Best Buy customer service news

Find the latest Best Buy news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Black Friday 2018: Best Buy Corded Phone With Headset Jack deals and discounts


This year the big sales extravaganza takes place on November 23, 2018, when you can be sure the tokentents team will be on hand to bring you the best buy corded phone with headset jack deals. With multiple buy corded phone with headset jack models ...

Best Buy boosts profit forecast, cautious on holiday earnings


Besides introducing features on its website and mobile app geared to younger customers, Best Buy is touting its tech support and advice to win shoppers deserting malls for Amazon and other online stores. The company began a $199-per-year “Total Tech ...

Editor's Take: 3 Trends Senior Living Should Learn from the Best Buy-GreatCall Deal


The challenge for senior living communities will be that this new generation of consumer, currently 65-75, will be more comfortable with consumer-grade technology and demand a Customer Service platform that will be more customizable — they will want ...

Best Buy (BBY) Outpaces Stock Market Gains: What You Should Know


Client Support. Contact Us · Share Feedback · Media · Careers · Advertise. Follow Us. Facebook · Twitter · Linkedin · RSS · You Tube. Zacks Mobile App. Apple play store · Get it on Google Play. Zacks Research is Reported On: Yahoo; MSN; Marketwatch ...

Waters Rankings 2018: Best Buy-Side Order Management System Provider—Charles River Development


Buy-side firms are facing fee compressions, forcing them to cut costs and reinvent their investment product pipeline in order to remain competitive. They're also dealing with pressure from regulations such as the revised Markets in Financial ...

Top Analyst Upgrades and Downgrades: AMD, Alphabet, Amazon, Best Buy, Dollar General, Ferrari, Goldcorp, HPE ...


Stocks were looking for direction on Wednesday after the second-quarter gross domestic product estimate was raised to 4.2% from the first look of 4.1%. The markets have been hitting all-time highs, and it has been more than just a strong earnings season.

Labor Day 2018 deals and sales from Macy's, Walmart, Best Buy and more


While summer is coming to an end, you do have a few things to look forward to – kids going back to school, retailers putting up Christmas displays, and scoring some end-of-season deals available on the first Monday of September, Labor Day. >> Read more ...

Best Buy shares fall despite earnings beat


The company also said operating margins should decline in the third quarter as investments ramp up, including those backing the national rollout of a tech support platform. Higher supply chain costs and higher transportation expenses are expected to ...

Sorry, Best Buy to close Howell store in November


HOWELL Best Buy is closing its store on Route 9 in Howell, the electronics giant confirmed on Thursday. A decision was made to not renew the lease, said spokesman Kevin Flanagan. The last day of business will be Nov. 3. He could not say whether the ...

What's behind Best Buy's $800M foray into healthcare services?


It certainly builds on the retailer's broader push into services, including a new Geek Squad program, "Total Tech Support," in Canada and the U.S. that provides support for a customer's tech no matter where or when they bought it, as well as its focus ...

Silver Is 'The Best Buy' Right Now - Wells Fargo


(Kitco News) - After a major sell-off, precious metals are a cheap buy for long-term investors, according to Wells Fargo Investment Institute, which highlighted silver as the best investment choice at the moment. “At the top of our commodity buy list ...

Best Buy Plans To Buy GreatCall For $800M


To continue to tap into the connected-home market, Best Buy plans to purchase GreatCall, Inc. for $800 million. The retailer expects that the deal will close by the end of the third quarter, Bloomberg reported. GreatCall makes emergency-response ...

Best Buy's biggest acquisition ever is GreatCall, an MVNO targeting seniors


Best Buy announced its biggest acquisition ever: GreatCall, maker of the Jitterbug line of phones for seniors, which counts 900,000 customers and $300 million in annual revenues. Best Buy said it would purchase the company for $800 million in cash.

Best Buy snaps up health services company GreatCall for $800M


Healthcare services in and out of the doctor's office are increasingly tech-dependent or would benefit from technology, but health insurers and traditional medical practices don't necessarily use that, or a customer-service mindset. Best Buy is ...

Fallen and can't get up? Best Buy's new acquisition wants to help


Among GreatCall's services is one that offers one-touch electronic devices that connect elderly people who live alone with a call center that can summon help if they fall or have other medical emergencies. It might seem like an unusual acquisition for ...

Best Buy: Changing Focus, Competitive Advantage Could Yield High Returns


The retailer's recent decision to offer a tech support subscription service could help it to differentiate itself from rivals. For $199 per year, customers can access tech support for all of their electrical items and gadgets. Best Buy believes this ...

