Charter customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Charter.

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Viewing Charter customer service reviews 1 - 25 out of 144
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25
Apr

Posted by Lost in the 20s


on 4/25/18 at 7:34AM

Charter has the worst.... WORST customer service I have every witnessed. No thought for the customers. They don't relies that people work for a living and can not take off 3 hrs to get the service they provide corrected. The 3 hrs away from work would go to paying for the service. They do not provide weekend appointments and the product they provide is laughable. The lady on the phone messed up over 14 days ago but some how it is still my fault that I have been without service for half a month. What a joke.

23
Jan

Posted by tnmom52


on 1/23/17 at 10:07AM

I am really upset I draw disability paid the first of every month I ask that my bill be due then Noone would help me. Was in the hospital for a week and lost my husband last month. I scraped together $182. Still owed $45 and I was cut off. Guess I need to find other provider.

19
Nov

Posted by Anonymous


on 11/19/16 at 11:33AM

Would I be able to get 2 routers for the same plan?

16
Oct

Posted by Anonymous


on 10/16/16 at 4:01PM

My husband came home from up north, three of our 4 TV's are not working. he called Tech Support and when he could not find the on/off button immediately on the TV (why should he, when we always used the control device)the support guy HUNG UP on my husband. I consider that to be extremely bad, poor customer service.

26
Sep

Posted by Anonymous


on 9/26/16 at 3:41AM

My name.is donna mcbroom i live in cookeville tn.i have tryed since june to get my billing fixed i live in an apt complex that they payed the cable so when they debunked in june i tryed to get my account fixed i have called 6 times and got 6 different answered went to the cable office 5 times still no help i got a letter from charter saying that the rental company was paying up till 8/22/16 but the huge bills keeped coming so when i got the bill for 213.00 i called again some man told me he didnt know why i got a letter from charter but the bill is urs so i had it turned off so charter didnt even honor there own letter that is sad since then i have been called 2 letters a guy knocking on my.door wanting the equipment all in a matter of 2 weeks wish charter was a concerned before anyway i am happy u guys treated me in such a way made me look into other options so went bought a tv with roku it is freaking awesome dont have to have channels i dont want so i am telling all my friends about it and get there wifi through frontier so with all the new technology coming out that will eliminate the need for u maybe u should treat ur customers better.

29
Aug

Posted by Leo


on 8/29/16 at 3:24PM

Is it just me or do all your customers have to deal with the loss of reception for 5 to 7 minutes when they change the channel. This happens to me 5,6,7 times a day, usually at the most inopportune time. My favorite was during last year's ncaa title football game when we lost reception for the last 3 minutes of the game. The 20 guests I had over to my house were really impresses. We lost reception 4 times during the game, but missing the end was just icing on the cake. Please tell me, why am I paying you for a months worth of service when my TV is constantly telling me "one moment please, this channel should be available shortly." I am tired of waiting for my reception to come back while I stare at a blank screen. That is NOT what I am paying for. My family has been with Charter for years and I've had it with this issue. It will be addressed by someone in management or I will have a new cable company by next week. As we speak it just happened again, that's twice since I started this comment. Enough is enough. The ball is in your court Charter management.

13
Aug

Posted by Anonymous


on 8/13/16 at 11:50AM

I am trying to speak with a charter customer service rep live. My land-line is not working. It is part of my Charter Spectrum package. When anyone tries to phone me (608-355-2402) they are told the phone is no longer in service. I have no dial tone on my end either. I am current on my bills to Charter and still have internet and TV working. I am not able to run up and down my basement stairs looking for a phone modem as your computerized service rep suggested. Mary Small

03
Aug

Posted by Terri in Wilmington NC


on 8/3/16 at 2:22PM

Wow. Best service today....worst experience yesterday. Went to pay my bill at Carolina Beach NC office yesterday. I rarely do that. Customer rep's name was Samantha. Rude, obnoxious, grabbed papers from my hand. She told me I had a poor attitude. I told her she had poor attitued. Samantha told me she couldn't take my payment - system wouldn't let her - 3x. Would provide no explanation. I asked for supervisor - she said she was in charge. Guess what, she is NOT in charge. There was a supervisor there.
Today I call 800 number and tell my story to Montrel. He immediately writes up complaint and tells me she is not the supervisor. AND that she was entering my routing number with an extra digit; probably why it wouldn't go through, huh Samantha? Montrel is the ultimate customer service rep; easy to work with and should be a supervisor.

BTW I stormed out of the local office telling Samantha I thought she was a liar. I won't apologize for that. She needs to go.

02
Aug

Posted by Anonymous


on 8/2/16 at 10:30AM

We are so sick of Charter. Once again TV says "this channel available shortly". Today it's the local channels and some of the others. This seems to happen at least once a week. Today we are looking at other options - HTC, DIrect TV.
For the amount we pay each month, this is unacceptable. And Charter doesn't even seem to care!!

01
Aug

Posted by Anonymous


on 8/1/16 at 8:33AM

I just want to complain about that annoying Charter Spectrum beat box commercial. It is the most annoying commercial on tv. Everytime I hear it, I am tempted to cancel all Charter services!!!

