FedEx customer service

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Customer Service

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  • How to reach a live person:
    • Keep repeating the word, "representative" through all messaging. Takes about 4-5 times.
  • Hours of Operation:
    • 7am-10pm CST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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User Reviews

Posted by Anonymous

I cannot find a way to file a complaint about a Fed Ex driver. I am an OTR driver myself and was traveling down interstate 80 in Nebraska this morning, April 11, 2014 when I passed a Fed Ex driver who had pulled his privacy curtain completely across his side window. He was not even able to see his driver side mirror. This is absolutely outrages. He cannot see if someone is passing him, he would not be able to see an emergency vehicle coming up on his driver side. He could see NOTHING. Flat out ignorant and dangerous. If you can put me in tough with the proper folks at Fed Ex .. I do have pictures of the truck with curtain pulled and I have the truck number.

Posted by Anonymous

Your customer service is awful and very unprofessional!!! You have a recording it takes your information then you retransferred to a live operator, who then makes you repeat everything over again. This is crazy you need to fix your service!!

Posted by leoban

sent a smallpackage(less than 5lbs) to Argentina. Paid almost $200. In Argentina, customs said they needed a certificate of origin. Fedex said they would get it for us for an extra $40.00. Then customs in Argentina wanted more money for brokerage fees and storage, including weekends. I realize that customs in Argentina is holding my package hostage, but Fedex has surely shipped to Argentina before and knows the risks. I have spent many hours on the phone with Fedex to see if they can get my package back and if not, then I would like to have a refund-- I paid Fedex for a service they did not deliver. I have been told at least 3 times by Fedex employees that someone will return my call- never happened. Now I am out the Fedex fees and the value of the contents. Will never use them again--highest prices -worst service!

Posted by Honolulu Dave

I ordered something from New York to be delivered by FraudEx. It was shipped on January 23 but will not arrive until February 13. How is it even possible that it should take 21 days for "FedEx" (I used to assume that the â??Exâ?? meant â??Expressâ??) to ship a small package from New York to Hawaii? The Pony Express and a slow freighter could get it here quicker. FraudEx is pathetic. FraudEx needs to get it together.

Posted by Ojo

The FedEx Ground Home Delivery is the worst business outfit ever. insensitive, wrong phone number listed on line, failure to meet commitment. This unit made me think not to ever use FedEx again

Customer Service Ratings

Based on 198 votes.


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Federal Express customer service news

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