John Deere customer service

John Deere is a manufacturer of construction equipment, lawn and garden equipment and diesel engines. John Deere has recently started offering financial services. John Deere offers phone support and a web page for frequently asked questions.

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Customer Service

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Phone: 800-537-8233

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User Reviews

07
May

Posted by lameme7


on 5/7/24 at 9:08AM

We purchased a S240 lawn tractor on 9/20/23.
Yesterday a part broke on it ( the park brake)
I went to United Ag & Turf where I bought it with my receipt.
They had only one replacement part.
I asked if it was covered under warranty. They said NO and we would have to bring the tractor in.
I had to pay 9.44 for the part.
They did not say sorry .
Just said that's the beurocracy part.
Can I have a copy of the warranty for this model
It was the 3 rd time we used it!
I would not recommend United At& Turf in Pembroke to anyone.
They have a big beautiful new building, but the clerks are not very friendly,

15
Mar

Posted by David


on 3/15/18 at 7:18PM

Last Spring we purchased JD 8283 work boots from Maysville Harness in Maysville OH. After only minimum wear we found that the sole was separating from the uppers, We returned them to the dealer. Since he didn't have stock to replace them and they were needed for work, the harness maker stitched the sole to the upper. Now the sole is separating from the upper near the heal section were the Amish-man wasn't able to stitch because of thickness of material.

We realize that that this product is passed warranted coverage but we are very disappointed in your product. We are faithful John Deere equipment owners including farm and construction equipment and feel that john Deere has lent its fine name and reputation to an inferior product. Please call me at your convenience

19
Feb

Posted by Anonymous


on 2/19/18 at 4:43PM

How do I make a complaint about a part failure that I feel is premature? A cylinder head should last longer than 25 months. Of course the warranty is 24 months. :-(
How do I find out if there is a "factory recall" on this part? The dealer remarked that they have seen this problem before.

30
Nov

Posted by Slim


on 11/30/17 at 12:01PM

I retired in the beginning 2017 and my wife and sons bought me a John Deere D130 I purchased the JD D130 online brand new from Lowes and delivered. First, it almost fell of the truck the way the guys were trying get it off the truck. On the ground we are good, right? I signed and pushed in my yard until I could read the book. After going out to try my new tractor I noticed one of the bags has a rip in it, so I called Lowes and they said bring it back with receipt and they will exchange it. OK I paid for delivery but I want everything nice so off to Lowes and they exchange it. I get home and install it and start the tractor and hear a notice from under the hood so I open to find the battery was not attached, way to go John Deere? I go to Lowes expecting to find a bracket on the ones they have in the store and the guy tells me no John Deere cheeped out and uses a zip tie. So just wanting to get thing running I look at the ones on the tractors and go over and buy one and installed when I get home. A few issues but not that bad yet. Then all the sudden we go to use the 8-yard dump cart for the fourth time that carried nothing over a hundred pounds the first three times only to find a huge break in the plastic cart, this time however I call John Deere customer service and get the rudest young lady saying only call the distributor in your area, but I bought it from Lowes. OK I call and explain the cart is broken and the guy asks me did you get it from us? No Lowes, well call Lowes and click the phone is dead. I call and write several times and one of the emails I get back actually says that I should be dealing with a different company that has nothing to do with John Deere and even writes if I look on the label for the cart it clearly says not made by John Deere. Well that person was half right, it was from a different company alright but not the one she insisted I deal with. I call several times and finally get Hailey who identifies herself as a supervisor but does nothing about all our concerns. So again, I write into customer service and finally get a call from another man saying he is Hawley�s supervisor, but again offers no answers to our concerns. So, at the end of our conversation I ask why did you call and waste your time talking for ten minutes about NOTHING. Trust me everything I have written back and forth has been documented along with conversations to and from John Deere. In the end Lowes offed to replace the tub of the John Deere yard cart, not John Deere. It�s a very sad ending to a gift that was supposed to be a retirement gift and turned out to be a nightmare. I thought I had done my research before buying a John Deere, apparently, I didn�t do enough research to find John Deere could care less about the customer after they sell a John Deere product. Being retired does have some other advantages, I have time to write what really happens after you buy a John Deere, you should really be ashamed of yourselves.

16
Nov

Posted by princess


on 11/16/17 at 1:24PM

Boy do I hope that this review gets posted so other can read how they treated my husband who has a disability and all this tractor did was cause him more and more grief, so much so that I have placed the stupid John Deere D130 tractor up for sale and said we will find a tractor that has nothing to do with John Deere. I only wish they could see the pain they caused to a man that only wanted a John Deere for his retirement. Problem after problem after problem. Stay away from this company.

View all 111 John Deere customer service reviews »
Customer Service Ratings

Based on 277 votes.

3.1

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