Read the reviews below to see the experience other people have had when dealing with customer service from Embarq.
My email is being blocked by embarqmail via century link, and NEITHER can be contacted by email. embarqmail doesn't list an email form or address, and century link, (also without a working phone number) hard coded their email form to wwww instead of www so it cannot be delivered!
Why is all this? Because yesterday I warned members of my car club to beware a faux cry for help claiming to come from a member overseas. That spam they delivered. My warning got me blocked. Great service these people give. The make comcast look benign.
I spent about 10 minutes with a woman who doesn't speak English well, couldn't understand most of what I said, and couldn't help me. Embark is going to dig up my front yard tomorrow to bury a cable, and I wanted to know how to protect my plants. All she could do,was offer to file a damage report AFTER they tear up my plants. I want to show them where the plants are (ground cover that is not blooming right now and might be mistaken for weeds) , but she isn't interested. When she found out that I do not have cable through their company, she practically lost interest in helping me at all.
I don't want $$$ for damage. I want to prevent the damage to my plants I worked so hard to get established a year ago. No luck. Really terrible customer service!
I spoke with Rhonda/CS last evening at 4:30-a tremendous help!
I spoke with Lasha/CS this morning 1/29/16 and she was able to reach the Tech and made his Security visit next call-his priority.
Our company is beyond happy with both these wonderful Customer Service Reps-THEY ROCK.
This is a prime example of a useless web page. It is obvious that no one reads or updates the page.... The listed phone number with options do not work!! Once I finally manage to reach someone, they could not help... I was transferred to another person who did not listen to the problem. I say this because she asked questions that I had explained. Then she hung up on me... Too bad they are the only service in this area... THEY ARE WORTHLESS.
HORRIBLE Customer service. Spoke with 2 different service reps who didn't even appear to know the name of their company. I was trying to report a downed phone line caused by an accident and both reps acted like they had no idea at all how to send someone to repair it. We will see if it even gets fixed. Horrible Horrible Horrible
Your web site says, "To reach a live person, Press 1, then Press 2, then Press #." It also claims to be active 24/7. Well, following directions gets you a recording that says the office is closed and then disconnects the call. Apparently, I managed to call outside the 24/7 window! Congratulations on having established your service department outside the laws of particle physics and quantum mechanics. You might get a Nobel prize for this. Now if you could only repair the line to the house and restore phone service.....
This is the second night I tried to get help with my email. Both times the message said that it would be more than 10 minutes. Last time I waited 20 minutes and finally hung up. I am now waiting on hold and will hang up again as soon as I am finished writing this message. This is really pathetic customer service. I am going to have to reevaluate my telephone and internet service.
Never been a customer but was put in collections and is now on my credit report.Didnt know what kind of business this was, when I call it is a furniture company in Texas who is not very happy with them giving out their number. Hope I never have to deal with them....Jerry
Embarq is the WORSE internet provider that I have EVER dealt with in my entire life! EVERY single DAY I lose internet connection 20-30 TIMES!!! Sometimes its just for an instance BUT it is enough to kick me offline and ALL my online classwork is LOST!!! I have actually had to QUIT ALL MY ONLINE CLASSES simply because of their EXTREMELY POOR(and I'm being very nice here)service! The only reason I have not quit them is because internet service is included with my rent! However, due to the many complaints of the other tenants also, he is canceling their "so-called" service!!!
waited on-hold for customer service this morning for 1 and 1/2 hours...three different calls I made...just recorded advertising and 'sorry for the wait, please continue to hold'...if this is what the new 'century link' offers then I don't want it....this is ridiculous.
I canceled my service on Sept. 15 and was told I was to receive a $10.00 refund. Well I finally receive my final bill on Oct. 13 and I owe a small amount plus $5.00 PAST DUE. That's the thanks I get for being a loyal customer for the last 14 years. I will never refer this company to anyone!!!!
Trying to cancel? Good luck.
My 1st try:
After waiting about a minute the hold music stopped, I could hear someone pick up the phone, I said hello and then the background noise stopped so I'm assuming they put the phone on mute.
My 2nd try:
A lady picked up, 1 minute into our conversation I told her I wanted to cancel, and then she immediately hung up. (Are you serious?)
My 3rd try:
Demanded a supervisor as soon as someone picked up. The rep (Katrina) assured me I didn't need to speak to a supervisor. She canceled my account... finally.
Three times the charm I guess.
Hello,
Thank you for your prompt ,curteous service. There was a billing problem and It was taken care of. NO long wait,All involved were patient and knowledgeable. 1MJ- Steph is a Rating of 5. She took care of the situation in a calm and professional manner. Thank YOU ,again. Embarq is (in my case) a Great Service in providing Internet and Phone support Sincerely JOHN- OHIO
