Autodesk customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Autodesk.

Posted by Anonymous


I had to correct clock on my computer because it skipped one day. Since then, Autocad LT refuses to let me use the program, and kicks me out as soon as I start the program, saying "Time Clock Error" I Reinstalled program twice Restarted computer 5 times nothing helps.

I have 4 months left to the end of my subscription. I cannot use the program which I paid for. There are no LIVE customer service. There is nothing automated which could help me.
All Autocad phone numbers when it says LIVE are still for automated use. There is flaw in the AUTIOCAD system but in order to talk to a live person to fix it I have to pay money and buy subscription.

This is a shameful operation for an American company, make you feel ashamed to be an American.

Posted by Anonymous


The AutoDesk Support line is a joke!

Posted by Anonymous


I have Autocad LT my subscription was due to expire on 30th June past. On the 17th May I received an email from Autodesk- "Its time to renew your subscription" with instructions to renew.I thought I would do the right thing and renew early,which I did.On the 28th May I received confirmation from Autodesk.All with the same contract no. as before.Then on the 12th June I receive an email"Auto renewal reminder" -subscription renews on 29th June-I thought that's ok ive already renewed. Then on receiving my credit card statement-Autodesk charged me TWICE! I sent an email about this, and the reply was too bad we don't refund subscriptions! thats ok, then why did you send me a renew notice on the 17th May? what a scam!!!

Posted by ANTONIO DOMIT


I have been an Inventor user for long time. I pay to be in autodesk subscription center. I have a lot of doubts continually. but I feel lucky if I'm able to reach any one When I need it. I would love to have a place where I can ask for my problems when I have them and not when I found it some where else or forgot what it was.

Posted by Anonymous


Stay away from AutoCAD if you can. Their customer support is terrible! You pay a fortune for the software and when you need to re-activate after you changed your computer, forget it! there is no one to talk to.

Posted by Anonymous


I have been trying to get help for several hours and so far none of your help instructions address my problem and no one has contacted me to help me get on line to my drawings. I am shut out of the account and so can't access my work or do any.

Posted by designerchk


Well, let's pick this up in 2016 and continue the tirade - like Autodesk cares! You CANNOT reach these people - they have no intention of providing customer service. I've used the product for over 20 years and used the forums frequently for working issues, but I expect assistance when downloads fail. I purchased a desktop subscription that would not load, tried to find some help, tried the knee-jerk fixes suggested, then my product download disappeared from my account. Tomorrow I am calling my bank to tell them I got robbed, and I want them to cancel the payment. Let's see if their collections people have telephones. Worst experience ever, and I thought 20/20 was bad.

Posted by kunjac0945


At least they have nice hold music. That's a nice little plus, considering you'll be hearing it for quite a while.

Posted by Anonymous


Autodesk has the worst customer service ever. It is impossible to talk or email a real person who can help you. What a P.O.S.

Posted by Anonymous


The worst customer service ever!! They give a # and directions on this site on how to get to a person and all you get is a message and then you get hung up on. I have work to do and these f*ckers are not letting me do anything. Provide a g*d da*ned service that is reliable and provide a website that has the correct number and instructions to reach customer service... I wasted 4 hours last week on this BS and I still am wasting time today.

Posted by Anonymous


I bought autodesk autocad lt 2013.
I went to install program a I got the following message .
What does it mean.
no autodesk-base product key in register please use the cad manage control utility on a computer
containing the autodesk based product you wish to modify.

Posted by Anonymous


This poor customer support doesn't just apply to students. I'm in a company that has a few dozen yearly subscriptions of inventor professional... I'm guessing around 30 k a year in profit for autodesk... I haven't once received support from that company. They are the worst.

Posted by natethehix


What Does It Take To Talk To Or Email A Real Person!!!!! I Don't Want Your "vitual Agents" Give Me A Break! My Question Is Specific, Why Can't I Talk To Anyone!?!?!?!?!?!?!

Posted by POED


Yes, support is CRAP! after using autodesk for many years its time to find somthing else.

Posted by Anonymous


I don't think anyone actually works at Autodesk, but they sure know how to get a hold of you when they want your money!

Posted by upcdaisy


I agree with every comment. Companies have SO abused phone technology! If there is a way around having a "real person" talk to you, they will employ "it" not the person. Save that almighty dollar and frustrate all your potential customers…yesireeeee….that's the way to grow your business. Businesses can come down just like they go up! Just wait and see Autodesk!

Posted by Fergusjbm


I have been forced to buy an upgrade for architecture 2008 online because Autodesk won't support change from vista to Windows 7
Going through the online purchase I was prompted to answer 'upgrade' to LT so got what I thought was a great deal and paid the price they asked - got the download and, eventually, the licence key. - it don't work!
Seemingly they can't differentiate the product so my money is in limbo and I can't get anyone to solve it - let alone talk to!
This is total crap from Autodesk, they are just so arrogant - why do they have to have their hand in your pocket ALL the time? Why can't they tell the truth that their online system just does not work for upgrades?
Get a grip Autodesk - loose some weight at the top and get some real people who can sort out real problems!
Oh - and can I have my money back?

Posted by One man Architectural firm


There's no way to get a person from Autodesk to help you with anything. I just wanted to know how I upgrade my Autodesk 2008 the most economical way.

Posted by Anonymous


I'm having probems using their free trial of Autocad LT.
There isn't any way to call them to get around the issue. Even the email option says it takes 2 days for them to respond.
They've just lost a potential customer. I heard Draftsight is a decent 2D software that is free. Maybe I'll try that one.

Posted by Anonymous


One of the worst sites to get technical support.
There is no way to talk to a live person (they all dead voices of instructions....)

Posted by Anonymous


these people will not even ALLOW you to call them. the absolute worst.

Posted by Anonymous


if your a student dont bother calling this number. they wont help you. thier customer service will tell you its a subscription line for paid customers only.

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video