Posted by Bronvine
D link wireless camera not working please help..Donna
D-Link customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from D-Link.
07
Mar
01
Nov
01
Sep
Posted by bbexplorer
I purchased a dsp w110, smart plug. It stopped working after 2 weeks. I called tech. We resolved the issue that the item is defective. The return center woman was very rude. I told her I would not pay to have the item shipped--- it's DEFECTIVE. She hung up on me when I asked to speak to her supervisor. Where is the customer service. My next step is to see if this company cares about its customers. I will not buy anything from them until this issue is resolved.
05
May
Posted by Anonymous
I have been trying for 2 months to get customer service is phone number I went through everything online if they explained to do numerous times. During all the frustrating times trying to contact them they suspended my service of all things just because I was trying to pay my bill. They make it impossible for you to get ahold of them I have done everything word for word and so has three other people just to make sure I wasn't misunderstanding it! It's so frustrating because so few providers service the area that I am in. But I am done with dealing I will go without Wi-Fi rather than being disconnected and having my service suspended. They seem to get good report on their Technical service why can't they do the same when you're trying to pay your bill its ridiculous it gives you to different numbers says hit zero as quick customer service and you will get a human exact words it doesn't work that way I am so done with dlink. Not only that they charge me for everything which I found out later would have been free through my TV provider but I wasn't all that and all the equipment that they brought out was defective so it too close to 2 months for them to hook it up and in the meantime they still continue to charge me and I never had Wi-Fi at them a disconnect my service because I can't even try to call and pay my bill regardless there a horrible installation policies the only way that I will stay with them is if they give me a credit on my account because this is ridiculous. I would rather pay Xfinity the extra money and know that I'm going to have service and know that it's going to be hooked up on time and efficiently.
07
Dec
Posted by Anonymous
Terrible! Today I was sent a link for help from their customer contact site and the page doesn't exist!I have asked for a phone # to call and they won't provide one. Fortunately I purchased my D-Link wireless router Ac1200 from a company that values customer satisfaction. I will probably return it tomorrow for a refund and purchase Net gear - their customer satisfaction scores top marks. Live & learn, right.
No more D- Link for me!
Diane, Vancouver BC
01
Oct
15
Aug
Posted by What?
Regarding the installation so far for DCS-933L.
This has been an awful installation experience. I wasted an hour using the wrong setup wizard. Your web page does a lousy job showing the models available.... horizontally scrolling and unsorted list. Usability tested? Seriously doubt it.
Before that, I had to go find a couple of Ethernet cables and connections for my computer.
Now I am waiting for because I have to waiting for the firmware to install. I have a fast internet connection, and it is wired in directly, and this is taking forever.
Thanks for wasting my Saturday afternoon, guys. My time is worth a lot more than the $100 bucks you just wasted. Sorry to be so negative, this is pretty lousy.
04
Apr
Posted by Anonymous
After Rogers Communications suspended my internet service, stating a security issue with my router D-615, i contacted you by phone on Thurs 2 April.
Person who sounded like they were in India, told me repeatedly the same phrase "Rogers and Cogeco have made changes", it is their responsibility...after acouple of minutes of this i was hung up on.
I will never again buy a d-link product and will dissuade anyone i know from doing so.
Disgusted former customer
18
Feb
29
Dec
27
Dec
Posted by Anonymous
Whomever I spoke to did a wonderful and patient job helping me set up the wi-fi extender. It now works perfectly. I tip my hat to really good customer service. Few companies do this 24/7 and few companies have real people to speak to who can walk you through complicated problems. Thanks, Douglas Rich.
22
Dec
Posted by Anonymous
I've been a loyal customer for a decade. The customer service is totally gone now. They have zero interest in there customers and couldn't care less about customer loyalty. This brand has been flushed. I will no longer give them my business in any way shape or form. All of my future installs will be most likely done with Linksys or Netgear from now on. They do not realize how many units I will be switching out simply because they refused to be polite and professional on a phone call. And It was Van Ngo the manager of customer service who was this rude to me. Go figure that his crew would take after the manager.
30
Nov
10
Oct
02
Aug
Posted by Anonymous
Okay, I have absolutely no idea what is going on with the DLink phone number but I have tried it three times today and instead of ringing, you get a God awful screaming roar like an old dial up connection on acid in the middle of a raging tsunami. Worst sound ever! Zero customer support or contact ability beyond an email for you send them and then wait for a reply for. The "Simple 3 step setup" is a LIE! I've been working on this for 4 hours and had to bring AT&T in and even THEN it's still not working and nobody at DLink is available to help. They have 4 days to fix this and then the system is going back.
06
Jun
17
Apr
30
Jan
06
Nov
25
Sep
19
Sep
Posted by theresarn
A complete rip off! D link is the worst! I sat on the phone with someone for 3 hours and then I was charged 169.99. They tried to say it was my computer network. Then told me to shut my computer down for 15 min and everything would work. This is after 3 hours of remote access to my store computer. They said they had to get off the phone but everything ok. Totally scam and then gave me phone number to call be if any problems and the number is disconnected. I bought two of these dlink cameras and then paid this idiot 169.99 to try to fix them and still don't work. VERY VERY UPSET DISSAPOINTED CUSTOMER
18
Sep
Posted by jemm
The worst product anyone company could sell no wonder they associate themselves with Walmart. I purchase the product with insurance and it is an absolutely a waste of my money every two day the want to trouble shoot instead of replacing the box even though it is on warranty. We called the charged us 150$ on my husband's credit card.
This company should be flagged by the BBB
Run from this company as fast as you can and never look behind
05
Sep
Posted by ken
What customer service. Have Boxee Box just want to purchase another remote, and they send me to india. Did i not purchase it in north america. Thay are hard to understand rude. The number posted is out of service. Still trying hopefully ill get to someone that can sell me something by the end of nexrt week. Wish me luck