Apple Watches Are on Sale at Best Buy Today


The Apple Watch Series 3 debuted last fall. Now, you can get this amazing watch for a steal with a Best Buy sale on the smartwatches. These watches have had fans from day one, and that's not a shock to those who follow Apple. In fact, on Thursday Apple ...

Best Buy thrives, despite Wall Street's predictions


Today's discussion revolves around Best Buy (BBY), the go-to-place for personal electronics. Hey, what about Amazon? Not if you want a defective item replaced on the spot. In the case of a large television, you may also want it mounted on a wall and, ...

After years of struggle, Best Buy gets its groove back


The retailer recently introduced a service that provides customers 24/7 tech support for $200 a year. Analysts say Best Buy has been especially adept at giving suppliers a stake in the retailer's success by providing Apple, Samsung and other vendors ...

Deals: Best Buy Discounts HomePod and Apple Watch Series 3 GPS by $50


Best Buy today has Apple's HomePod on sale for $299.99 in both White and Space Gray, representing $50 in savings for the smart home speaker. While it's been possible to get HomePod for even cheaper thanks to offers like eBay's occasional 20 percent off ...

Best Buy Now Offers Connected Home Users 24/7 Tech Support


Tech super store Best Buy now offers Total Tech Support, a membership-based, 24/7 customer support program. The membership guarantees Geek Squad tech support to customers no matter what time of day, where they bought their device or how old it is.

Best Buy to Start Selling Toshiba Fire TVs in June, Starting at $330


Toshiba smart TVs powered by Amazon's Fire TV operating system are set to go on sale at Best Buy at the end of June, the retailer announced Wednesday. The cheapest model, a 43-inch 4K TV set with HDR support, will be available for just $329.99.

Retail Pulse: Best Buy Strikes Out With Small-Format Stores (But Beats On Earnings)


Despite a positive earnings report this week, Best Buy had another announcement: It's in the process of closing all 250 of its U.S. small-format Best Buy Mobile stores. By May 31, they'll all be gone. In contrast to the small-format Best Buy Mobile ...

Best Buy's strong Q1 marred by slowing online sales growth


Best Buy is focusing on Customer Service offerings to boost its future performance, regardless of channel. Best Buy recently modernized its logo, and, as a part of the rebrand, added the slogan "Let's talk about what's possible," emphasizing the ...

Best Buy online growth slows, overshadowing strong earnings


The company's investments in price-matching, faster delivery, improving the search function on its website and better Customer Service to draw shoppers to its stores and website have weighed on profitability. Non-GAAP operating income as a percentage ...

Best Buy's Total Tech Support program claims it will fix all your gadget woes for $200 per year


Best Buy is going after Amazon's hit Prime program with a subscription program of its own. Unlike Prime, this is more expensive, at $199.99 per year. Also unlike Prime, Total Tech Support does something that has nothing to do with fast shipping, and ...

Best Buy rolls out Geek Squad subscription


Best Buy has announced the nationwide expansion of Total Tech Support Powered by Geek Squad, a subscription-based technology troubleshooting and support service that the retailer said will cover all of a customer's electronics and appliances, according ...

Best Buy Makes Geek Squad Available On Mobile


For an annual fee of $199.99, members will have unlimited Geek Squad technical support, as well as services for their personal devices in-store, by phone, online 24/7 and through the Best Buy Home app. Internet security software is included at no ...

In Brand Refresh, Best Buy Updates Almost 30-Year-Old Logo


Best Buy is celebrating a brand turnaround that is putting it back on track with its 2020 growth strategy. As it focuses on enriching people's lives through technology, the North American electronics retailer is expanding what it sells and evolving how ...

Best Buy Unveils New, 'Modernized' Logo [Social Media Reactions]


Best Buy is saying goodbye to its iconic yellow price tag logo and hello to a new minimalist design. The electronics company has unveiled an all-new logo that features a bright blue background—and social media can't help but notice its similarities to ...

Best Buy Logo Redesign Hopes to Inspire Brighter Future for Retail


Omnichannel giant Best Buy has refreshed their logo into something a bit more minimalistic, downplaying the otherwise iconic bright yellow price tag that rolled out nearly three decades ago. Credit: https://www.famouslogos.us/images/best-buy-logo-history.

Best Buy debuts new look and messaging


Declaring its "Renew Blue" turnaround effort — focused on cost cuts, store closures, merchandise changes and improved Customer Service that halted its declines — "over," Best Buy is now committed to growth with a series of moves in the less defensive ...

Minnesota's Best Buy Revamps Its Logo


An NRF study found millennials with children value Customer Service more than convenience and selection. The challenge Best Buy will continue to face is the online shopping factor, and how advanced it gets in recreating the customer-service element.

