Read the reviews below to see the experience other people have had when dealing with customer service from Fisher Price.
Your recent new ads are a breath of fresh air. I am commenting on the ads you have on "News Max" station. They are the very best ads for toys I have seen in years. They are colorful, wholesome, simple and direct. They are just a joy to see and are indeed a welcome to the advertising scene. Keep up the genius work.
I purchased the FP rainforest friends selux musical mobile from walmart today and purchased an extended warranty. Got home not all the parts was in the box and it was their last one. It was missing the crib connector and mobile hub with mirror. I Need thes parts. Please call me at Janice
My grandson is turning 1....I purchased the Rainforest Mobil for his crib when he was born. My daughter and husband tried to use the Mobil when I purchased it....and the motor was very,very loud so they did not use the Mobil. Recently they attempted to use the Mobil because my grandson likes to press buttons and amuse himself when he is in the crib.,,he now likes his Fisher Orice Mobil....I was wondering....Can something be done to silence the motor? I'd appreciate your feedback....Thank You
I try too c wat I need too do I purchase this swing and not even two month its broken the motor gone in it.after take the cover off where u can press the button it start smoking then it pop loud glad that it dnt harm my premature 4month of baby.then I dnt have the receipt.
I am having a hard time finding a filter for Fisher Price Air Purifier Model #V10704. Please let me know which Filter can be used for this Air Purifier. I see that you no longer have this model in stock....but still need correct filter for the one I have.
Do you recommend any particular Air Purifier for Mites.
Thank you, JM
As a whole the customer service and company itself are horrible. How can they even run a business with the protocol they follow. I bought a vehicle (made in Mexico) from Toys r Us and it was missing parts, did what the owner's manual said and low and behold FP CAN'T get the replacement part. They want me to cut the wiring harness and render the vehicle USELESS for a simple plastic plug and a couple nuts and bolts. Called Toys R Us and can't seem to get them to take the vehicle back either. Something to be said for made in the USA!!
Customer service is very nice and helpful plus you don't have to wait long but as for the company... they suck. I bought a my little sweetie swing and after two months the motor stopped working. I was promised a new motor would be shipped out to me a month later since they were on back order. Well two months later I get another text saying it won't be shipped out for another two weeks. By the time I get it mydaughter will be ttoo big for it. I paid 180 dollars for it too. This is ridiculous.
I had a very good experience with customer service. The hours listed here are wrong. They are open until 6pm EST, not 7pm. I didn't wait long for a representative and the person I spoke with was very pleasant and helpful. She tried to troubleshoot the problem first and when that didn't work she ordered me a new motor. She also dropped the price for me since the "My Little Lamb" swing I had was an older model and had a discontinue part. Unfortunately the part is back ordered for 2 weeks, but I'm ok with that. It's better than going out and getting another brand new swing when it'll only be used for a couple more months. Overall I'm pleased with the customer service.
Great customer service! They picked up after just a few seconds. Took the time to listen to my concern (a missing piece) and are sending what I need out ASAP. The rep was friendly and efficient. I called from work, so didn't have all of the information I needed but she worked with me to problem solve. I was off the call in less than five minutes with everything I need!
First of all the 800 # says the hours are Mon - Fri 9A - 6P ET (not 9A - 7P). I have tried calling 3 times though with in these times and went through prompt after prompt never getting anywhere.
I find this company very difficult to deal with. 6 weeks since my order and I call the company I placed an order with for the 2nd time (first time I had to wait one more week as they had 4-6 weeks to deliver my product) to find out that Fisher Price has the product I ordered listed as back ordered now. I ordered this the 2nd week of October and now they are saying they can't guarantee me getting it by Christmas. OMG! Really!?!? Not the first time I have had an issue with Fisher Price ... I can guarantee that it WILL BE the last. Fisher Price will never be purchased by me in the future.
Great customer service! No hassle at all, they are sending me a new motor right away! This is my second cradle swing motor to go out, so I wouldn't write the swing itself a wonderful review, but the customer service was simple to use and an easy resolution. Now what will I do for the week until the new motor arrives?!
I got the "My little lamb" swing from Fisher Price as a gift at my baby shower. After having the swing for a few months the motor quit working. I called Fisher Price and the representative I talked to was fantastic! She sent me a whole new motor system and even emailed me the directions!!! I was thinking I was going to have to buy a whole new swing, Thank you Fisher Price!!!!! Love you guys!
Great customer service. Had trouble with an IXL that was purchased as a gift at Christmas time for my daughter. The C/S rep was pretty sure the toy was defective at this point and is sending me a voucher for the price of the IXL and a a mailing label to return the defective one.
