SonicWALL customer service

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Customer Support

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Phone: 888-793-2830

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User Reviews

15
Dec

Posted by mikem


on 12/15/13 at 8:56AM

Horrible customer support. Thier automated phone system cannot understand english and thier technicians can't speak english clearly. Extremely long wait times for support to answer the phone and callbacks never seem to happen. Overall, a failing grade.

23
Apr

Posted by billh


on 4/23/13 at 12:37PM

It's a shame - when SonicWALL was a stand-alone company, the support was good...not great. It has nose-dived into the ground since Dell's purchase (and I'm a huge Dell fan). The techs don't read emails before commenting back (so the comments don't apply), they don't listen to what you've previously discussed, they leave the ticket sitting for days without contacting you back...and finally, they flatly ignore requests for escalation/management involvement.

Guess it's time to start recommending a different solution to my client base.

Customer Service Ratings

Based on 67 votes.

3.3

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SonicWALL customer service news
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Infocyte appoints former SonicWall General Manager Curtis Hutcheson as CEO in conjunction with the company's close of a $5.2 million Series B funding round. By Michael Novinson February 09, 2018, 09:52 AM EST. Infocyte has tapped former SonicWall ...

SonicWall Expands To Endpoint Security With New SentinelOne Partnership

The partnership with next-generation endpoint security startup SentinelOne breaks SonicWall into the next-generation endpoint security market, where it traditionally has not had much of a presence. By Sarah Kuranda September 13, 2017, 12:29 PM EDT.

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