glad I didn't follow instructions and put money into phone. All I need to do now is return phone. No harm done.. just one heck of a sleepness night! Good Riddens!!

Posted by Fred


I have an ATT go phone. I don't use phone often so this all I need. Signed a few years ago for automatic refill. Everytime the refill date gets close you get reminders and options to add money. This is before you can dial a number. It was a big deal 6 months ago when I was trying ti dial 911. Go to customer relations, Ha! You get option after option but NO LIVE PERSON to talk to. This customer Relations is a very sad joke.

Posted by Anonymous


took money from my bank account... NO MINUTES !!!!!!! about to tell att to go themselves.

Posted by johnaccuardi


Agreed, this is one of the worst cust svc websites EVER. There's no apparent way to get to a live person, and the automated system sucks!

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