JCPenney customer service

JCPenny is an American retail chain of middle-discount stores headquartered in Texas. JCPenny has nearly 1,100 stores in the United States and Puerto Rico. JCPennny offers support via toll free number, various social networks and a versatile online help forum.

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Customer Service

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Phone: 800-322-1189

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User Reviews

17
Nov

Posted by Anonymous


on 11/17/22 at 5:20PM

What a wonderful representative!
She is putting a cancellation through for me.
Thank you,
Carol Holland

25
May

Posted by Anonymous


on 5/25/21 at 11:00AM

Return process for on line orders is horrible. The information I got on website was in accurate. The was no packing slip with return information. Instructed to send to nearest facility to me but when I called 800# to clarify address told to send to facility recieved from which was not closest. I mentioned to representative that return policy was horrible and she stated that they DID send me what I ordered (I would of hoped so)and that was just the way I would have to return items. After seeing ALL THE BAD REVIEWS and I do not have the option to return in store since it closed, and I have no confidence sending items back and actually getting my refund AND in a timely manner! I WILL NOT BE ORDERING FROM JCP EVER AGAIN!!

27
Apr

Posted by Mikegantt1


on 4/27/21 at 8:49AM

The JC Penny return process sucks. Unable to understand the guy, finally hung up, can't speak to a live person... Never purchase online products.

26
Feb

Posted by Anonymous


on 2/26/21 at 2:44PM

Can't get to a person. I follow all the steps to speak with a person.... it didn't work.
I was need to ask about my warranty on my COOKS pots and pans. the non-stick is coming off. if you can give me the manufacture phone number.

30
Sep

Posted by Kathleen


on 9/30/20 at 2:44PM

i'm not interested in pay for a service to return or get a product replaced that was damaged during shipping

View all 260 JCPenney customer service reviews »
Customer Service Ratings

Based on 92 votes.

2.8

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Returns & Refunds

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find JCPenney hours of operation for locations near you!. You can also find JCPenney location phone numbers, driving directions and maps.

JCPenney customer service news
JCPenney same-store sales miss estimates, shares tumble

Aug 16 (Reuters) - J.C. Penney Co Inc's shares lost a quarter of their value on Thursday after the department store chain cut its full-year forecast and posted lower-than-expected quarterly results on heavy discounting to clear slow-moving inventory ...

A JCPenney gift card instead of cash refund — is that fair?

Connie Shomin says she will never shop again at JCPenney. She recently returned two pairs of jeans to the store, but the representative offered her a JCPenney gift card instead of a cash refund, and that didn't sit well with her. The problem started ...

JCPenney hiring at new inStyle salons in Brea, Santa Ana

JCPenny is hiring at its Santa Ana and Brea stores as it prepares a new concept, The Salon by InStyle. The retailer and InStyle are creating in-store salons that offer all the usuals: haircuts, color, blowouts, extensions, hair treatments and more ...

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