Read the reviews below to see the experience other people have had when dealing with customer service from Garmin.
Called about my force trolling motor have an issue with 36v after switching to lithium batteries my replacement went above and beyond we did multiple updates etc spent an hour and 36 minutes trying to fix the issue in the end they are sending me a replacement trolling motor shaft and assembly best customer service I have ever had
I am havin a great deal of problems with my Garmin which I bought Christmas 2017 I cannot get a proper reading of my steps I did 18 holes of golf and it only showed 6900 steps whilst my phone said 16000 . This can�t be right Please contact me on yours Carol Lea
While on route 84 west at exit 58 in Connecticut the screen flashed a delay and showed us a reroute putting us on to the Merritt Parkway which is strictly for passenger vehicles only it has low bridges and is against the law for anything at 12 feet to be on the highway you got to stop that reroute or putting commercial vehicles on to the Merritt Parkway having dizzy 570
Purchased Map Update For $52.99 March 28,2017 Item In Order 102789056034 I Needed Help Updating Maps. Called Customer Service.guy Gets Into My Computer Says There Is A Virus And He Did Something That The Update Can Only Be Done On This Computer So I Either Get This Computer Fixed Or Pay Another $52.99 To Update It From Another Computer. I'm Calling My Card Company To Decline. This Guy Said If I Had Told Him There Was A Virus He Would Not Have Designated This Computer. How Would I Know There Was A Virus. My Son Started The Update On His The Day We Purchased The Update But Obviously Didn't Complete. Basically I Got Scammed.
Why did you remove naming the coming streets. Just saying turn right does not help especially when there are many chances to turn right. The Chicago map that I get is worthless. I need to know where I am by the streets, your maps sucks. How can I get the Garmin to just give me main streets.,I don't always want to go to a super highway?
I have a Garmin GPS Etrex Vista HCx and an old Mapsource Topo of the US. My computer had Windows XP and everything was fine till my computer died. My new one with Windows 7 would not load the old Mapsource program so I purchased a new version. The new version is forever tied to the computer it's loaded on and can't be transferred to another, and in addition if I buy a new Garmin GPS (which I was about to do), the mapping information can't be loaded on it. I must purchase another Mapsource program. This is my fourth Garmin GPS, so they do often fail. I expect it's the way Garmin can get every $ they can, but it isn't very Customer friendly.
Absolutely TERRIBLE been waiting over a week for a response. Can' even get a real person. Have use products in law enforcement will never use again because of customer service or lack of. You guys make getting an answer not worth the trouble. Will tell all other LEO about your lack of response.
Just purchased a Nuvi2555LMT. I have owned Garmin's for as long as I can remember. The current model is to replace the one stolen from inside of my car in front of my house, my fault, forgot to secure it. Was not worried as the Garmin that was stolen had a security pin code that I had put on it when I bought it, bad guys went from my car tot he trash I am sure, all my favorite places were safe, my moms house, our kids house, etc. Sad to say I am now looking for a new GPS provider. When I received my newest one I went straight for the security feature, imagine my surprise when I could not find it. I just got off the phone with Garmin, its no longer a feature, hasn't been since 2010 I was told. They had to many complaints from folks that were NOT the original purchasers saying that they had bought off the internet or a yard sale and that they were locked out...DUH..because they were probably stolen...anyone know any GPS providers that have a security feature?
I have a nuci 200W series Garmin GPS. As I don't have enough memory, I was instructed to insert a SD card 4GB to 8 GB so that I could download Canada and southern USA. I WENT TO WALMART and they did have theSD card but it showed HD and the Walmart employee said it would not work in my GPS. Please advise was type of SD card would I require.
Also if I wanted to download Canada, USA and Mexico what type of SD card would I require?
I am writing this communication as a result of some of the worse customer service I have ever encountered
Please note that I am a loyal user of Garmin Auto GPS and Running Watches over many years
On Monday, I called into Customer Support and ordered a Garmin 620 with HRM with the intention of shipping back for credit my Garmin 610 watch which has developed rust on the underneath side
The rep explained that the Garmin 620 would ship priority and I would have it Wednesday, April 2nd
The RMA but I never received the e-mail confirmation of the order being placed as the Rep had indicated it would arrive to me the Wednesday, April 2nd
On Tuesday, April 1st I contacted Garmin Tech Support to inquire about the confirmation of my Garmin 620 and the rep indicated that Garmin was out of stock and that the Garmin 620 would not ship until they received by Garmin 610 because of the way the order was set up
At that point I cancelled the order and received e-mail confirmation (please see attached pdf)
Today, I received an e-mail indicating that the Garmin 620 had shipped
I called once more into Garmin Tech Support and was told that the order had been shipped and my debit card had been charged for the entire amount
Now I have received a confirmation that I will need to return my Garmin 620 for what appears to be a partial refund and I have to wait for my Debit Card to receive a credit for an Order that was Never to Ship and Now Has
At this point I will never purchase another device directly from Garmin for the incompetent Tech Support that your Company has exhibited
Just bought a nuvi3598. It has no set up instructions, so after 90 minutes of experimentation I have achieved an internet connection. It is now going through a 2 hour download and update over 20Mb link to get it working. Disappointing for a brand new device, perhaps Garmin could have loaded some software in the factory? So far very unimpressed!
I have had my Garmin 1300LM for several years. At one point I couldn't get the maps to update so I called support. They walked me through the whole process and I successfully updated my maps. Recently I tried to update maps and didn't have enough memory so I had to by an 8 gig san disk. Couldn't get Garmin to recognize it. Again I called Tech support and they walked me through the process. Everything is working great! Couldn't be happier with the Garmin and the support I have received over the years. I am in my middle 70's and the support personal were very, very patient with me.
First of all, the nuvi 2557 LMT is the first auto GPS device I have ever owned. I bought it after reading many on line revues. It has met all my expectations and am satisfied with it as it does every thing I hoped. BUT, as I tried to get an operators manual, I found out that Garmin did not offer one, even after I registered it. I found a source from an online search. Later, I had a problem with the screen shutting down and then coming back on for a while before shutting down again. A request to customer service resulting in an email reply that they would get back in three working days, A week later I am still waiting. Another internet search (U TUBE) showed me how to re-boot it to original settings and it is now operating. THE BOTTOM LINE is do not expect Garmin to provide any customer support if you decide to buy one...
