Brother customer service

Quickly locate Brother technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Brother page at any time.

Customer Service

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  • How to reach a live person:
    • Speak "operator" when recording begins.
  • Hours of Operation:
    • Mon-Fri: 9am - 9pm ET
      (excluding holidays)
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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Customer Support

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    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
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User Reviews

Posted by John


My experience was totally positive. I said "Operator" during the introductory message, and someone picked up after 2 rings. I told him my problem, he transferred me to the right support person and they got my printer back on line in about 3 minutes. This was one of my best customer service experiences.

Posted by Anonymous


on hold for ten minutes tried live chat said busy try later...guess i need to look elsewhere for all in one printers since the printer I bought 6 months ago is no longer available....Hello Epson!!!

Posted by Anonymous


The customer service was absolutely awful! The printer isn't even good, it only works sometimes. My printer was saying it was out of paper when it had plenty of paper. I searched for help online and did everything I could to try and fix it and nothing worked. I waited for over an hour for an answer from customer service, and when they did finally answer, they told me all the things I had already tried and then left. Horrible.

Posted by INS AGENT


They have the worst warranty policy ever! I am having my machine replaced because of an error and in order for them to replace they said that they need a credit card number for security in case I don't send the malfunctioning one back. Ok I can under stand that (but I don't like it). So I give them the number and I noticed later that day they charged the $50(before my printer was even sent out). Now I get my new printer and immediately pack up the new one and send it back. 3 days later I noticed that my money still has not been released. So I give them a call and after waiting for an hour to have someone pick up the phone, this is what they said.

Yes we have received your machine but we will not release the $50 back to you for 10 business days.

Its my money you have your machine why in the heck do you need 10 business days to give me my money back.

Needless to say I am angry over the whole thing and I will not ever buy another brother product again.

Posted by Anonymous


I'm interested in purchasing a Brother 3400 word processor? Do have any in stock that you could sell me. It has to have a 3.5" diskette holder/takes brother correctable 1030 film ribbons(Wp 3400 daisey wheel).How much would you sell this to me for?



Please contact me at my E-mail address:

Customer Service Ratings

Based on 113 votes.

2.9

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Brother International Manuals
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