Posted by Anonymous
Can't reach a person.
Can't login says DOB and SSN don't match when I try to retrieve my login info. Now I'm wondering if certain customer records aren't kept.
Experian customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Experian.
10
Mar
20
Jan
13
Sep
Posted by Anonymous
Your Service Is Worse Customer Service Of All Three. We Were Able To Freeze Our Credit By Speaking To A Personwith The Others, Not By Sending Important Identity Information Via Emai, Or U.s. Post Office. You Are A Prime Example Of Reaon There Is Identity Theft! I Wiol Not Jepodize My Identity By Sunbmitting All My Information Identifying My Self Through Email Or Mail, And Will Take My Complaint To "even On Your Side" To My Local News Station, And To The Federal Bureau Of Consumer Affair. I'll Also Aldrt Social Media That Your Service Is Lousy, Lacckluster And Puts Personal Identity At Risk!
27
Aug
04
Nov
08
Oct
Posted by Symmi
I just found out that experian has been taking a monthly fee from me for 17 months now and I had no clue. 17 months ago I went online and for $1 I got my credit report and it said if I don't wait to pay a monthly fee and start a membership then call this number to cancel, which I did. My debit card is through the government so I don't get statements and it does not tell you who or where the money was spent when you call. And I never received any kind of receipt from you saying you took money from me. And the fact that not even once since that first time have I been on the website to check my credit report, so I've been paying you for something I never even used bc I cancelled it. The only reason I found out about this was bc I saved 40 on my card for my daughters school pictures and I checked it today and 17.99 was gone, messed up. If that didn't happen God knows how long g this would of gone on for. I want all my money back, I never signed up for a membership, I never gave you permission to take more than $1 from me.
06
Aug
05
Jul
Posted by Anonymous
You Sent Me A Letter Stating That Im Deseased Why Did You You State That To Synchrony Bank
My Name Is Frances Battista Del Balzo I'm 66 Years Old In Great Health... Why Are You Trying To Screw Up My Credit Rating... Its Pretty Sad When You Cannot Talk To Anyone On The Phone You Have Bad Customers Relation If You Cant Speak To A Person On The Phone.....please Try To Staighten This Out I Would Hate To Involve My Lawyer In This Dispute
14
Jun
06
Jun
02
Jun
Posted by Anonymous
i have requested a citgo gas card to replace my gulf card and i am being refused and being refered back to gulf and gulfs credit Dept. says they do not know why your doing this as i do not owe Gulf a sent my bill is paid every month.now i want to know am i going to get my new gas card or not never mind any more reports that have some wrong info on them. you may contact
04
Apr
Posted by kikofrn
It's almost impossible to get a hold of a live person. I've tried every number I could find online and nothing. My credit report had some false things on there that weren't mine and I can't get in touch with anyone to fix it. I tried going through their website, but I ended up getting a screen that says "Unable to honor request at this time." This is extremely frustrating, I hope this company goes under as soon as possible.
15
Mar
Posted by Creditqueen
This worked perfectly! I filed a dispute via website with no movement. I called spoke to a rep. She advised me that Experian did not accept the documentation, although Equifax and Transunion had. The documentation included fax cover and letter directly from furnisher. Luckily, the call dropped because the other representation actually took ownership of the situation accepted the documentation and my file will be updated in 24-72 hours.
Btw, have some time on your hands because the hold times are ridiculous! It will take about 20-30 minutes to get a rep on the line.
14
Oct
Posted by Anonymous
After explaining that I did not order a monthly monitoring membership I was told that I did, when I asked for something to be sent proving this, I was told it could not be done, but that they would provide me with a cancellation number. I was still never told where that number goes, how do I even use the number in case my credit card was charged again without my permission. When I requested they back off charges that they could not or would provide proof of purchase I was then given a fax number to request receipts and to submit a formal dispute of charges. Experian you had one job, make me the customer happy, which you have failed at!
13
Oct
Posted by Liz
I had an incorrect phone number on my account which was triggering a fraud alert. I finally reached a person and he was so kind. He attempted to explain uploading proof online, but I just didn't understand (yes, I am old) so he worked with me to correct the one digit that had been entered incorrectly. Many, many thanks to this gentleman for helping me correct this error on my report.
10
Sep
22
Jul
Posted by Anonymous
Unable to speak with a live person. Call either disconnect or puts you in the question for at least 15 minutex or more. Why provide number that forbid me from discussing my dispute. This fraudulent info about my residence and I notice it is a note regarding dispute when in fact you. Never discussed with me when asked. You continue to cover up fraud on my account. I have live at the same address for the past over 25 years. In fact at that address since 1986.
29
Apr
02
Mar
18
Feb
13
Feb
Posted by Anonymous
Experian customer service is absolutely horrible. I've tried nine different phone numbers to speak to a customer service and all I get is the same automated choices with no way to reach a live person. I was able to reach a live person with both Equifax and TransUnion but not with Experian.
27
Jan
22
Jan
Posted by mwortham
i cannot reach a person online to speak regarding my account or lack there of! none of the automated information does not apply to me. I am not getting a score from Experian and need to try and get it fixed but it keeps requesting a number. also tried putting in social for a score and it tells me it cannot help me and disconnects. please call me and help, very frustrated!. I have sent two email few days ago and still no response from them either!!
