Asiana Airlines customer service phone numbers and support

Asiana Airlines customer service

Asiana Airlines is a large international air carrier based in Seoul, South Korea. Asiana offers regular service inside of Korea as well as a large international air schedule. Asiana also is a large air cargo carrier. Asiana Airlines offers customer service by toll-free number only.

Customer Service

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Phone: 800-227-4262

How to reach a live person:
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Hours of Operation:
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Email:
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Customer service link:
- Click Here
Main Company URL:
- http://us.flyasiana.com
Description:
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User Reviews

Jan

Posted by Krisces

on 1/2/19 at 11:39AM

Customer Service 1-800 number should be reachable. How can this be of any help if all it says is that they are experiencing volume calls and try again another time!!! They should think of their customers who need immediate assistance and work towards 100% customer satisfaction.

Mar

Posted by Anonymous

on 3/1/18 at 6:18PM

I could not access there web site for 4 days in the Philippines, and had to sit apart from my wife and sat next to a screaming kid for 10 hrs of love. They lost our luggage, their 1800 number sucks as no one answers the phone. In other words I will NEVER fly this airline again and they should just resort to pidgins to communicate as this airline sucks as far as customer service. the only thing I liked was the built by BOEING.

Jan

Posted by Anonymous

on 1/5/18 at 12:50PM

This airline went downhill I do not recommend them to anyone.
On the morning of December 25, 2017 we were scheduled with Asiana Airlines to depart Los Angeles and fly to Seoul Korea and our departure was at 11AM. We were informed that our flight was going to be a 3 hour delay which was fine since we were informed. However, we were concerned that we were going to miss our connecting flight which was scheduled to leave Seoul and head to Phuket. When we asked the Asiana workers if we were able to make our connecting flight her answer was due to Mother Nature they can't guarantee anything but 90% of flights out of Korea were going to be delayed due to weather conditions so we were most likely going to make our flight and the connecting plane would be held. She also informed us that there were 32 other passengers headed to Phuket so our chances were high of making the flight. As we got closer to Phuket we asked the flight attendants if they could update us regarding our connecting flight and none of them had an answer. I find it difficult to believe that not one single worker on the plane had an idea or could communicate with other workers regarding our connecting flight. Most airlines will allow connecting flight passengers to go first so that we are able to catch our plane and that is what the majority of the connecting flight passengers were hoping for. I turned on my phone when we we landed and saw that our connecting flight literally had departed as soon as we landed. By the time we got off the plane we had to wait in another hour long line after getting off a 13 hour flight just to be told that they booked us a hotel in Korea and our flight will be the following day. They told us we weren't being reimbursed for our hotels that we booked in Thailand or for our lost time and excursions that were booked. We only had beach clothes and it was 20 degrees in Korea so we also had to buy clothes for the extreme cold weather. To make matters worse, when we finally got on the plane to Phuket the following day, they held the plane we were on so that other passengers wouldn't miss their connecting flight to Phuket. Why couldn't they hold the flight on December 25th? Why were we delayed 3 hours in Los Angeles and they couldn't hold our connecting flight for 10 minutes but they were able to hold the same exact connecting flight the following day?
Also, when we left Korea to go back home to Los Angeles on January 5th, I stood in front of the counter for 10 minutes hoping to get some help form the worker that was doing paperwork. There was no one around me and I patiently waited to let him finish up whatever work he had to finish. Not once did he acknowledge me and I know he saw me as he looked up and then continued to ignore the fact that I was waiting for help. I asked him if he worked for Asiana and if he could help me. He looked at me and said yes. I asked him if I could upgrade to business class and he told me it cost 10,000 dollars. I told him how does he know when he didn't even ask anyone? On the way to Korea the business class only costed $1700. He looked at me and said I believe it cost 10,000 dollars. I felt like he was looking at me as if I wasn't able to afford it. When I asked him who do I talk to to upgrade my seats he pointed at these 2 ladies that were at another desk. I told them I wanted to upgrade my seats and they said it's only preferred flights only and there are no more seats left. They didn't even bother to check and when my husband and I walked passed business class we saw plenty of seats left empty. We booked with Asiana Airlines 4 years ago and customer service was never an issue. In fact, we were extremely happy we wanted to fly with them again. Hence why we flew with them this last trip. I'm not sure what happened to their training on customer service the past few years. This last trip they had me sit in 53 H 's I had condensation water from the air conditioner dripping on me as we took off for the first hour. I'm really disappointed in the downhill of customer service and how this airline handles things as I was looking forward to flying with them again and told everyone I knew about Asiana.
I am demanding a refund for our money that was loss from our hotel in Thailand, money loss from our shuttle and excursion as well as our lost time from our destination.

Nov

Posted by Anonymous

on 11/23/17 at 7:55PM

Dear Asian office my name Nancy trinh , Mai ,I am the diamond member as your company , and I got the free ticket on the 2/10/2018 go to viet Nam , and I support to pay tax for that ticket , I call the office on LAX on the 18/11 say my house to far to go to pay tax for my ticket they tell me call back on Monday to pay on phone by my credit car , on Monday until now I tried to call to pay , but I waiting on the phone in house never got true , and my pay day will be discard on the 30/11 please tell me what next step I go to online to pay my tax

Nov

Posted by QUXY

on 11/12/17 at 6:42AM

I traveled Seoul to SFO ON YOUR FLIGHT OZ212 on 11 th November
I have not got my bag.
Please advise
H Charania

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Jan

Posted by Krisces

Mar

Posted by Anonymous

Jan

Posted by Anonymous

Nov

Posted by Anonymous

Nov

Posted by QUXY

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