5 Best Tech Deals from Today's Best Buy Flash Sale


If you act fast, you might just be able to take advantage of some outstanding tech deals from Best Buy. The retailer on Monday launched a 24-hour, online-only Flash Sale. The sale ends at 11:59 p.m. CT and includes solid sales on everything from Apple ...

Amazon to Sell Fire Edition Smart TVs Exclusively at Best Buy


The Amazon/Best Buy news sent Roku stock tumbling, according to USA Today. “Our partnership with Amazon is exciting because we believe the Fire TV Edition delivers an incredible user experience and further strengthens the growing connection between ...

Amazon cuts a deal with Best Buy, broadens global reach


SEATTLE – Amazon has cut a deal to sell voice-controlled TVs at Best Buy, the latest attempt by the online retailer to get its burgeoning suite of tech products out where people can see and touch them. Best Buy already sells the Amazon Kindle and other ...

Amazon Teams Up With Best Buy to Sell Insignia, Toshiba TVs With Fire TV Built-In


In its quest to get more consumers to use its Fire TV products, Amazon announced an unusual partnership Wednesday: The company has teamed up with Best Buy to sell 11 TV sets powered by Amazon's Fire smart TV operating system this year. “We're super ...

Best Buy to open first store in 7 years


Key to Best Buy's proposition is its in-store and at-home Customer Service, experts have told Retail Dive. As that has taken hold, the company is now focusing on new areas that could use a Best Buy location. "The Farmington area is an area that we have ...

Best Buy Banks on 2020 Strategy to Overcome Margin Woes


The national roll-out of Total Tech Support offering in the second quarter is also expected to weigh on gross margin of the Domestic business. For the full year, Best Buy expects the rollout to hurt domestic gross margin by approximately 15-20 basis ...

Best Buy's 1-Day Easter Sale: $1000 Off iMac Pro, $100 Off iPhone X, Save on MacBook Pro and Apple Watch


Best Buy has continued its spring sale initiative with the debut of a few new sales this weekend, some of which are lasting for today only. Prices have dropped on select models of the Apple Watch Series 3 and MacBook Pro, and there are also a few other ...

You Can Buy a MacBook Air for $300 Off at Best Buy Right Now


Best Buy just launched a 24-hour flash sale for online shoppers, with some particularly amazing deals on Apple tech. Several MacBook Air models are being discounted by $300 each, and MacBook Pros are on sale for up to $400 off. The lowest-priced ...

Best Buy customer files lawsuit after allegedly slipping, falling on ice


EDWARDSVILLE – A customer who was leaving the Edwardsville Best Buy store more than two years ago has filed suit against the store, claiming she slipped and fell in the parking lot on ice that should have been removed. Charlotte Starkey is the ...

RC18: Mother and Baby Source, Best Buy for Kids, Best Independent Retailer


Offering exceptional Customer Service to help community members select baby shower gifts, breast pumps, nursing bras and a wide selection of baby and toddler products, Mother & Baby Source also provides classes and support groups to help new parents ...

We visited Best Buy and an Apple Store to see which was a better shopping experience — and the winner was clear


Apple isn't the only place that provides tech support on Apple devices, nor is it the only place that sells them. Best Buy has partnered with Apple to become an authorized service provider, in addition to creating what is essentially a mini Apple Store ...

What a hang up: US big box biz Best Buy kicks Huawei to the curb


Best Buy will no longer carry Huawei phones in its stores, marking yet another setback for the Chinese smartphone maker's efforts in America. According to media reports citing sources familiar with the matter, the US big box retailer will stop selling ...

You Can Be Banned from Making Returns at Best Buy


Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. The problem is return fraud, where a customer might return a used or even stolen item for a ...

Best Buy's Use of The Retail Equation Compromises Customers' Trust


There is absolutely no doubt in my mind that a service like the one provided by The Retail Equation is absolutely critical to the retail industry. I just don't like the way that Best Buy has reportedly been using it. According to multiple reports that ...

Best Buy and Other Retailers are Restricting Returns! How Does This Help Fight eCommerce?


The fact that retailers were tracking consumer return behavior was already reported back in 2013 by USA Today. In that story, one consumer found that a retailer had return data dating back to 2004. The Retail Equation claimed in the USA Today story ...

Best Buy Ready To Compete With Amazon After Turnaround


The company is also launching new services within its In-Home Advisor and Total Tech Support programs, which offers tech support to customers. Additionally, there are plans to open new warehouses near urban markets to improve the speed of online ...

The Geek Squad Is a Bunch of Narcs


The Customer Service representatives there sent the computer to the main Geek Squad City facility in Brooks, Kentucky, where technicians discovered evidence of child porn and reported it to the FBI. Agents for the bureau then obtained a warrant to ...

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video