26
Jul

Posted by Anxious


on 7/26/16 at 10:51AM

Internet goes out all the time. We have the triple play. No service at all right now. Can not find the number to report it. On hold with customer service forever. I will say once you get someone they are very nice. We never know when the internet will work or go out. High speed?? I do not think so. They should pay us to use this service.

25
Jul

Posted by Sasha


on 7/25/16 at 11:54AM

So disappointed with charter! First they are extremely difficult to reach and even more so to talk to a real person. Secondly they quote you one price and bill you another ( I even went in to their office and was given the full price including taxes etc). I had one normal bill and then it jumped up $13 the following month. I was also without phone and wifi off and on for 5 days before that was resolved. Looking now for a new service

22
Jul

Posted by Anonymous


on 7/22/16 at 2:58PM

I am a charter customer for my tv programming and internet access.I'm thinking of leaving because of there DVR. It's like something out of the dinosaur age. In the past, I've been a Direct and Dish customer and there DVR's put Charters to shame! The last service I had was Direct and I loved it but I moved to another state and was offered a good deal with charter so I switched but after a year I still hate this DVR! When are they going to come into the present?

20
Jul

Posted by New mom


on 7/20/16 at 7:04AM

I was Wondering of by any chance that i could work for charter customer service position? My name is Meredith Deloach amd im 34 yrs old. Im looking for something long term that could possibly turn into a career. I am very honest and dependable and always come to work. Im currently 2 months pregnant also so i want to start saving for the baby ASAP!!!

16
Jul

Posted by Anonymous


on 7/16/16 at 12:25PM

Have a dangerous over head line hanging in yard. Five feet off of ground.contacted charter numerous times for over two yearsand still nothing. I dont know who is over this dept. but they suck at it. Will sue there asses if someone gets hurt

13
Jul

Posted by Higjland Drive


on 7/13/16 at 9:19AM

Need service technician. No phone listed works pls get back to me

07
Jul

Posted by aab117 @charter.net


on 7/7/16 at 2:49PM

Twice in the last few months. Without changing my settings I'm unable to send emails from my android.. Can't figure out why. A.t& t tells me it's a charter problem. Help...

05
Jul

Posted by Mad bomber


on 7/5/16 at 11:59AM

I spent 20 min on the phone before being able to reach an Agent. That is BS the Agent was able to correct my problem but I'm Extremely disappointed with this service. I will be searching for another provider as a result of this issue.

11
Jun

Posted by Anonymous


on 6/11/16 at 6:13PM

Ive Been Trying To Change My Mothers Phone Number From 608 230 6319 To Her Number She Had 3 Months Ago 6Charter Suport Said No Problem 10 Days Ago,still Not Done!!i Gave All The Info That Was Needed ..

25
May

Posted by ebringman


on 5/25/16 at 9:21AM

About 4 week ago I started having slow downs with my internet and dropouts on my phone. After some time on the phone with the automated attendant and with the reprehensive you sent a young man out. He discovered there was low signal and changed several connectors and a piece of cable that turned out to be indoor cable that the original installer put outdoors. He said that someone would be out to bury it, I told him that because it was going through my perennial flower garden I would bury it along the side. But I would like the cable that had been left un buried behind my house for eight years. He checked it replace a splice connector that was not sealed for underground and said he would have them bury that. I did bury the new cable out side of my flower garden and I thought all would be well when the buried the cable behind the house.
Last week I was out of town and when I come back I find that the cable in front of the house that I buried had been pulled up and they had plowed some kind of spade through the middle of my violets and iris, walked on top of my lilies but had left the cable on top of the ground behind the house.
Such incompetence is a poor representation of you company and I hope you don't let me wait another eight years to bury that cable but stay out of my flowers.
And DO NOT come to my house with out a call first.

24
May

Posted by Anonymous


on 5/24/16 at 2:52PM

PLEASE get rid of the rap commercial . It is the WORST ad on TV. We mute the television when that comes on. Thank you

21
May

Posted by Prchalpn


on 5/21/16 at 1:43PM

Beware!!
I guess anyone and call and have service put in or pay their bill with anyone's checking acct they get ahold of and you take it. Just noticed again after putting a block payment on you, that someone is using my elderly mothers bank acct to pay their bill again, and your illegally taking it! Do you not do anything to make sure it's actually their acct and not theft?
I'm coming and heads are going to roll for stealing. And your going to give every cent back other. What didn't you get the first time you were notified by bank to stop using acct?

17
May

Posted by Anonymous


on 5/17/16 at 7:02PM

What is going on with the service? My Internet is going in and out, no on demand, cable is also going in and out. Especially in the morning. I am about to switch to a new provider.I am paying almost 200$ a month for this? This is bs. I WOULD LIKE TO HAVE BETTER SERVICE FOR THE MONEY I AM PAYING. or your going to lose getting my hard made$

30
Dec

Posted by Anonymous


on 12/30/15 at 8:17PM

Your digitizing for hours at a time Sucks. Totally unsatisfactory. You making us schizophrenic

15
Dec

Posted by jimsavage


on 12/15/15 at 11:39AM

My phone is out and I have a charter tv installation who is late and I caannot reach them. There seems no easy to chat.

Viewing Charter customer service reviews 1 - 25 out of 144
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